The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
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Review summary
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Reviews shaping this summary
I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Company details
- #175 of 191 best companies in Electronics store
- #100 of 108 best companies in Hair product shop
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66k reviews
Asks customers to review
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Great device for straightening my thick…
Great device for straightening my thick hair. A little pricey but I think it’s worth it
12 July 2026
Beautiful hair dryer and straighteners
Beautiful hair dryer and straighteners, speedy delivery even with adding the personalisation!
12 July 2026
Speedy delivery and love my new GHDs
Speedy delivery and love my new slimline GHDs, nothing else tames my curly short hair!
12 July 2026
May use AI-assist with repliesRead more
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Customer service is very poor
Customer service is very poor. Difficult to get assistance from them via multiple methods (phone / email / what's app), aside from automated messages. Extremely frustrating and waste of time.
20 July 2026
Reply from ghdhair.com
Thank you for your feedback - we appreciate you taking the time to share it. I am very sorry your recent inquiry was unable to be resolved in a timely manner. We understand your time is valuable, we aim to resolve all customer queries promptly. I have escalated your inquiry for review and full resolution which you can expect shortly.
GHD Gold in Dusted Pink
I had my previous GHD for over 10 years, still works but not 100% so thought it was time for a new one. I love everything about it and I love the carry bag it comes with. I also got it personalised which I love!
20 July 2026
Asking me to review when I don’t have…
Asking me to review when I don’t have the product!
I don’t have my order!! I have sent two emails asking where it is and still don’t know.
I have spent over €500 and have nothing
20 July 2026
Reply from ghdhair.com
Hola,
Gracias por escribirnos.
Queremos informarte de que nuestro equipo de Atención al Cliente Ghd ya ha recibido tu consulta y se pondrá en contacto contigo a la mayor brevedad posible para revisar tu caso y ayudarte a encontrar la mejor solución.
Lamentamos las molestias ocasionadas y te agradecemos tu paciencia mientras gestionamos tu incidencia.
Un saludo,
My wife love your product
11 July 2026
GHD’s would use nothing else
Excellent free next day delivery.
GHD straighteners been using for years and was time for a new pair due to last pair 20 years old failing.
20 July 2026
My order was delivered the next day
My order was delivered the next day, very efficient and pleased with my GHD wide plate hair straighteners
20 July 2026
Great service and the product I just…
Great service and the product I just can’t work out how to use them
20 July 2026
Inadequate customer service
Inadequate customer service. I bought a curling tong 16/07/26 as it is my 30th birthday at the end of the month and I wanted to practice curling my new short length hair before my birthday. The curlers arrived the next day but they were chipped. I sent a photo and asked for an exchange and I've had nothing but issues since:
1. The automatic email reply says right at the end that you have to reply to the email to get a customer service agent to reply to you which I hadn't noticed until the monday after I sent my email- this is really strange practice.
2. GHD sent a free 48hour tracked return sticker- the product arrived back with them 24/07/26 but when I asked when I might hear back as I really want the curlers before my birthday I was told that they have up to 14 days to acknowledge the return, this is before my exchange would then be processed.
This is not the customer service I would expect for the price of the product, when I've shopped elsewhere normally photos and proof of return would be enough to start the exchange process, 14 days is absolutely ridiculous.
I cannot comment on the product itself as I haven't had an opportunity to actually try the product yet.
27 July 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear about your recent experience and appreciate you bringing this to our attention. We can see this is now being resolved for you by a member of our Customer Service team.
Your feedback is noted and will be used moving forward as we strive to continuously improve our service.
ghd Customer Service.
genuinely wish I'd never purchased from…
genuinely wish I'd never purchased from GHD.
My styler broke on 7th July, and despite returning it promptly, I am still waiting for my refund. I have now been left without a styler for almost three weeks, despite explaining that I use one every day for work and work in a customer-facing role. The lack of urgency or care shown throughout this process has been extremely disappointing.
What makes this even worse is that this is the second premium GHD styler I've purchased that has developed a fault within six months. For a company that markets itself as the leader in premium hair styling, I expected products that lasted far longer than this.
Instead of acknowledging that I'd experienced two faulty products, GHD actually described my refund as a "gesture of goodwill." I found that incredibly insulting. Refunding a customer for a faulty product isn't a favour—it's the right thing to do.
To add to the frustration, GHD have dragged the refund process out to the very end of the timeframe they quoted. It feels like they have no concern whatsoever for the inconvenience caused to customers. If you ever need a refund, don't expect a prompt resolution. In my experience, you'll be left waiting while they take as long as they possibly can.
For a company charging premium prices, both the product quality and customer service have been far below what I'd expect. Based on my experience, I would never recommend buying from GHD. There are plenty of alternative brands that offer styling tools at much lower prices, and after having two premium stylers fail within six months, I honestly don't see how GHD justifies its reputation or its prices.
This has been one of the most disappointing customer service experiences I've had. I paid for a premium product and expected premium quality and support. Instead, I've had two faulty stylers, weeks without the product I rely on, and I'm still waiting for my refund.
7 July 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you so much for sharing your recent review with us! If you could please provide us with a few more details, a member of your local customer service team will reach out to you directly to assist you further.
ghd Customer Service
I’ve style my hair in like 10min and it…
I’ve style my hair in like 10min and it lasted for 5 days! Amazing product!
20 July 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience. We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
Quick efficient service
Quick efficient service. Easy to order and received item next day. Free delivery was excellent. Good packaging. Good communication with placing order confirmation and update on dispatch and delivery.
20 July 2026
GHD classic
Fast and sufficient delivery. Love it beautifully packed and love the GHD classic Strightner❤️
19 July 2026
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