ghdhair.com Reviews 

66,149
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 2,886 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and performance of the products, finding the straighteners and hair dryers effective and gentle, delivering sleek and shiny results. People frequently highlight the speed and efficiency of these tools, noting how quickly they achieve desired styles. Many also appreciate swift delivery and easy ordering, often receiving items the very next day. However, some customers also noted issues with delivery, including damaged packaging, items not dispatched, or orders never received. A few people reported problems with product design, such as snagging hair, difficulty handling, or fixed temperatures that were too hot. Additionally, some reviewers were dissatisfied with customer service, citing slow responses or unfulfilled promises regarding missing complimentary gifts.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with their purchases,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Customers consistently note positive experiences with quality, praising items that last for years and perform... See more

Order

Consumers report mixed experiences with their orders, with many praising the ease of ordering and quick... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting excellent, quick, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.

Rated 4 out of 5 stars

I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied


Company details

  1. #174 of 190 best companies in Electronics store
  2. #100 of 107 best companies in Hair product shop

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66k reviews

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3.8

All reviews

(66,149)

3,483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Easy to order and received item next day. Free delivery was excellent. Good packaging. Good communication with placing order confirmation and update on dispatch and delivery.

20 July 2026
Rated 5 out of 5 stars

GHD classic

Fast and sufficient delivery. Love it beautifully packed and love the GHD classic Strightner❤️

19 July 2026
Rated 5 out of 5 stars

OMG BECKY… Dyson sucks GHD rules

have being trying with Dyson air wrap for a year thinking I’ve been doing curls wrong. The GHD 38mm arrived today and got it on the first try (direction of curl needs work lol) I love it 😍

27 July 2026
Rated 5 out of 5 stars

As always, the best experience ever!

As always, my experience with GHD is beyond amazing. The GHD Speed Ionic Hair Dryer is phenomenal, it's really fast-drying. I have mid-length thick hair, so it used to take me forever to dry my hair. Now, it's effortless and so fast! Delivery service was on time and had no problems at all. ⭐⭐⭐⭐⭐

10 July 2026
Rated 3 out of 5 stars

There was indication of length on time…

There was indication of length on time delivery would be when hairdryer was ordered.

19 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thanks for your recent purchase.

We’re happy to hear that you were satisfied with the speed of our dispatch and delivery. Providing a reliable and efficient service is important to us.

ghd Customer Service.

Rated 5 out of 5 stars

Love the GHD Duet!

I really struggle to blow-dry my hair straight with a brush and hairdryer and the GHD Duet makes that really easy. I wanted my hair to sit straighter at the ends and this has really helped with that.

I love it, but I do still straighten it after it’s dry. It’s actually a good straightener as well, if you put off the dryer function.

The main positive is that it stays much straighter on the days in between washes and it felt much cleaner on day 3 than it usually does. It’s also way less frizzy.

17 July 2026
Rated 3 out of 5 stars

I love the product

I love the product, I felt for the cost it should have been provided with a heat resistant bag or pouch.

18 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for your feedback.

We’re delighted to know that our products are helping you enjoy good hair days! Your feedback is appreciated and will be shared with the relevant departments.

ghd Customer Service.

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