The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Company details
- #174 of 190 best companies in Electronics store
- #99 of 106 best companies in Hair product shop
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66k reviews
Asks customers to review
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Excellent online service.
Online ordering was efficient and I received my heat protection spray so quickly. The spray is amazing btw.
12 June 2026
Love the GHD Duet!
I really struggle to blow-dry my hair straight with a brush and hairdryer and the GHD Duet makes that really easy. I wanted my hair to sit straighter at the ends and this has really helped with that.
I love it, but I do still straighten it after it’s dry. It’s actually a good straightener as well, if you put off the dryer function.
The main positive is that it stays much straighter on the days in between washes and it felt much cleaner on day 3 than it usually does. It’s also way less frizzy.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I love the product
I love the product, I felt for the cost it should have been provided with a heat resistant bag or pouch.
18 July 2026
Reply from ghdhair.com
Hello,
Thank you for your feedback.
We’re delighted to know that our products are helping you enjoy good hair days! Your feedback is appreciated and will be shared with the relevant departments.
ghd Customer Service.
Easy to order
Easy to order, quick delivery. Bought as a birthday present, As yet no reply about the £25 free gift it said to claim
18 July 2026
Fast delivery well packaged
Fast delivery well packaged. Brilliant hairdryer I dried my hair in 4 and half minutes. Would definitely recommend.
18 July 2026
Ordered the straighteners a week ago
Ordered the straighteners a week ago. Still not received them. Poor delivery service. Waiting for reply from ghd re: delay.
Disappointed.
18 July 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience.
We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
Using Evri courier company for…
Using Evri courier company for delivery. They are substandard, and aware they cannot deliver to military camps outside routine business hours and "attempt" delivery after 2000 hrs.
18 July 2026
Reply from ghdhair.com
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear about your recent delivery experience and appreciate you bringing this to our attention.
Your feedback is noted and will be used moving forward as we strive to continuously improve our service.
ghd Customer Service.
Case takes up too much room
In the older travel hairdryer it came in a soft bag which made it easier to pack amongst my clothes for protection.The new case takes up a lot of room in a suitcase.
18 July 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of the disappointment surrounding your recent purchase. Customer satisfaction is one of our highest priorities. We value your feedback and will share this with the relevant teams.
ghd Customer Service.
Straiteners
Got my wife’s straightener set for a great price, excellent quality and she loves them
10 June 2026
Excellent and quick delivery love the…
Excellent and quick delivery love the sculpt straighter too 😃
18 July 2026
Customer service wasn’t helpful and…
Customer service wasn’t helpful and they didn’t give options to fixed my ghd straightener instead they pushed to buy a new one and only 30-% off. Disappointed that they didn’t take the old one back and could trade in.
17 July 2026
Reply from ghdhair.com
I am very sorry your recent experience did not meet your expectations. I have reviewed your enquiry and would like to provide some context: our products have a manufacturing warranty of two or three years from the date of purchase and the styler in question is 7 years old. While we are unable to provide a replacement or repair service out of warranty, we try to be as helpful as possible by providing discounts towards purchasing a replacement product as we understand they can sometimes be an unexpected expense.
Excellent shopping experience.
Excellent shopping experience.
The brushes arrived safely in Taiwan, well packaged and exactly as described. Very happy with the quality and service.
17 July 2026
Excellent customer service
Excellent customer service. They responded quickly, updated my delivery address, kept me informed, and were polite throughout the whole process. Thank you for your help!
8 July 2026
Easy to order … clear information ……
Easy to order … clear information … arrived in no time …. Fantastic product!! Thankyou
29 June 2026
Excellent product
Easy purchasing and fast delivery, what’s not to like. The prices are a little high compared to similar items, but in my book you get what you pay for and GHD are by far the best!
16 July 2026
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