The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
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Review summary
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Reviews shaping this summary
I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Company details
- #174 of 190 best companies in Electronics store
- #99 of 106 best companies in Hair product shop
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66k reviews
Asks customers to review
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Excellent product
Easy purchasing and fast delivery, what’s not to like. The prices are a little high compared to similar items, but in my book you get what you pay for and GHD are by far the best!
16 July 2026
The product is as good as I expected
The product is as good as I expected, I’m really pleased with performance and quality.
The customer service was so good, exceptional.
I will definitely recommend ghd
16 July 2026
May use AI-assist with repliesRead more
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Never received my straighteners after 7…
Never received my straighteners after 7 days but nobody wanted to deal with this in a timely manner especially as I said I was going on holiday and wanted to take them with me as I was attending a wedding . I feel replacement should have been sent out to me while the non delivery of original parcel taken up with delivery company .
16 July 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience and unforeseen delay with the courier.
We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
I don't have the product yet ?
16 July 2026
Reply from ghdhair.com
Thank you for taking the time to leave your feedback. I have reviewed your order and can confirm it was delivered the same day you posted your review. I hope you are enjoying your new curler. If you ever have questions regarding an order, our customer support team is always here to help should you wish to reach out.
I searched which nozzle I needed for my…
I searched which nozzle I needed for my dryer it gave me a few but it just keeps falling off !
16 July 2026
Reply from ghdhair.com
Hi,
Thank you for your feedback.
We are sorry to hear of your recent experience with your recent ghdhair.com purchase.
A member of the team will reach out to you directly.
ghd Customer Service.
Speedy service
The service was speedy and so far the product is good although I have only used it once
16 July 2026
Terrible experience
Terrible experience as I ordered the new Sculpt product for next day delivery. The item was then never delivered as EVRi kept delivering to the wrong address and sending photographs or random buildings. It took me a few days to get this resolved but Rachel helped me in the end.
16 July 2026
Reply from ghdhair.com
Hello,
We are sorry to hear of your recent experience and unforeseen delay with the courier.
We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
Bought as a present for fiancee in…
Bought as a present for fiancee in September ain't have it to her to use but getting tired of constant requests for review so filling this out to stop them
7 July 2026
Reply from ghdhair.com
Hello,
Thank you for your recent review.
Your feedback is appreciated and will be shared with the relevant departments.
ghd Customer Service.
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience.
We can see that you reached out to the Customer Service team surrounding this and this has now been resolved for you.
ghd Customer Service.
Prompt delivery
15 July 2026
My order supposed to be delivered on…
My order supposed to be delivered on the 15th of July,in the beginning I was disappointed as a regular customer but Serah helped me and send me a new hair straightener. Today I’ll go to collect my new order. Thank you
6 July 2026
Reply from ghdhair.com
Thank you for your feedback. I am very sorry for the delay of your order. I can see you have been in contact with our customer support team since early last week and they were able to process a new order for you which has since been delivered. Wishing you good hair days form here on out.
I made two phone calls and spoke to two of your female coleges. They were vdery helpfuland very clear on the information that they gave me, knew what they were talking and were not pushy.
I made two phone calls and spoke to two of your female colleges, they were very helpful and very clear on the information that they gave me and knew what they were talking about and not pushy. Thank You.
15 July 2026
New straighteners
These are so much better than my old ones
Delivered so quickly
And a dream to use
15 July 2026
Great straighter
15 July 2026
GHD's are brilliant
GHD's are brilliant. Fast to heat up and can see the improvement from my last ones
14 July 2026
Fantastic customer service from Allanna!
15 July 2026
Excellent product and extremely delighted
Excellent product. Highly delighted. Easy to order on website. Delivery was spot on and next day delivery. Would highly recommend.
15 July 2026
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