No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
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Review summary
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Based on these reviews
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I signed up to Vodaphone broadband
I still haven’t received my voucher after signing up to vodaphone broadband in October last year. It’s now been well over 120 days since my activation. I’ve sent two emails to Giftcloud ticket ref 640469 and have not heard back. I’m unsure why it should take this long to receive a response.
23 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I’m sorry that it took some time to receive a response from our team.
We have recently transitioned our customer care team and whilst we’ve tried to minimize disruption to the service some customers have fallen through the cracks.
I can see that you have provided all the information we require to escalate your query with Vodafone. We will be in touch as soon as we hear back from them.
Thanks
Giftcloud
Appalling ‘service’ they ignore emails…
Appalling ‘service’ they ignore emails and no way of ringing them to discuss or complain.
I was due to receive a voucher following opening an account with TSB via MSE and fulfilled the criteria, duly waiting 90 days. My son did the same and has received his voucher, I have not so I submitted a message via their online form. I got an automated response saying they are busy - not surprised if they have done this to many others! A couple of days later they responded - by sending my message back to me! I tried all the others involved who said down to Giftcloud so I went through the same palaver and exactly the same thing happened!!!!!!
Diabolical.
08/04 update. Giftcloudsent my voucher after intervention by Moneysavingexpert.
24 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Dealing with Giftcloud was so easy and…
Dealing with Giftcloud was so easy and straightforward, I would thoroughly recommend it to anyone !
30 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Lies! Avoid!
After they reached out to me, still never received gift card. Full of lies. Avoid!
26 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
iD Mobile Gift…
Gift was through iD Mobile delivered via Giftcloud
iD delivered what they promised and Giftcloud made the process seamless
30 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
£95 voucher for joining sky not…
£95 voucher for joining sky not received. I waited the 120 before being allowed to chases and still waiting over a week later. Poor business the probably succeeds on people forgetting they have a voucher to claim
30 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
I can see your Vodafone voucher was sent to you on the 28th of Jan via no-reply@giftcloud.com
Please note you have until the 28th of April 2026 to activate your voucher before it expires.
If you have any questions, please reach out to us on your ticket.
Many Thanks,
Giftcloud
Still convinced it's a scam
Having left a bad review on here I received a reply on this site - however they haven't followed up as they said they would.
30 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Offer of gift card never fulfilled
I signed a Broadband contract for 3.com via giftCloud and a voucher for £50 was offered after 90 days of successful connction and service with 3.com
Fom the 04/12/2025 till today is more than 90 days and I have received nothing despite logging various complaints with giftCloud but nothing has happened.
How can anyone trust giftCloud for a legal offer not being fulfilled. 3.com have told me that it is not their issue and that giftCloud are responsible for the digital card for £50!
Tony Rehal
29 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
£125 gift card not received
Signed up to vodafone broadband towards the end of last year with the £125 gift card reward. Never received the gift card last month. Have since contacted giftcloud using the form on their website and haven’t received a response for several weeks. Don’t understand why I should need to chase the reward and it isn’t issued automatically after 120 days. Their doesn’t seem to be any other method of contacting them other than the form on their website. My advice would be to avoid these offers in the future if giftcloud are involved.
1 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
I can see your Vodafone voucher was sent to you on the 31st of December via no-reply@giftcloud.com
We have sent a reminder to the email address provided so this should be at the top of your inbox now.
Please note your voucher is due to expire 11:59 tonight so you will need to activate your reward before then.
Many Thanks,
Giftcloud
Has anybody managed to get a response…
Has anybody managed to get a response from this company? I bought a phone in December via CarPhone Warehouse with the promise of an £80 Amazon voucher from Gift Cloud. I have logged countless messages with Gift Cloud and just get the auto response of 48hrs. Nothing else. It's now nearly 5 months later and still no response. I would have chosen a different offer if I'd known.
29 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Unfortunately have not my reward…
Update…… after leaving this review I was contacted very quickly and within 24 hours I received my voucher. Thank you……..Unfortunately i have not had my reward voucher for signing up with Sky broadband last year. Contacted Sky they told me it’s not anything to do with them, sent emails to Gift cloud and after initial automated response, have heard nothing. Cannot find another way to get in contact with them.
29 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Seems like I am joining the queue of…
Seems like I am joining the queue of people who joined Vodafone with the promise of £130 gift voucher in November. Messaged Gift Cloud on 18th March 2025 and like many others got the standard we aim to respond within 48 hrs. Like many others will have done we worked out the included voucher in the cost of the contract against other suppliers. Maybe Vodafone needs to also address why this is being allowed to happen.
Update: got a reply after posting review, and got my gift card within 24 hrs. So happy that I now have the promised reward but it shouldn’t take people having to post negative reviews to get this sorted.
28 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Didn't understand the process
Didn't understand the process. Frustrating - has it worked???
Have since used the gift card and it worked perfectly so now very happy.
28 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear you're having trouble with your reward.
Could you please confirm your email address or ticket number so we can investigate this.
Many Thanks,
Giftcloud
Have emailed multiple times now for a…
Have emailed multiple times now for a response, first on the 06/03/26 and the 17/03/26 and on the 21/03/26. Awaiting my voucher following my broadband installation on the 08/11/25. Have received the automated response but no further response. Starting to think this may be a scam 😔
6 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
No giftcard recieved
Signed up in September 2025 with Vodafone Broadband with this offer of £125 Giftcard, have confirmation sign up email and token number.
No giftcard recieved, chased via hello at giftcloud com and giftcloud_zendesk_com/hc/en-gb/requests/new raised 3 tickets and sent six emails and chasers over a month.....so far not a single reply.
Currently making a formal complaint with Vodafone and will raise with Resolver and the Ombudsman.
Absolutely no customer service, will never user Vodafone again because of this Giftcloud experience
27 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Giftcard not received and no response from Giftcloud
I signed up to Vodafone Fibre in September 2025 partly due to them offering a £125 giftcard through their reward partner Giftcloud.
After the 120 day window had passed, during which time no email/giftcard link was sent to me, I submitted a ticket through the Giftcloud help portal on 17th Feb 2026. An automated reply was received but no further response. After another month waiting I emailed them chasing the issue on 20th March 2026, again receiving an automated reply but have still heard nothing back.
Judging by the lack of response (which seems to be a common thread in the Trustpilot reviews of Giftcloud) the cynic in me would think they are incentivised by the companies they partner with, receiving a bonus every time they ignore and don't process a claim, hoping the claim window will expire or the customer will just give up.
Shocking service/support
27 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Registered with EE at the end of…
Registered with EE at the end of October, with an offer of a £145 gift card and have waited the length of time that was stated in the terms and conditions.
Contacted Giftcloud support, took a long time for a response just to be told they'll contact EE manually to confirm that I signed up and will have a response and get back to me within 20 working days.
As expected, I've had no response from them even after chasing twice which results in me giving this review.
I'll be looking into which Ombudsmen covers this company and contact them to make them aware.
Edit: after the reply on here I magically received my giftcard... interesting...
23 February 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within the next 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review.
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Voucher finally received
I have changed my rating as soon as I put my first 1 star review up gift cloud have kept to their word I have received my joining voucher
21 November 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within the next 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
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