Gigaclear Reviews 

Tim was really considerate and understanding of the fact that my husband has early onset dementia and is in a hospital in the sitting room.
He got the problem repaired quickly, and talked me through next steps.
Thank you

Lucy was great. really helpful in renewing my contract. perfect example of customer service

Being a senior citizen (late 70's) What I do like most of all is that you get to speak with a person who is knowledgeable understanding & very helpful. Based on my requirements Kaitlyn sorted my renewal contract out quickly and with the most favourable package, thank You

Well managed by your staff member and successful outcome (so far).

Renewing my contract was very straightforward and Lily was very helpful

I have waited 5 weeks for installation 2 installation days and nobody ever showed up both days. I contact to follow up and nothing comes of their promises. Honestly worst company ever .

Excellent installation and customer service from Joseph Cornish. Very helpful and knowledgeable.

Great service from the Tech guys, solved problem with child nodes not connecting to the router all now good.

the loyalty adviser was really helpful and friendly on my call. Answering my questions etc.

Olivia was clear speaking, and listened to my enquiry. She understood exactly the situation and provided the outcome I needed.
Very lovely to talk to. Thanks.

The first couple of people I spoke to were helpful but I understood that I should keep my telephone with my present supplier until my broadband was shown to be working well. I did not understand that I would be so disadvantaged by not using One Touch. Gigaclear came to install their cable but found the link in the road had been put in wrongly so another contractor had to remedy that. Then a lady called Ross dealt with me over the route the exterior cable should take and required all sorts of information that I gave even though Gigaclear's own engineer had plotted the course. At considerable inconvenience I supplied the information she wanted but then she wanted more-quite unnecessary in my view. Twice the installation date had to be postponed, unnecessary in my view. Gigaclear's engineer for the installation inside (provided by Kelly Communications) provided the necessary cables and Gigaclear box and showed on his mobile 'phone that the internet was working but left quickly and said he could not help on and questions I had or any problems as that "was not part of his job and he had at least two other installations to do that day". Needless to say I experienced email problems and buffering of TV programmes. My son sorted out these when he came to the house the next weekend. Then we had the landline to transfer. Gigaclear said they would get the necessary bits delivered on Monday 19 October but it seems the operator who promised me that never arranged that so I had to sign up to Home Telephone Service again and the bits for that only came on Wednesday 28 October. By this time I had received a number of calls from Kareena who seemed determined to sort things out. She called me when she said she would and showed considerable patience with me, particularly in setting up the Home Telephone service. She was also very polite. She was not aways sure of what things meant but put me on hold while she sought an answer. She had relayed to me that her manager said he had listened to the tape recording of my call(s) to the Gigaclear person/s I spoke to regarding the order of the Home Telephone Service and that I had understood that I would have to give the former providers of my former telephone service and providers of my internet (different parties) with notice of at least 30 days. I am not so sure of this and have asked to listen to the tapes.

Brilliant experience renewing my contract, as always! Gigaclear offer top customer service, but have an excellent product to back it up - rapid speeds and reliability. Special shout out to Justine who was incredibly helpful and lovely throughout!

Lucy was polite, considerate, knowledgeable and efficient. She very quickly processed my Gigaclear contract renewal, taking account of my needs. She also passed on my technical query to the technical team. Dealing with Lucy was a pleasant and satisfying experience.

Gigaclear support Jack G was helpful in checking our connections when we were not at property. He scheduled and followed up the case until resolution. Thanks. Good service

It was great to speak to Kayleigh, obviously based in the the UK which is a big help. Kayleigh was able to ascertain our best requirements and offer us a suitable solution - thank you.

I have been with with gigaclear since December 2020,never had any problems with the service it’s been very reliable and the loyalty team always try to get you the best price when it comes to contract renewal,spoke with a lovely lady called Olivia in the customer loyalty team today and she understood all my requirements and got me the price that was right for me,so here’s to another 18 months of great service,thanks gigaclear

Thanks to Olivia from the Customer loyalty team for making my contract renewal very easy today.
Great communicator, clear voice and clear information = a happy customer 👌

Tim Mitchell assessed the problem quickly and got us back on line without a problem.

The pre appointment comms were great, and clear, and the engineer Joseph Cornish explained clearly what was required and the time expected to take. He was prompt, courteous and professional. Great job!