Gigaclear Reviews 

Excellent response to my contact regarding wi fi failure. The customer team were able to confirm there was a fault with the supply to the house. An engineer called Thomas H made contact the same day to visit the very next day and arrived on time haven kept me informed about arrival time.
The problem was quickly diagnosed and repairs made to the outside cable including placing conduit around the fibre cable which should have been done at the original installation but sadly wasnt. This confirmed my concerns that the original crew did a bad job of connecting my house to the supply and made a terrible mess of my driveway in the process. However nothing buy praise for Thomas H today. Thank you

Really helpful callcentre team, Khadija who helped me sort my connection issues was incredibly knowledgeable, explained things simply and clearly and was a delight

Absolutely delighted with Gigaclear service today I had Vicky and she was first class with so much patience getting me set up the tv definitely would recommend

Very good service as I’ve come to expect with Gigaclear.
When I called this morning having damaged the Ethernet cable while vacuuming (don’t ask!) Mollie was very helpful offering to send a replacement cable but also suggested I could try Argos/Amazon to get me back online quicker than waiting for the post.

Harsha was very supportive and helpful.Dhe talked me through the process of trying to get the issues resolved. Although it's not quite sorted out Harsha has emailed me more support details to help resolve the issue.

Easy to get through to a human! Daryl was very helpful and humorous. He was understanding and very helpful. We worked out a fair price for me and Gigaclear.

The actual service is OK. Some issues with initial install. Main issue os with renwel prices which are not competitive and impossible to get any sense from customer support.

He was very understanding. He listened an extremely helpful in the end. I’d like to say big thank you to him.

Despite being 2 days over my last contract ,I was able to renegotiate the new contract and avoid the price increase.

Shoaib was brilliant and helpful. Process was quick and easy, thanks very much! 10/10

I had to call the Gigaclear Help Desk for the first time in many years as my second device (Child) went down whilst the main router was in perfect order. I was lucky enough to speak to Huxley on the Help Desk and I must say the service he provided was courteous, professional and unrushed. He willingly gave a great deal of his time in ensuring that the problem was resolved and remained so. Great work thank you.

I noticed on my monthly bank statement that my monthly payment to Gigaclear had gone up from £46 to £99. I guessed that this was because my 18 month signing-up deal had come to an end. I contacted the Gigaclear renewals team. After a wait of about seven minutes I was put through to Manesseh who who was very helpful. He confirmed that I needed to renew my contract and talked me through the options. He agreed that, given my usage, I didn't need a connection speed of 900Mbps. He suggested a lower-cost package with a lower connection speed. This is now in place and is working well. Manesseh confirmed that if did want to revert to a higher connection speed I could do so at any time without incurring penalty charges. Contract details were sent through immediately by email. The whole contract review and renewal process was very easy.

Daryl from Gigaclear was very professional, helpful, clear and informative. I explained that I could get my broadband cost 50 percent cheaper elsewhere and he matched the price and speed needed for my use. Well done 👏

Been with Gigaclear since it's service inception in our villagein 2015. Had very few problems.

I have been with gigaclear for almost 2 years , initially with the 300mb contract for 18 months and then went to the 900mb contract , before the new and “ better” speed contract I only had 1 issue when the connection was lost but sorted with a reset. Now with the new contract my WIFI speed is less than 300mb with a 900mb contract and less than what I had with my previous 300mb contract, I had to act as a broadband engineer a number of times fault find and follow the steps I was told and of course with no actual knowledge about this it took me hours every single time , and again and again they want me to try another thing, now I’m having issues with the connection and lost it a number of times, the interesting thing is that whenever the connection is lost and I have to reset for some reason I have to connect all of the devices again. please make sure you check your internet connection and speed in the first days , please check that the company you go with will provide support in terms of an actual engineer turning up and please make sure that the company you go with will give you the suitable router that will get the WiFi speed at least close to the speed it’s advertised in the contract as they are covered because it’s says that they are only responsible for the speed that comes in the house but not the speed that comes to your devices. Very disappointed and will not recommend.

Very helpful customer services, they were able to help me with everything I needed and were very polite and friendly

A good and lovely operator..

Sanjay called back and was very patient and helpful in troubleshooting my wifi problem. So nice to have a human responding instead of an AI agent

Excellent customer service! The person who dealt with my query was named Kayleigh. I found her to be both polite and friendly. She gave me plenty of time to set out my concerns and then asked several pertinent questions to be sure that she fully understood my requirements. She explained everything very clearly and made sure that I fully understood the details of what was being suggested. I came away from the call feeling very positive about Gigaclear and (as I have also been satisfied with the broadband performance to date) will certainly recommend Gigaclear to others should the question of fibre optic broadband suppliers arise.

Fantastic experience where Shoaib helped me to get a new deal for renewing. He explained things well and sorted a new deal very quickly.