Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... See more
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Review summary
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Reviews shaping this summary
I had a problem with the water feed to my washing machine. Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for anot... See more
Company replied
The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce hi... See more
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This must be the 5th or 6th appliance we've purchased from Gillmans over the years. They always seem to have very competitive prices and their service is excellent. This time we've purchased a Siemens... See more
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Company details
- #58 of 134 best companies in Appliance shop
Written by the company
GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.
Free Delivery
Fast, free delivery service
If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!
Contact info
St. Oswald's Road, GL1 2SG, Gloucester, United Kingdom
- 01452528776
- salescallcentre@gillmans.co.uk
- www.gillmans.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with the product
Really happy with the product, price and installation service. It arrived on time, was installed with care by polite delivery staff who demonstrated the features and made sure that we were happy before leaving. Excellent all round from a local company.
9 May 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Independent firm therefore you know who…
Independent firm therefore you know who to contact if anything did go wrong. They delivered quickly & also plumbed the washing machine in & checked to see if it worked
28 April 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Ordering was simple…
Ordering was simple.
Delivered when they said it would be.
Installed and explained working instructions efficiently and clearly.
Perfect.
1 May 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Nice and easy to order but no email to…
Nice and easy to order but no email to say delivered?
23 April 2026
Reply from Gillmans
Thank you for the review. We send an email ourselves once the item has been dispatched.
The item is then collected by a third party courier, the evening before delivery a text message is sent with a 2 hour time slot for delivery and tracking information on a link.
Once delivered the courier then updates the tracking information to show that the item has now arrived.
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Everything about delivery fine
Everything about delivery fine, lovely delivery guys. Would be 5 star if your tracking system could be understood, 4 phone calls - incomprehensible followed by 4 emails a day after delivery letting me know it was on its way.
15 April 2026
Reply from Gillmans
Thank you for the excellent review. We look into how we can improve the tracking service.
Cheapest price found online
Cheapest price found online. Speedy delivery & easy to order. Woukd definitely order from here again. 👍
12 April 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Large freezer
The delivery was on time , i was allowed to track it .
The delivery guys checked to see where it item was going and were very pleasant.
Thankyou
3 April 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Good service and quick
Good, quick and efficient service for dust bags for Miele vacuum cleaner
3 April 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Ordered a freezer
Ordered a freezer, when it was delivered it was difficult to go through front door. Drivers were determined to deliver, they ended up taking freezer door off with a lot of persuasion got it through. They were so helpful and friendly, I had nearly given up on having the freezer, we had ordered one the week before, it was too big to go inside so we reordered very helpful in shop. Drivers were Jason and Warwick, thankyou.
9 April 2026
Unprompted review
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Extremely Concerning and Unsafe Payment Practices
Paid £800+ for an oven by credit card… then got a call asking for MORE money by bank transfer.
My bank immediately warned me this could be fraud and that I’d lose protection under Section 75 of the Consumer Credit Act 1974.
When I refused? I was told: pay or your order gets cancelled.
Manager didn’t care. No proper explanation. No respect for basic rights under the Consumer Rights Act 2015.
This is NOT normal. This is NOT safe.
Avoid.
Update 14/03/26: I have reported this matter to the Trading Standards Authority.
2 April 2026
Reply from Gillmans
Thank you for your Trustpilot review, however, it is important that the correct, factual information is recorded.
You were not asked for more money, you were asked to make the payment for the Smeg oven by bank transfer, as per the many emails that we have had, we explained that:
1. We were not delivering the item to London for you, you wanted to send a third party to collect your appliance on your behalf.
2. We do not accept card payments in these circumstances due to the high risk of fraud or chargebacks, as we do not have your details or the details of the third party who would be turning up to our warehouse to collect your new items.
We offered you the opportunity, tat if you were not happy, we would accept a cancellation for the order, as we understood, you may only want to purchase via a card payment, however, our price was the the cheapest in the UK, so you confirmed by email that you wished to go ahead.
You have arranged for the collection of the oven today, following your successful payment yesterday.
As we explained, your rights are not affected through this type of transaction. This is perfectly normal and a practice designed to help protect our customers along with our business.
We hope you enjoy the new oven.
Well done Gillmans
Janine the Sales Advisor was very efficient and pleasant which lead me to purchasing a freezer and a washing machine!
As my husband has been very ill for some months I decided to arrange for the new appliances to be installed and the old appliances taken away, together with all the packaging.
The delivery tracking was great and the service given by Danny and Mike was fantastic.
During this difficult time, it was amazing to find such helpful service, thank you
8 April 2026
Unprompted review
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Ordering online was very easy as was…
Ordering online was very easy as was going to Gilmans to collect my kettle. It is always a pleasure. The staff are always exceedingly helpful
31 March 2026
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Product arrived in good time and condition.
Product arrived in good time and in good condition. Very happy with my purchase. Only issue is with the delivery service which left the delivery on my doorstep when I was out without any option to redirect or text or email informing of package delivery. As there are sadly many occasions when parcels have been stolen from doorsteps in my road, I’m lucky that it was still there.
22 March 2026
Reply from Gillmans
Thank you for the excellent review and the feedback on the courier service.
Outstanding Once Again…
Fantastic service once again from very knowledgeable and enthusiastic staff.
I just never think about going anywhere else as I know the service will be as excellent as the products.
Thank you for being consistently superb and reliable, means so much!
3 April 2026
Unprompted review
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Poor quality Montpellier gas cooker slightly damaged- multiple defects
Handle on gas cooker slightly damaged. Wrong lid delivered initially. Replacement of poor workmanship, glue extrusion on plastic standoffs and dirt engrained between glass and protective layer. Discount given and hood replaced with correct size.
27 March 2026
Reply from Gillmans
Apologises that the item arrived with damage, thank you for giving us the opportunity to reattend the next day to rectify the issues.
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Reply from Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
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