Gilson Gray LLP Reviews 

1,970
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 711 reviews, reviewers overwhelmingly had a great experience with this company. Many customers enthusiastically praise the staff for being exceptionally professional, approachable, and guiding them smoothly through property purchases and complex legal processes. People frequently mention receiving very prompt replies and consistently clear updates at every single stage of their journey. Some reviewers were not happy with communication, noting that emails and phone calls were frequently ignored or went completely unanswered for extremely long periods. A small group of consumers also mentioned receiving vague responses and being forced to constantly chase staff for status updates during already stressful property transactions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Customers had positive experiences with service, noting that staff members were approachable, reassuring, and... See more

Customer service

Clients share positive opinions on customer_service, noting prompt, clear, and professional communication... See more

Response time

Reviewers highlight positive aspects of response time, expressing overall satisfaction with quick and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Outlined what would happen and kept me informed. Sandra was very personable and professional in what was a very emotional and sad decision for us.

Company replied

Rated 4 out of 5 stars

Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process! Would highly recommend for anyone looking to buy their first property... See more

Company replied

Rated 4 out of 5 stars

Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.

Company replied

Rated 4 out of 5 stars

Responsive and prompt when I had any queries, helpful in ensuring everything was prepared for the sale of our property. Would use them again, very happy with service.

Company replied


Company details

  1. Legal Services
  2. Commercial property estate agent
  3. Financial advisor
  4. Law firm
  5. Estate Agent

Written by the company

A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,970)

676 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experice at Gilson Gray LLP

Rachel Greig who went all the way with us through out our sojourn to the property purchase was amazing. She picked her call at the first instance whenever we called. She gave us well deserved explanation both verbally and via mails when ever we asked. She was polite and ptofessional in her approach. That made.Gilson Gray LLP, stand out as compared to other solicitors we used in the past.Rachel Grieg is an asset to the company amd i will recommend Gilson Gray LLP to others.

18 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rachel will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 1 out of 5 stars

Don’t trust them

Was recommended them through miller home. When they phoned up the woman clearly stated that because they worked closely with Miller they would be able to offer it at a discount. Well I almost proceed but on a whim went onto a conveyancing comparison site and I was given another quote by Gilson Grey but this one was £600 cheaper. These people will say anything to get your money so I wouldn’t trust them

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I was initially sceptical of using an…

I was initially sceptical of using an “in House“ conveyancer nominated by my estate agent but the whole experience has been extremely good,efficient and friendly. I was lucky to be linked with Alan Craig who was a professional and unflappable solicitor. I have been very impressed with Gilson Gray and should I need any conveyancing in the future I will certainly contact them. James

15 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Highly recommended

I have used Gilson Gray Dundee Lettings for five years and can highly recommend them. They have found excellent tenants for us and have been extremely helpful at introducing good tradesmen when required. In particular Pauline Traill has provided a first rate service.

14 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Gilson Gray (Shuhel Ahmed)– Quick and…

Gilson Gray (Shuhel Ahmed)– Quick and Efficient Remortgage Experience

Streamlined process: From initial consultation to completion, the Shuhel kept the steps clear and straightforward, minimizing unnecessary delays.

Responsive communication: Shuhel returned calls and emails promptly, which helped address questions and gather documents quickly.

Competitive guidance: Provided clear advice on product options, fees, and timing to optimize the remortgage outcome.

Professional handling: Shuhel Demonstrated strong attention to detail and meticulous handling of legal and administrative requirements.

Timely completion: Coordinated with lenders and third parties to ensure a smooth, on-time settlement.

Many thanks for a great experience.

14 May 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Professional and timely dealings with Gilson Gray LLP

I was recommended to contact Gilson Gray LLP's Head of Employment (England) Steven Eckett to assist with an employment matter. I was impressed by the personal, professional and timely response that I received and throughout the process Steven kept me well informed and dealt with my queries promptly and efficiently. I received very good service throughout the process and would recommend Gilson Gray LLP

13 May 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Excellent first time buyer experience

Xulin was brilliant, handing everything to a high standard, with my interests at heart and answering questions efficiently. As a first time buyer I was put at ease, and I went from viewing to moving in within 8 weeks. Xulin's efficiency, calm explanations, and expert input was instrumental in making this purchase a success. Would highly recommend.

19 December 2025
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Buying/Selling Property - thank you Aliza.

We have recently used Gilson Gray Solicitors.
Aliza represented us to sell and purchase our new home.
Aliza was professional, efficient and effective during this busy time.
A huge thank you Aliza for your help and ‘getting the job done’. It certainly enhanced a smooth transition into our new home.

27 March 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Jane, thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with Aliza and our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Jehnnaie Johnson- amazing

Jehnnaie Johnson Held my case and was absolutely amazing from start to finish. She kept me on track and updated through out the selling process

7 May 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 1 out of 5 stars

Do Not Use For Leasehold Sales!

Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.
The same question kept being asked of the seller's solicitor without any explanation of why their response was unsatisfactory.
Never reachable by phone. Had to chase through every step of the process, and if I hadn't, I don't believe we would have completed by now.
Complaints not listened to.
Cashback from the mortgage company not forwarded on to us (still chasing).
I felt "stuck" with Gilson-Grey. Had it been any other service, I would have cancelled long before the job was complete.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Alana went above and beyond when…

Alana went above and beyond when dealing with our house sale. Despite a few issues out with her control she consistently went the extra mile to ensure we were looked after and everything was resolved quickly. Lynsey & John.

6 March 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Lindsay & John, thank you for your wonderful feedback. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alana will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

The best solicitors for me

The best solicitors for me! If you want attention, professional attitude, fast and easy communication, these are your people!
Thank you very much Hannah Exton and her team!

8 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Angel, our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Hannah and her team at Gilson Gray. Hannah and her team will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Would definitely recommend Alan from…

Would definitely recommend Alan from Gilson Gray. Moving home is one of the most stressful things but we knew all the legal side of things were being dealt with professionally and efficiently. We were always kept up to date and Alan was happy to help with any questions or queries we had.

Thank you for making the process of moving home easier.

7 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Jayne, thank you for the wonderful feedback and for taking the time to share your experience with Alan and Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 4 out of 5 stars

Gilson Gray⁠ did an excellent job…

Gilson Gray⁠ did an excellent job advising me through both the purchased sale of my house.
Their communication was always clear, understanding, and extremely helpful throughout the process.
I would definitely recommend the company to anyone looking to buy or sell a property.

7 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Sammy was very helpful and communicated…

Sammy was very helpful and communicated any updates through the whole process. The house sale went through quickly and was stress free. Would highly recommend

20 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Amy, thank you for taking the time to provide us with your lovely feedback. We strive to provide a world-class service, we’re glad to hear our team succeeded! Thank you again for sharing your comments, we’ll let Sammy and ourteam know.

Rated 5 out of 5 stars

Gilson Grey were a fantastic firm to…

Gilson Grey were a fantastic firm to work with on purchasing a new property. I have to give full credit to Rebecca who handled my case. It was not an easy transaction, with many delays due to titles deeds. Rebecca reassured me through out and kept in constant contact, providing regular updates. She is simply amazing. I would highly recommend them for any property dealings and they would be my preferred law firm of choice for any legal matters in the future.

22 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Kieleigh, thank you for the wonderful feedback and for taking the time to share your experience with Rebecca and Gilson Gray. We’ll share your feedback with Rebecca and her team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Sammy Callaby was amazing with our sale…

Sammy Callaby was amazing with our sale and purchase and would highly recommend.

7 May 2026
Unprompted review
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Reply from Gilson Gray LLP

Hi Sam, our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Sammy and Gilson Gray. Sammy will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Great customer service and answered all…

Great customer service and answered all my questions throughout the process clearly.

16 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Very helpful!

Everyone at Gilson Gray was lovely to deal with in the process of selling our house. They were always happy to help and easy to approach with any queries. I am very thankful for everything Kirsty helped us with throughout the process!

30 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

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