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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often highlighting that items arrive as described, are fully functional, and offer significant savings compared to global versions. The delivery service is frequently praised for its speed and secure packaging, with many reporting timely or even early arrivals. Reviewers also appreciate the excellent service, noting good communication and a smooth ordering process. However, some customers encountered issues with their orders, such as receiving a different product than expected or items arriving with defects like scratches or non-functional displays. There were also instances where Google services were not pre-installed despite being promised. Additionally, some people mentioned unexpected customs fees or tariffs upon delivery, and a few were dissatisfied with the return policy regarding shipping costs for misrepresented items.

What people talk about most

Product

People report positive experiences with product, often praising the fast shipping, excellent packaging, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping speeds, with many... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report positive experiences, highlighting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and reasonable prices, often... See more

Service

Users describe positive interactions with service, highlighting friendly and fast service, smooth ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Very good communication straight away and I ordered a black one which was gonna arrive in a few days, they offerend me a white one instead with double storage without extra charg... See more

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was totally scammed

I was totally scammed. Am so happy that my BANK took care for everything. This WEBSITE IS SCAM don’t TRUST this website i will provide all detailed explanations experience with this website! Please do not trust this Chinese website at all!

4 March 2026
Rated 1 out of 5 stars

finally received my OnePlus 15 which…

finally received my OnePlus 15 which was exchanged after Giztop sold a defective Oppo find x9 pro.
Custom fees are kept high. Custom support says one thing but lies in the emails and doesn't really assist you. my initial phone was defective by Giztop and they still claim they provided a free express delivery and defending their defective devices. Did i mention they charge a 10% fee for them to reshelf the phone? its NOT on their website. yet they charge you even when they sell the broken devices. and will refuse to give you the correct amount owed no matter how much you go back and forth with them. worst company when it comes to exchanges

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Xiaomi 17 Ultra Pro Photography Kit

2nd Order with Giztop ! 😃 , smooth and simple ordering , amazing delivery speed , literally the best packaging and protection I've ever seen , first class service , many thanks 🙏 (Will no doubt be back for the 18 Ultra Kit lol)

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with company

I ordered a Xiaomi 17 pro online then realized I would prefer the ultra. I contacted them and they sorted it out for me straight away. The phone was shipped to me in NZ and I received it within a few days. Packaged really well. Everything was easy, -ordering, contacting them, changing order, tracking. I will use Giztop again without hesitation.

4 February 2026
Rated 5 out of 5 stars

Awesome seller

First Giztop purchase and highly recommended. Pricing and offerings on Products are great.

Received my unit as advertised with Zero issues.

6 January 2026
Rated 5 out of 5 stars

Xaiomi 17 Ultra Leica Edition - Chinese ROM

I ordered this phone online on the 1st of February 2026 and it was delivered to me (Australia) on the 8th. I ordered the phone and the additional case with grip. Both items arrived sealed and in excellent condition. Giztop had already installed Google play store on the phone and setting it up was a breeze. I have no issues with the company and my experience was flawless from start to finish.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Received the wrong item and delayed shipping

I ordered the Oneplus 15 from Giztop.

1. I ordered the ColorOS version and received the OxygenOS version.
2. It took 22 days for the phone to get to me. Four or five days to get from China to my home country. Majority of the remaining days delayed in transit after one delivery attempt. When it was finally delivered it was just left outside of the building, where anyone could pick it up.

I reached out to Giztop about refunding shipping, paid $40 for shipping and their website states it 5-8 working days to ship to my country. I didn't get a response back. I also asked about some specifics about the phone; no response back.

I ordered the same phone from Tradingshenzhen and received the ColorOS version in 5 days. I won't be doing business with Giztop again.

4 January 2026

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