JD Sports Reviews 

Went into festival park shop the lad who served me was called Cameron what a lovely lad his parents must be very proud of him very polite very good customer service well done

I always end up either collecting worng or different colour item.Waste of time

The website is quite possibly the worst website ive ever been on. Clunky, not user friendly with loads of bugs abd errors Sort it out!

Absolutely terrible experience with JD Sports. I placed my very first order with them for sneakers my daughter needed for school, and they canceled it out of nowhere with ZERO explanation. No email, no reason, nothing. Just canceled.

This is beyond unprofessional and shows how little they value their customers. I’ve never had this happen with any other company, and it’s unbelievable that a business this big operates with such poor communication and lack of accountability.

They left me scrambling at the last minute, and the fact that they couldn’t even bother to explain or offer any type of solution is ridiculous. JD Sports clearly doesn’t care about their customers, and I will NEVER shop here again.

⚠️ Warning to others: Don’t waste your time or money with JD Sports. If this is how they treat first-time customers, I can only imagine how poorly they handle other situations. There are plenty of companies out there that actually respect their customers—shop with them instead.

Birkenhead JD is awful. Staff are barely adults and are so rude every time you approach them to even buy something, it’s as if they don’t even want your custom. You go to buy nearly £300 shoes and they’re laced completely different and all twisted, they all need training or to go and get a new job. Overall appalling experience, store and customer service.

Spent nearly 2 hours in "the UKs largest JD sports" today... not by choice. Looking for football boots for my son. First of all, the selection of boots available was absolutely terrible. For a store that is 41000 sq ft, one double faced stand for football boots is diabolical. I asked the member of staff for some advice about firm ground boots available in a size 1 and he picked up a pair of astro boots and said "well these are available in a size 1"... but they arent the type of boots i needed. The assistant just said "look at the label it'll say if its available in that size, look at the boots and let me know what size you need"... no problem, but when my son had picked some boots to try, the assistant was nowhere to be found and I overheard another parent being told "im not on this section, you'll need to wait" so we waited... and waited... and waited... for 35 minutes when another woman managed to accost a member of staff to get different sizes of boots. We asked for 2 styles In size 1... only 1 correct style came down, the other style that came I was asked "well whos are these then?" I dunno love, let me whip out my crystal ball. 1st pair were fine, she takes them to the till. Still waiting for the 2nd pair. Another staff member orders them from the stock room.. 10 minutes later they arrive... they dont fit, have to wait another 10 minutes for the next size up to arrive... they fit and are taken to the till. We look around for a few more bits (football shirts). So picks out a football shirt that he wants printing on... only to be told that they are only allowed to print on Premier league shirts... it was real Madrid. Winner, back to looking for a shirt that he wanted... we then go to the till, tell the guy that we have a pair of Nike and puma football boots behind the till and the sizes... he cant find the puma ones... he asks when they were brought over, I say the nike ones about 75 minutes ago, the puma ones about 40 minutes ago... goes to look again. Can't find them... im looking at them... I say "is it that red box with puma on over there?" He looks over and says "maybe" and goes over and finds the other boots. Seriously, why does everything have to be so difficult?!

They sent my son one shoe! I contacted them right away, they made me ship back the one shoe before they would send me a new pair (or a pair instead of one shoe) I shipped it back next day. 2 weeks later I call to check on it, they state give us 24 hours. I get an email stating the shoes I ordered is no longer in stock?! Are you serious?! I will NEVER shop their again. My son got to start middle school without his new shoes. I bought some else where, better price with no issues. Horrible experience!

⭐☆☆☆☆ Extremely Disappointed with JD Sports

I purchased a pair of shoes for my granddaughter on July 31st, 2025, and was told by JD Sports staff that although the shoes weren’t available in-store, they would be shipped to my home within a week. It is now August 22nd, and I have still not received the shoes.

I’ve contacted the store multiple times, only to be told they can no longer assist me. I’ve also been on hold with customer service at 855-423-1624 for over 35 minutes—with no resolution. To make matters worse, I’ve seen many other customers online complaining about similar issues. This seems to be a pattern of poor service and lack of accountability.

Why is this company allowed to continue operating with such disregard for consumers? I urge others to read the reviews, report these issues to consumer protection agencies, and continue raising awareness until JD Sports takes responsibility for their failures.

JD Sports in Opry Mills mall, Nashville, TN, is literally a brand new store and it’s absolutely horrible! Wide selection on display, literally nothing in the back? Either that or the unhelpful, incoherent employees are stocking it away for themselves to sell online for a profit. Found what I wanted, asked for a size 12, checked out (the clerk didn’t validate anything and I was excited to cop this pair) get home and boom, wrong color way. I take it back the next day, wait forever for assistance from the stoned clerk to exchange it for the right color, I’m told they don’t and have never had a size 12 in that particular shoe? I order it on Nike.com immediately following my abysmal interaction at JD and everything went perfectly. You guys lost a monthly customer forever, much better when it was a finish line!

Incorrect size chart and no real customer support

I ordered sneakers from JD Sports USA as a guest. According to their website, size 10.5 US was listed as 27.3 cm, but I received shoes that are actually 28.5 cm long. This means their size chart was inaccurate, and I ended up with the wrong size through no fault of my own.

I live outside the US, so returning the shoes is not an option — the shipping costs would be more than the shoes themselves. I contacted customer service, explained the situation clearly, and even provided photos. However, all I received were generic, copy-paste replies. JD Sports refuses to take any responsibility, even though the error came from their website.

They offered a vague “reward” but no real compensation or solution. I won’t be shopping with them again, and I don’t recommend JD Sports to anyone — especially if you’re ordering internationally. There’s no real support and no accountability.

I would never use this company again! still not received my order of £155 trainers, requested a refund and sill waiting for that. customer service is a nightmare to get through too. Avoid like the plague

Unfortunately this is the second time I had this occurrence. The first time it happened it was late last year. I ordered and it was quick to dispatch but then it got stuck with the courier - reason being 'missing custom invoice'. I tried to contact customer service, a week past to no avail, the custom invoice wait was still on and eventually I had to make other arrangements for my daughter.

Again this time around, same thing, my order was dispatched on 01st July and again missing customs invoice and to this day still nothing. Update on the courier website now 'missing commercial invoice and package will be returned to sender'. Following I contacted customer service again and no response at all from them.

Packing list and customs invoice are mandatory documentation for any shipping transactions. I cannot understand how come a company such as JD sports are excluding same causing major delay in movement. Their logistics department should be well verse with this.

I refer a friend and she told me she had the same experience. What a disappointment!

My daughter who was so looking forward she is also very disappointed.

I bought a pair of trainers at the Peckham store which I really liked. When I got them home I realised that one trainer had a scuff mark on it so I promptly took them back to the store the next morning. I was speaking with the lady who was the Manager who told me that they were the last pair in stock but I could exchange them for a different colour. Of course if I wanted a different colour I would have bought them. This is where the problem really started. I was told I could not get a refund as I paid in cash and they did not have cash in store. Apparently the system was down so they could not look online but then she told me that they also run out of stock online. If I wanted I could travel to another branch miles away from me and pick up a pair from them. I asked if they could be delivered to me for the inconvenience and she said no, they could only do that on online orders. I then asked due to the damage I would consider keeping them for a discount which she declined saying she would get in trouble. When I questioned her about being the Manager she confirmed this and still would not give me any discount. She went further saying that she could not prove that they left the store in that condition. I argued that they had clearly had not been worn and as a working professional I would have preferred not to be in the position I am in. How dare she accuse me of damaging them and then bring them back!!! I do not need the money. I wanted a different pair or a discount as when buying a new pair of trainers you expect them in a perfect condition. I said to the Manager that you clearly could see that the trainer were scuffed and she had the cheek to say to me that it was the stitching, I have never been so gaslighted in my life.

I tried to go on Live chat but this proved next to impossible due to live chat being in EST. I then called the customer service number and there is not a digit you can press to make a complaint so I pressed 4 until I got to speak to Jamshid. I was on the phone for 28 minutes and then conveniently got cut off. I have never experienced such shocking customer service to the point that I feel that i had no choice but to write this review. This could have easily been managed, Jd Sports, get your act together and stop taking your customers for granted.

Bought a pair of shorts online & requested delivery to a local store so my wife could collect them. Confirmation text received but when I phoned to chase 10 days later, I was told the shorts had been sent to a different store & couldn’t be forwarded on or posted to me. Instead, they would have to be returned to the warehouse & order cancelled. They have now sold out & I’m told a refund could take up to 3-5 days. Still awaiting a response to my emails. Not happy.

Placed an order and a week went by no order received. Phone JD customer service and was on hold for 22 minutes, spoke to some regarding my order, then put on hold for another 8 minutes only to be told my parcel has been lost. Not happy at all as this was a present.

I never received my order and, when I asked for a refund, they refused and suggested I asked my credit card company. I will never buy anything from them again!! I am absolutely disgusted with the customer service I received.
NEVER AGAIN!!

Absolutely garbage service.
Tried to buy some trainers in Leicester Highcross store and was told to wait while they sent someone to fetch them from the stores, 20 minutes later and no one had even gone to the stores.
They have other things to do?
Well so do their customers!
I will never even consider going into one of their shops again, or using them online, the overall star rating on trust pilot shows why this company deserves to fail.

Very disappointed, I bought some nike slides from jd in paphos Cyprus and the sole started breaking 2 days after and we wasn't able to return in Cyprus.
I contact jd in the uk and they said you can't return in the uk.

This its a joke when you spend 35euros surely jd is jd if I have the receipt

Went to collect an online order to find the store chosen online for collection has closed down, customer helpline said my order will be returned to the warehouse and I will be refunded in 5to 7 days. I need the items for a present this week, so have reordered them and paid again plus an extra £5.99 for guaranteed delivery. How can a store take an order on the 5th confirmed everything by e mail then close the store with no notice on the 10th. Absolutely terrible.

After being verbally abused by a store manager over six weeks ago now, and then immediately reporting this to JD sport head office and customer complaints team, and with now having had countless " False Sympathy" email replies, telling me how concerened JD sport are about what happened to me inside their Whitechapel/London Store,
Basicly NOTHING has been done by JD sport to provide me with any form of conclusion or compensation or resolution to such a serious complaint,

The incident that happened was so bad that It could have ended up in violence and with the policer being called because of how badly and abusively the store manager approached me and spoke to me.

And yet JD sport as a company have done absolutely NOTHING,
They have spent 6 weeks telling me via email that an area manager will be addressing the situation with the employee in question, and yet after 6 weeks they have not had to common decency to offer me anything for what happened to me, when i was spending my hard earned money in the store.

Absolutely Shocking, and disgusting,