JD Sports Reviews 

Horrible place to buy online, Bought the Book 1 rattlesnake was sent a display shoe that was dirty called customer service got a replacement pair sent out. Replacement pair i received exact same issue called customer service again same situation got another pair sent out. 3rd pair i just got same issue Horrible absolutely Horrible. Not to mention me having to drive 40mins out of my way 3 separate times to return all 3 pairs JD should be ashamed

I placed an order with JD sports for trainers, I was told delivery would be by the 8th April and to collect in store, however nothing has arrived. Went to the store to find out what is happening and discovered the trainers were available as a store item however because I had ordered them online I would have to wait for them to arrive even though they were available at the store, terrible customer service and the staff at the Romford store extremely unhelpful and surly, no wonder they get such bad reviews

Had the worsed experience ordered from jd waited all week for my parcel the day it was ment to belivered i was sat on front waiting no parcel arrived then i go failed delivery note from evri when my parcel never even came onto street and was sent back im sick of this everytime u order of the sale in jd this happens and i just get me money back 2 weeks later never get my items and been on the phone to jd dont help they just offer u 10 percent offer are they joking

I ordered a pair of shoes two weeks ago with next day delivery. Received the wrong shoes which were stained and in a battered box. Returned immediately (and had to pay for the privilege!) and filled out a customer service form (requesting the correct trainers and a refund on the return and next day delivery costs) still have not received a thing and have subsequently lost money. There are no email addresses which means I have to phone and take time out of my own day to fix a problem that should not have occurred in the first place. I will never use JD again.

Got help of a lovely member of staff in Belfast castle place by James his customer service was outstanding helping me with everything

I’d mark lower if I could, doesn’t deserve a 1 star. Tried to exchange a pair of trainers with tags on and an in date receipt but was told “no return without the box”. The items I wanted to exchange for were display items and of the same value and I even said they could keep the box but wouldn’t entertain it. Absolutely disgusting that I couldn’t exchange even with a valid receipt and tags on and unworn. I will never shop here again!

Selling me fake clothes. Put them in washer once then all of the letters started peeling

Great experience in store. Found unique products i cant see anywhere else.

I've also ordered online without any issue. They're the biggest sports store in the world!

Purchased online took back to store & thoughg the process would go well ot didnt. I have had to call customer service 3-4 times regarding my refund and they all tell me something different. Each one keeps telling me 3-5 more business days.

I wish I could give them 0 star! I realised I’d made a mistake on my order and phoned them within 5 minutes of order (they state if you cancel within an hour of placing order you can still cancel). I was told it had been cancelled but then next day I got a letter to say it wasn’t. Very poor service!! Poor communication and will not be using again!!

I want to write a review about the retailer jd sports that sent sneakers of terrible quality and also fake, in the evening I bought sneakers for my sister's birthday, they arrived only after 4 days, and when the parcel arrived, the box was in a TERRIBLE condition, and I naturally took the box with the expectation of it as a gift, the quality of the sneakers themselves was even worse than the box itself, it was visible to the naked eye that it was a FAKE and even a display sample, on one sneaker a thread was sticking out, and on the second on the tongue there was the cheapest foam rubber, which was yellow on one sneaker and white on the other, there was also a terrible quality of leather on one of the sneakers, this is not the first time this has happened, thanks jd sports for ruining my mood and my sister.

I ordered a pair of shoes, 5 days later without hearing anything from them, so i sent them an email asking about it, they said that they had to reorder the shoes, 2 hours later and i get an email saying the had to cancel my order

For over 20 years I have been a loyal customer to jd sports and never had any problems as a walk in customer. After using jd online click and collect *SCAM * I will never use again. Or any of its affiliated company’s from my experience.

I ordered my kids Xmas presents online as they do same day collection on the 23rd then waited till 24th to collect them as it’s a SAME DAY COLLECT PRE 2pm note I could of gone instore and bought the items but though be quicker and easy for both me and the company to do this way. I also search to collect from the Oldham town centre store as they had the stock supposedly in stock.

I arrived at 4 o’clock to collect my kids Xmas presents and was fronted with arrogant staff not helping what so ever. One even said ‘ WE SOLD THEM as we have been so busy ‘ I THIS A JOKE YOU SOLD MY KIDS XMAS PRESENTS.
Angry I asked for refund or gift card or anything exchanged I. Store now so my kids can have present to open on Xmas day.

THEY IS NOTHING WE CAN DO WE HAVE SOLD THEM AND DONT HAVE ANY MORE INSTOCK (but they have a full store of clothing didn’t understand)

This is not on not only they sold my order which is not there property after I have bought them ( handling stolen goods Handling stolen goods is an offence under section 22 of the Theft Act 1968 (TA 1968) that is Triable either way. The offence is committed while the defendant is acting otherwise than in the course of stealing)

So after this I have been to collect day after (3 days from date of order) still nothing.

My kids had nothing on Xmas day as a result of this poor customer service and demand some kind of explanation and compensation for this issue and official apology or will be going to social media platforms we’re my business has huge following and show how bad I have been treated from your company

Will look forward to a repose
Date of experience: 22 December 2024

JDSPORTS high street wembley central.
I went there with my daughter to buy some things. I had 3 pair off trainers in my hands that I liked and wanted my size. I called to the blond head boy on the shop floor. This person looked at me and egnored me. He continued serving other customers right infront of me.This person is very rude and lacks customer service. His behaviour was disgusting I was waiting for 20 minutes until I gave up.I decided to buy some clothes the girl who served me on the till was very rude and didn't greet me in a friendly manner. This person was talking nasty things about me behind my back to other staff the whole time I was in the changing room. This person lacks in confidence and has no customer service qualities. I left this store very upset and offended! I will never be returning here these people are NOT NICE! I spent money here never again.....

JD Sports are useless I ordered 3 sweatshirts on the 20/11/24 three weeks later still not received anything, rang JD CC to be told the items had been lost , so they had to reorder them and that I would receive the reorder in 3-5 working days, 4 days later I received part of my order .
I waited for the the other items to arrive, they never turned up once again I had to ring JD CC only to be told that her colleague had not reordered them and they was not allowed to do another reorder, which is totally pathetic instead I had to have a refund after ordering and waiting for nearly a month for them to arrive ,which was Christmas Presents for my children ,what a disappointment, this company really is!!
I asked to speak with a manger which apparently does not exist they could only apologise with a £10 goodwill voucher, until I declined the offer and asked for £20 for all my inconvenience and the let down of this company !I won’t be ordering anything online ever again that’s for sure!

I am so happy with JD Sneakers store. I was able to buy my kids they Jordan 11 on Fulton and northern in Brooklyn
With no problem at all I even made a video about them sneakers

I was given a JD Sports gift card for Christmas so that I could purchase myself some new running shoes.

I can't use the gift card on any of the shoes I want because they come from a different warehouse, apparently.

I'm better off just selling the gift card now.

What a complete con.

Last year I ordered my grandson a football,it came well presented blown up in a box,I ordered him him one for christmas this year if came in a plastic bag and not blown up,it's a gift for God sake so the least you could do is send box 😬

Fuming I got a parcel delivered it was left with my rubbish which I told evri not to do contacted evri they said it wasn't left in a safe place and tell JD to put in a claims form done that but JD have said it was delivered no one reads properly it was left on black bin bags ready for the rubbish man I sent in proof but they don't care I've had to chase them from the 28th of November will never buy again

First and last time I use jd global. Ordered 4 items and was told everything had been dispatched. I later find out from my bank that 3 of the 4 items had been cancelled (without any notice given).

My main grievance is that I was never updated of what was happening which would have given me the chance to cancel the whole order. Now the single item that I will hopefully receive is not worth sending back due to international shipping as it costs under 30 pounds.