Glow Green Reviews 

I ordered air conditioning with this company on the basis that the solar system they fitted for me was excellent. What a huge mistake. I paid a 50% deposit on 4 August 2026. It is now 15 September and I still have no air conditioning. The units I ordered arrived on a transit van with a sole driver. One of the boxes was 80kg. The driver had no means of removing the box from the van without help. My husband who is almost 70 years old had to struggle to unload this box with the driver and bring it to our garage. If we had refused delivery there was a charge for them to return. We have had several installation dates and all had been missed apart from yesterday when an “engineer” arrived after a six hour drive to fit the system for us. His first unit was in the sitting room and he drilled straight through our electrical cable for sockets that were below where he was putting the unit. The nightmare continues. It’s how a company deal with a disaster and the recovery that marks them out as a quality operator. This is yet to be discovered…..

UPDATE: I have heard back from Glow Green and Ian is helping resolve this issue for us. He is being compassionate and understanding of the situation and we are now moving forward positively. Thank you Ian

Our solar system has been marvellous all summer and we have hardly used any energy from the grid. We have kept our electric car topped up to 80% too!

Today I had my boiler serviced, engineer arrived when he said he would, was very polite and help

Very polite man

Douglas was very polite and helpful

The engineer was lovely, very respectful and very efficient, very professional very pleased how today went, thanks.

VERY NICE POLITE AND HAPPY ENGINEER.
DOUGLAS DID A GOOD JOB NICE AND CLEAN FINISH
ANN FROM GLOW GREEN AFTER CARE DID A FOLLOW UP CALL.SHE ALSO WAS A NICE HAPPY PERSON. THANK YOU FOR THE CARE YOU BOTH GAVE TODAY.

Great service from the Glowgreen engineer, very polite & friendly, explained everything to us.

Glow green were very quick to respond when I contacted them last Wednesday re replacing my defunct boiler (which was direct from VAILLANT but had not been properly serviced for five years by the Vaillant team under my insurance ) They asked for photos of my boiler ,flues etc etc --then quoted an excellent price for the boiler and installation --the installation was due today but after a hiccough with the engineer they sent a marvellous small team of two Sajjad and another engineer who came all the way from Coventry on a Sunday !!They were polite ,efficient and very very tidy leaving every thing immaculate.I really cannot fault them --I have a 5 year warranty and am now signing up for the life time insurance --- Best of all I was given an actual time --not just am -pm five hour slots !! which do not help a working day for anyone.

Dean and his colleague Jack were friendly efficient and communicative and did a great job. They left my place really tidy and took great care to explain everything. The installalation itself is really neat too.

Mike was great did a great job at my house today. Thanks

My experience with Glow Green has been appalling. I had a solar system installed and this is the 2nd time I have tried to make a complaint.

I am still waiting for the DNO application so that I can set up the export account for the solar system which was finally installed on 21st July. I was assured that the relevant paperwork was sent on 31st July 2026. I was told this by the complaints team following numerous issues with the installation. I was told it should take 5-10 working days but SSE had a bit of a backlog.

There is one rather significant problem: On 24th August 2026 SSE confirmed to me that they had no application matching my details.

I contacted Glow Green by phone to enquire where the application was and I was told they were still waiting for the information to be sent back. I was also hung up on twice.

I asked for the paperwork to be sent to me. I had one form dated 26th August from the complaints team - which would explain why SSE had no application. The same form from onboarding was dated 31st July.

Rather than provide a clear explanation for these contradictory statements, Glow Green are now ignoring me, despite my expressly stating that I want to make another complaint.

I have recently been informed by SSE that they do now have the application, it is still in the queue to be processed.

This should be incredibly simple : When was the application actually submitted, and why was I repeatedly given information that appears to be incorrect?

Mistakes happen, but what destroys trust is giving a customer conflicting accounts and then apparently going silent when they challenge them.

In the meantime I have still not been able to set up an export account and according to the Solar App I've should have earned £285 to date.

Please save yourself a lot of trouble and stress and go with another company.

Friendly and efficient engineer. Called ahead as promised, worked cleanly and efficiently. Found a small issue with boiler that we were not aware of and sorted during the visit. We bought the boiler from Glowgreen and follow up service is excellent.

I have never dealt with such an unprofessional company ever. I have been waiting to have aircon fitted 2 months. Firstly they told me I needed scaffolding and a hoist for another £1000 on top of the £2500 to get the unit onto the extension roof. I done it myself no scaffolding or ladder needed I am 73 and 5ft 2 and got it through the bedroom window!! It was ready for them to come the next day the 10th Sept and they didn't arrive it's still sitting there now. I have phoned them numerous times spoken to different people every time I have phoned, always someone will phone me back and they never have. This morning they have sent a return note, to return the equipment. I am appalled by the service and still no one has returned any of my calls. I paid the deposit on the 15th July which was half the cost. I would not recommend them.

Do not use this company. Had solar installed at the cost of £11k after a year the invertor broke. The invertor provider sent a new invertor to be installed but glow green have still not carried out the installation. I have been without solar panels for 2 months now. £11k down the drain.

Excellent experience dealing with Glow Green from initial quote through to booking and installation.
Price was considerably lower than eon and octopus for the same spec installation.
Customer service was faultless at all times with phone calls and emails keeping me up to date with proceedings.
Slight hiccup with the scaffolders but that was dealt with professionally and really can't complain about anything.
I would highly recommend Glow Green if you're looking to have solar panels installed.

Really good service, no issues and really helpful.

Person who cane to service boiler was professional and curtious. Everything working OK so far.

Very satisfied with service
Well on time
Engineer was very good, qualified and experienced
Happy for that

Glow green Gas engineer Dave was on time and called us a day before to confirm the time he will come to do the service. Apart from doing the normal boiler service he put an additional support bracket and screws for the boiler flue.

4 installation dates job still not completed. Electricians not turning up because of flat tyre the night before. Turn up without cable. One panel missing from delivery. Job not installed as agreed. Very poor company no one person in charge and don’t let you speak with senior management to resolve issues because they are not interested. Job still not completed , 21 broken roof tiles left three weeks after initial agreed installation date. So many issues and no one prepared to resolve. My advice avoid this company my next step will be getting another contractor in to inspect and finish the job.