Took my son Ethan to Go Ape at Alexandra Palace and he had a blast! We did the Aerial Challenge, which was a 2-hr experience. Great fun for a birthday treat and a really enjoyable active adventure. Ha... See more
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Review summary
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Reviews shaping this summary
We had an amazing time and the whole family did different levels of the Go Ape adventures. Would highly recommend, staff were really friendly and helpful. We went in this last Sunday 17th of August an... See more
Company replied
We had Patrick yesterday as our Go Ape instructor and he was excellent! Honestly, he is such a nice friendly guy and his smile put us at ease. He was so kind and helpful and his instructions were supe... See more
Company replied
This was the second time that some of us had done the challenge at Thetford Forest and it was better than the first time. We purchased it with vouchers for a group of 4 and when one of our group did n... See more
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Company details
- Recreation centre
- Adventure Sports
- Adventure Sports Centre
- Event management company
- Outdoor Activity Organiser
- Tourist attraction
Written by the company
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Contact info
Banana HQ, Unit 5 Fornham Business Court, The Drift, IP31 1SL, Bury St Edmunds, United Kingdom
- 01603 895500
- questions@goape.co.uk
- www.goape.co.uk
3.8
Great
49k reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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SEN friendly day out
We had a great time today on the adventure course. Our son has autism and the staff were all really good with him and took time to explain things that they were doing with him. We did the first loop no problem but then he panicked and got stuck on the first part of the second loop ( I had my own fair share of wobbles and panics going round but it was great). Kingsley climbed up and helped him the rest of the way around, he was really helpful and understanding and our son had a great time and felt a lot more confident with Kingsleys help.
Although quite pricey for a family of 4, we was lucky to have vouchers for Christmas that we used. But we would definitely go back again and highly recommend it.
16 April 2023
Unprompted review
Reply from Go Ape
Thanks for joining us in the High Lodge trees and for taking the time to share your experience of Treetop Adventure. Your son should feel a real sense of accomplishment. What a terrific achievement. Kingsley will be delighted to hear that this helped his confidence and that you would all return. A warm welcome to the Go Ape Thetford Tribe.
We recently visited Go Ape Alice Holt…
We recently visited Go Ape Alice Holt and had an amazing time! The staff were fantastic - nothing was too much trouble for them and they were all so friendly and helpful. The staff atmosphere was very positive and welcoming. I will definitely recommend Go Ape Alice Holt to anyone looking for a fun day out.
15 April 2023
Unprompted review
Reply from Go Ape
Thanks for joining us in the Alice Holt trees and for taking the time to share your experience. We're thrilled to hear you had an amazing day out and our team looked after you. We appreciate both the review and the recommendation. Hopefully see you for another adventure soon. A warm welcome to our Tribe.
Applause for Temple Newsam staff at Go Ape
Went to Temple Newsam 'go ape' on 09/04/2023, initially booked for the treetop challenge, when my son was over-whelmed for the initial experience, staff assisted in him combating his fears and later allowed him to switch to a more age appropriate course.
Again, during the experience, my son froze on two more occasions for the helpful staff to again come to his aid.
All the staff need a huge 'pat' on the back for their professionalism and care towards my son.
I'm sorry I cannot recall each member of staff names that dealt with my son specifically, however, from afar, I did see others assisting other youngsters and adults alike, causing them to face their own separate challenge.
Thank you very much for the experience, I will certainly recommend the activity to others as well as book again.
9 April 2023
Unprompted review
Reply from Go Ape
Thanks for hanging out with us at Temple Newsam Kevin and for taking the time to share your experience. Your son should feel incredibly proud of himself. What an achievement and a terrific accomplishment. Facing a fear like heights is no mean feat - he absolutely smashed it and our team will be delighted to hear this. Hopefully see you both again soon. A warm welcome to the Go Ape Tribe.
Challenging and fun
Challenging and fun. Good instructor. Balance between freedom, trust and supervision is perfect. We all had a great day
8 April 2023
Unprompted review
Reply from Go Ape
Thanks for hanging out with us at Trent Park Jo and for taking the time to drop us such a positive review. We're stoked to hear you had a great day out and our team looked after you. Hopefully see you again soon for another adventure. A warm welcome to the Go Ape Cockfosters Tribe.
Amazing experience zip trekking
Excellent Instructors. All of the staff were welcoming and friendly when we arrived. Annie and Tom were fantastic throughout and made it a fun experience zip trekking. Will definitely be back
Go ape zip trekking @Grizedale
7 April 2023
Unprompted review
Reply from Go Ape
Thanks for joining us in Grizedale Forest Michele and for taking the time to share your experience. We're stoked to hear you had fun on our Zip Trekking Adventure and both Annie and Tom looked after you. They'll be delighted. Hopefully see you again soon. A warm welcome to our Tribe.
What a great day!
To all the brilliant team at Go Ape Temple Newsam- thank you very much for a wonderful day!
You were all so helpful and accommodating with the late arrival of one member of the party.
The new (ish) Forest Shelter is a super addition to your site.
Thank you!
2 April 2023
Unprompted review
Reply from Go Ape
Thrilled to hear you had a great day out and our team at Temple Newsam looked after you. Thanks for joining us in the trees and for taking the time to share your experience. We're stoked to hear you like our new[is] Forest Shelter too. Hopefully see you again very soon. A warm welcome to our West Yorkshire Tribe.
A good introduction to Segway.
We completed the Segway activity. Very good team. Equipment was well serviced and maintained. I felt safe and a good level for first time experience. We had to delay out start time due to traffic and the call centre were very helpful and booked us into the next slot straight away. I only with the price was a little less as to take a family of 4 for one hour is pricy.
31 March 2023
Unprompted review
Reply from Go Ape
Thanks for joining us at High Lodge Joe and for taking the time to share your feedback and experience. We're delighted to hear you had a great time onboard our all-terrain Forest Segways and our team were able to book you on a later slot. Hopefully see you all for another adventure very soon. A warm welcome to the Go Ape Thetford Tribe.
Been many times (probably 6 times with…
Been many times (probably 6 times with friends and family) and it’s always great but recently I am getting emails with special offer code but when you go to book it it says it’s expired.
The latest one, received 22.15 on the 30th March, went to book and its expired. Small print says valid before 30th March.
Really? You send an email at after 10 at night for a special offer that expires that same night?! This is the second time it has happened.
Is this some sort of a joke or your marketing people hasn’t got the use of a calendar.
I wanted to book again for a bunch of friends but I am close to being put off by this careless marketing.
22 October 2022
Unprompted review
Reply from Go Ape
Thanks for taking the time to get in touch Rumman and for sharing your honest feedback. As you rightly note the FAMILY15 offer in that particular email, sent on 30th March, expired at 23:59. The window you had to book was less than two hours - which we understand doesn't give you a huge amount of time. The same offer however had been included in an email distributed on 21st March. Being completely transparent the provider we use takes into account the optimum time as to when a customer is likely to open an email. It means our emails have a higher open rate and click through rate if they land at a time suited to the recipient. We'll certainly take this onboard going forward as our intention isn't to annoy or frustrate. Thanks again and we hope to see you for another adventure sometime soon.
Had the best experience at the Sherwood…
Had the best experience at the Sherwood forest go ape, it is great for all ages my children loved it so much we gave rebooked for the summer holidays, Highly recommend.
15 February 2023
Unprompted review
Reply from Go Ape
Stoked to hear you had the best experience Charlene and your kids loved their tree time. Thanks for taking the time to leave us such a positive review and for the recommendation. Looking forward to seeing you all again in the summer holidays.
Amazing employee!!!
Lovely site with plenty to do. Visited 21.2.23 for treetop challenge plus. My kids age 13 and 10 loved the treetop challenge. 3 trees in to the challenge plus my autistic daughter was frozen scared stiff at the top of a tree. The team were amazing, particularly the lady who went up to rescue her ( think her name was Yvonne but may be mistaken). She was kind, extremely patient and supportive, and coaxed my frightened daughter down. She never made her feel embarrassed, even pointing out how brave she had been and what a great job she had done. So grateful to her, she was amazing, Thank you.
21 February 2023
Unprompted review
Reply from Go Ape
Thanks for hanging out with us at Cannock Chase Nicola and for taking the time to share your experience. We're thrilled to hear your kids loved their time in the trees and that our team looked after you all. Your daughter should feel a great sense of achievement. She was incredibly brave. Hopefully see you all for another adventure very soon.
Good place but £14 for parking is an…
Good place but £14 for parking is an insult, particularly in this economic climate.
14 February 2023
Unprompted review
Reply from Go Ape
Thanks for joining us in Bedgebury Pinetum Gary and for taking the time to leave your feedback. We hope you had a terrific day out in the trees. The site entrance fee that's applied to each vehicle by Forestry England [the landowner] is to pay for services and facilities that aren't supplied by businesses such as us. This fee goes towards maintaining the forest for us all, ensuring the park is clean and tidy with well kept toilets, forest walks, play areas and biking trails. It also provides ranger cover to assist with first aid/lost children and anything else visitors need help with.
Go ape was 10/10 but the car park was…
Go ape was 10/10 but the car park was £12 for 3 hours and took 2 cars = £24 for 3 hours parking + £70 in cafe + £140 on go ape and still had the pay £24 car park? I asked the lady if this was correct and she was very rude and ignored me….
12 February 2023
Unprompted review
Reply from Go Ape
Thanks for joining us in Thetford Forest Alice and for taking the time to share your day out. We're thrilled to hear you had a 10/10 experience with us. The site entrance fee that's applied to each vehicle by Forestry England [the landowner] is to pay for services and facilities that aren't supplied by businesses such as us. This fee goes towards maintaining the forest for us all, ensuring the park is clean and tidy with well kept toilets, forest walks, play areas and biking trails. It also provides ranger cover to assist with first aid/lost children and anything else visitors need help with.
Sean (think thats his name) who was…
Sean (think thats his name) who was getting groups harnessed up went above and beyond for our friends 40th really made it a memorable visit :-)
22 January 2023
Unprompted review
Reply from Go Ape
Thanks for celebrating with us in Swinley Forest Paula and for taking the time to leave us a 5* review. We really appreciate it and are delighted to hear your friends 40th was a memorable one. Sean will be stoked. A warm welcome to the Go Ape Bracknell Tribe.
Went to Go Ape Rivington today with my…
Went to Go Ape Rivington today with my 2 children (10 & 12). Staff were super friendly and really on the ball. Had great fun and a helping hand with the Tarzan cargo net. Loved every minute. Would definitely recommend and will definitely be going back; perhaps in the summer.
7 January 2023
Unprompted review
Reply from Go Ape
Thanks for hanging out with us at Go Ape Rivington Hilary and for taking the time to share your experience. We're thrilled to hear our team looked after you all and that you loved every minute. We appreciate both the review and the recommendation. Hopefully see you for another day out in the trees very soon. A warm welcome to our Tribe.
Excellent staff who cared for my son when he was frightened of the height and couldn’t get down
We visited Thetford forest go ape for the sundown session. My little boy became stuck and couldn’t move because he was frightened. Rowan climbed up and personally took him through the course and got him to the zip wire. Charlotte let him have 3 goes on the zip wire as this was the only obstacle he could do without being scared!! They were all amazing!! Thank you 😊
24 October 2022
Unprompted review
Reply from Go Ape
Thanks for joining us in the trees Hannah and for taking the time to share your Sundown experience. We're delighted to hear our team looked after your son and he was able to complete our high ropes activity. He should feel incredibly proud of himself. What an achievement.
A warm welcome to the Go Ape Thetford Tribe.
Really enjoyed GO Ape but £14 for car…
Really enjoyed GO Ape but £14 for car parking for a few hours- disgusting! Should arrange discount for using and ensure it’s posted at top of booking page in bold to make people aware!
26 October 2022
Unprompted review
Reply from Go Ape
Thanks for hanging out with us Sheree and for taking the time to share your experience. We're delighted to hear that you really enjoyed your Go Ape experience. The site entrance fee that's applied to each vehicle by Forestry England [the landowner] is to pay for services and facilities that aren't supplied by businesses such as us. This fee goes towards maintaining the forest for us all, ensuring the park is clean and tidy with well kept toilets, forest walks, play areas and biking trails. It also provides ranger cover to assist with first aid/lost children and anything else visitors need help with. We try to be as transparent as possible about this and include on our website as well as the booking confirmation.
Fantastic morning at Go Ape, Temple Newsam
Had a fantastic morning at Go Ape, Temple Newsam, with my 10 year old. This was our first visit to Go Ape and we opted for the Treetop Adventure + course. The course had just the right level of challenge for us and it was great that we were able to complete the levels at our own pace. All the staff we encountered during our visit were friendly and extremely helpful. A big shout out to both Oscar and Saul who came to our rescue when we got into a couple of sticky spots - both were quick to react and gave tips to ensure that we had the confidence to complete the rest of the course. Thanks guys!
22 October 2022
Unprompted review
Reply from Go Ape
Thank you for joining us in the Temple Newsam trees SL and for taking the time to share your experience. We're thrilled to hear you had a fantastic morning with your 10 year old up on Treetop Adventure Plus. We really do appreciate it and are delighted to hear both Oscar and Saul looked after you. Hopefully see you for another adventure very soon.
A warm welcome to our Tribe.
We went to the first of Go Ape Sundown session of 2022 Thetford
We went to the first of Sundown sessions this year I wasn't sure what to expect my kids have done indoor climbing before but I wanted to do something different. on arrival staff very helpful seamed genuinely happy to be there. we started just before the sun went down so the kids could see what was ahead of them as it got darker the woods are lite up in different colours it looks great. I had nothing to worry about the kids loved it best thing we have done in a long time great job go ape I can't recommend it enough
22 October 2022
Unprompted review
Reply from Go Ape
Stoked to hear your kids loved their time in the trees and enjoyed our Sundown Series at Go Ape Thetford. Thanks for hanging out with us and for taking the time to review and recommend. We really appreciate it and are delighted to hear our team looked after you all.
A warm welcome to our Tribe.
Waste of time
Booked a treetop adventure+ for my 10 year old son, had to wait half an hour for safety briefing, after was stuck behind slower ones on the trees just waiting. Staff was arrogant and ignorant, when asked he talked to other people leaving my son just waiting (he let other kids go, but ignored my son, when came to let my son to go on the line, specifically waited for other people to come, and asked them if they wanted to go in front of my son, but they didn't). Disgusting. There were 3 different lines available, managed just 2 in the time given (1 hour), just because of being stuck behind slow people and because of ignorant staff. Been here many times, last time my son did all three lines twice. Don't blame little kids for being slow this time, but last time there was no ignorant and cocky staff with no customer service skills.
25 September 2022
Unprompted review
Reply from Go Ape
Thanks for joining us in the trees Ernie and for taking the time to share your experience.
Our team are the heartbeat to what makes Go Ape great. We expect our instructors to be friendly and courteous at all times, whilst appreciating and assisting the needs of each customer. Complaints of this nature are incredibly rare so we're disappointed to hear that you felt this way.
We'd love to follow this up further to see where we went wrong. If you could send us an email to questions@goape.co.uk along with your booking reference we'd be incredibly grateful.
Had a brilliant time at go ape at Moors…
Had a brilliant time at go ape at Moors Valley in Dorset on the Segway Experience .
Zoe was a love!y and good instructor any my friends and I had a fab time riding through the forest
15 September 2022
Unprompted review
Reply from Go Ape
Thrilled to hear you had a brilliant time on our all-terrain Forest Segways Stephen. Thanks for joining us in Moors Valley Country Park and for taking the time to share your experience. Zoe will be stoked.
A warm welcome to our Tribe.
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