Goddard Veterinary Group Reviews 

We have been extremely happy with the care shown to our beloved 15 year old Labrador. Sunil is very knowledgeable and always proactive in keeping our dog healthy and happy! The reception team are consistently friendly and helpful. They will do everything possible to organise what’s needed. We are very grateful to all the team and Rosie is looking forward to her next visit!

This was my first time visiting the vets with my new pet and I was really anxious and nervous and worried for my pet but the staff really reassured me and the care they gave my little kitten meant so much. I got recommended by a family member about how good their service is but to experience it is so much better!

Amy had her nails clipped today, all nursing staff were nice and friendly and made a fuss of Amy putting her at her ease, at Grove road.

Lovely practice. Professional staff. Excellent service. Our puppy was well looked after. Happy puppy👍

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Literally in a blink of an eye! Also the receptionist was very helpful with some formalities I needed help with for the insurance claim for our other visit.

Lovely staff. Never kept waiting. Always friendly and kind. Been going here for my cat for 14+ years and would not move. Highly recommend.

We have 2 new kittens and needed to get them registered. We saw the positive reviews on google and made an appointment. We were very impressed with the level of service. All of the staff were super friendly and our vet was amazing. He spent time with us giving us really valuable advice and thoroughly checking over our kittens over. I would highly recommend this practice.

Lovely vets practice, had a fantastic experience recently taking my Luna for her health check & vaccinations. Vet was so kind & positive whilst being very thorough and efficient with the treatment.

When I first went to this branch it was well..grotty but there was no choice as vets have become overwhelmed with new customers. A small practice with an ever changing series of staff where the service got progressively worse over time.

When staff keep leaving and you meet a different person every time it shows there is a reason the staff are leaving.

Clinicians made several mistakes and I had to correct them and all of them were very inexperienced staff. The reception, if it can even be called that, is much worse as the staff has degraded in quality over the years leading to lack of empathy or compassion.

Several times they tried to upsell on unnecessary procedures unaware that the customer may have friends who are vets themselves and advised me accordingly.

The charges for normal services are overpriced. The staff are abysmal. There was a Competition and Markets Authority investigation in the merger of this company stating that it would likely lead to poorer services and that is precisely what has happened.

I'm sure they aren't aware of the number of customers who have left their branch as multiple people warned me about them but I thought I would give them a chance. Don't use them, read the other reviews. Also trust your pet. When your pet suddenly acts scared of the staff, there's something wrong. Trust your pet. There are much better vets out there, just go and look for them.

Had a great experience with all the staff. Helpful friendly and very reassuring. They looked after my cat really well. Couldn’t ask for more. Thank you

Seen on time.

Sophie is an amazing vet, very people and animal friendly with a lovely warm, caring manner.

Batman the fattie rattie loved the attention from everyone.

Thank you !

An outstanding experience
The out of hours emergency vet was professional and compassionate and quickly and effectively sorted out my dog who had been choking on an obstruction in her throat. What an exceptional service this surgery provides 24/7 365 I greatly value having this surgery so close to home.

We’ve been using Goddards for over 30 years, whoever has worked there have always been kind, friendly and helpful. Our dogs are always happy to go to the the vets and get excited when we pull up in the car

Booked appt weeks in advance. They cancelled appt on the day due to sickness but offered me an emergency appt instead 15 mins before my original appt costing £120!! Absolute p1sstake. Had to rearrange the date.
In fairness to the vet I did finally see, she was great.
But the moneymaking model Goddards now operate under should be investigated, it is not fit for purpose .

Never had an issue with veterinarian, staff or treatment - always very caring and friendly and we have always managed to get an appointment when needed. Yesterday I took my dog in as I was concerned he may have a grass seed up his nostril, and thankfully nothing was found BUT a 10 minute consultation cost £59 - with our 10% (monthly plan) discount already applied! I feel this is too expensive and would possibly make people think twice before seeking advice

Very helpful. Kind and gentle with our dog.cant complain about the service we get

I took my dog Robbie to Goddard Highbury yesterday as he has an infection in his foot. The vet and vet nurse were amazing with my dog. The vet fully investigated his foot and prescribed him antibiotics.

Thank you for being so caring towards Robbie and explaining things in detail to us.

My dogs and bunny love all the stuff
They have attention and care towards each one of my pets
My animals love to go to the vet

Been going there 6 years, ever since we got Teddy. Always excellent service.