Goddard Veterinary Group Reviews 

936
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, caring, and having a professional, compassionate approach to their duties, making every visit reassuring. People appreciate how the team listens attentively, explains complex treatments clearly, and offers dedicated care to their pets. However, some customers also mentioned concerns about the pricing structure, finding that veterinary costs and medication expenses are quite high. A few other people also felt that quoted prices can change upon arrival or that certain procedures, like prescription printing, involve unexpectedly high fees.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their warm, welcoming, and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting professional, kind, and caring staff who... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that charges for normal... See more

Customer service

People report positive experiences with customer_service, noting that the team is consistently caring,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about medications and pricing. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience for our cat’s annual check up. Like most cats, ours becomes anxious going to/being at the vets, but Ralph (the vet who conducted the session) was wonderful with him. Had... See more

Company replied

Rated 5 out of 5 stars

It's always a great experience with our Italian vet at Acton branch. As usual we were served really quickly and swiftly, my beloved kittie got her yearly vaccinations and dewormer and off we went! Lit... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied

Rated 5 out of 5 stars

Seen at appointment time and very friendly reception. Lady vet very friendly and we were not rushed, given helpfull advice where required. Would recommend this vets as they have always treated all our... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency veterinarian service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(936)

518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent vet practice.

I have been using Goddards at Ham for several years now. The staff are fantastic, and the practice feels like a family run vet as there is no constant changeover of staff that you might get in other practices. They are super friendly, helpful and knowledgeable.
I recently adopted another cat and immediately registered him with this practice. Despite the protest of getting him to the vets, when we got there he got fussed over and loved it so much he didn’t want to leave! Says it all.

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Rebecca - we're very proud of our family-feel practice and long-standing staff and are delighted that we've been able to converted your cat into a vets-lover!

Rated 5 out of 5 stars

Really nice practice

Really nice practice. So transparent with charging. Mine was an emergency appt for my dog and the girls were so patient with Cleo. The vet was lovely. The cost was no where near as harsh as their local competitors. I didn’t feel robbed when I left. Defo go back.

15 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very pleased to hear that Joanne, thanks very much as we look forward to seeing you both again next time.

Rated 5 out of 5 stars

This is the best Vet we’ve ever had

This is the best Vet we’ve ever had, the whole team at Goddards,Broad Street, Dagenham, were friendly, helpful and supportive, we couldn’t have asked for better.
Thank you again

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to hear and the Dagenham team will be delighted with your words and recommendation - thanks very much!

Rated 5 out of 5 stars

Caring and efficient

Have been with this vet for years and always had kind, efficient and good treatment gor my dogs

23 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

That's great to hear Janet, especially from a long-term client, thank you very much

Rated 5 out of 5 stars

Great

Great , organised , look after your pet and explain all very well.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Excellent! Thanks for taking the time to share your thoughts

Rated 5 out of 5 stars

All the staff

The people on reception, the nurses & the vets are all so very friendly & helpful, I visit them on a regular basis with my cat & I always feel confident she will be well treated

23 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

Very pleased to hear that Debbie, thanks very much

Rated 4 out of 5 stars

Very helpful advice and full…

Very helpful advice and full explanation of the conditions my aging cat is experiencing. Kindness and friendliness to both animals and humans shown from all staff from reception on arrival to knowledgeable veterinary.

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear, thank you for your review

Rated 5 out of 5 stars

Knowledgeable and caring Vet

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully explain things and listens to you. Always giving a detailed run down of the treatment plan. I totally recommend this particular vet.

15 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's excellent to hear, thank you and we're very glad to have received your 5 * recommendation. Thank you again.

Rated 5 out of 5 stars

Seen very promptly

Seen very promptly, vet was knowledgeable and helpful. Very kind and caring to my dog.
All staff were lovely.
Highly recommend

22 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thanks for your recommendation Susan - it is very much appreciated!

Rated 5 out of 5 stars

Very impressed with the staff.

I’ve been going to this practice for a long time. They have over the years treated my dogs and cats with great sensitivity. The reception staff are so friendly and helpful. Andrea the Italian vet always very practical and never tries to oversell me treatments.

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We're delighted to have you as a long-term client and the team will be very happy to read your review - thank you very much for your words

Rated 4 out of 5 stars

Friendly vet practice

The vet was very personable and friendly.
The reception staff are always lovely and it feels like staff love their jobs.

20 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Trish

Rated 5 out of 5 stars

I appreciate they have given me an…

I appreciate they have given me an appointment at short notice. The doctor advised beyond the scope of the visit and was helpful.

20 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your 5 star review - we really appreciate it

Rated 5 out of 5 stars

Merton Park

Merton Park
Every time I see this vet, the male vet (Sorry forgot his name) he is always reassuring and very helpful. I’m confident taking my cats there, equally the receptionist is always helpful.

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We have a couple of practices in the Merton area at Raynes Park and at Dundonald Road, so you may be referring to Richard at our Dundonald Road branch? Either way, thank you for leaving us your review and we are delighted to have been of service!

Rated 5 out of 5 stars

Walthamstow Goddards

Walthamstow Goddards, always make me and my cats feel welcome, they put my cats first and their needs. They are professional, kind compassionate and answer all questions
They were exceptional when my last cat died, so supportive to me
I certainly recommend them to anyone who needs a vet

19 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

We really value your recommendation and comments - thanks very much for taking the time to leave us your thoughts and comments

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