Goddard Veterinary Group Reviews 

931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, noting they are friendly, helpful, and genuinely caring towards both the pets and their owners, fostering a relaxed environment during visits. Reviewers appreciate the professional and knowledgeable care, often finding that the veterinary team takes time to explain treatment options thoroughly and patiently. However, some customers mentioned concerns regarding operational practices, such as long waiting times or staff being understaffed, which can lead to patient stress. Conversely, a small portion of people felt that the cost of services and medications was very high, with instances where quoted prices changed at the time of payment.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally caring during every visit. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Price

Users describe ambiguous interactions with price, noting that normal services and consultations feel... See more

Customer service

People report positive experiences with customer service, consistently praising the caring, friendly, and... See more

Product

Customers had ambiguous experiences with products and prescriptions, with opinions varying widely on pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the emergency service in the early hours of a Sunday morning. My cat was triaged on arrival by friendly and clearly highly experienced vetinary nurse. There was quite a wait to be seen by the... See more

Company replied

Rated 5 out of 5 stars

My first time here for an emergency appt on the advice of my usual practice. From the person I spoke to when I rang to make the appt, the reception staff + the truly amazing vet - Jai Patel - everyon... See more

Company replied

Rated 5 out of 5 stars

Ive used Goddard at Thamesmead for the last 5 years. Although I've rarely seen the same vet twice, the service has always been consistently good. Every experience has been positive and they've worked... See more

Company replied

Rated 5 out of 5 stars

Alex at Epsom Downs surgery is an amazing vet. He is so caring of any animal you take to see him and goes above and beyond to ensure that the experience is a positive one. He takes time to fully expla... See more

Company replied


Company details

  1. Veterinarian
  2. Emergency veterinarian service

Written by the company

We are dedicated to caring for your pet’s healthcare needs from our network of branches and flagship 24-hour hospitals. Our skilled veterinary surgeons are assisted by knowledgeable and friendly staff helping us set the standards for excellence in veterinary care. You will see the RCVS Accredited Practice logo displayed in all our branches and hospitals. This is a voluntary scheme overseen by the Royal College of Veterinary Surgeons and demonstrates that we maintain the highest standards of veterinary care across the entire practice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

931 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(931)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice staff

Very nice staff. Very helpful and efficient and refreshingly, they didn't try to up-sale other treatments and services as other vets have in the past with my older dog.

29 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much

Rated 5 out of 5 stars

Excellent

Excellent, professional and friendly staff.

29 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you

Rated 5 out of 5 stars

Very supportive of vulnerable

I’m so grateful to the team at Goddard Vets—they were absolutely amazing. They saw us incredibly quickly and went completely out of their way to be kind, patient, and supportive with my elderly relative who brought our dog in. It can be stressful getting a pet to the vet, but their warmth and fast help made all the difference. Thank you so much!

15 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you very much for your review

Rated 4 out of 5 stars

The vets and nurses are great but the…

The vets and nurses are great but the hospital is woefully understaffed and ways of working / IT systems are antiquated which leads to angst for patients and owners due to excruciatingly long waiting times in between triage, consultation and tests. Reminiscent of the NHS rather than a private practice. One can only assume that the Group is trying to make bigger margins at the cost of stress for their staff, pets and owners. They could increase revenue by improving work practices, the IT, equipment and increasing the number of staff, starting with a receptionist over the weekend. I wouldn’t be surprised if their staff is burnt out and staff turnover is high. Nobody should have to work under these conditions in this day and age.

27 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

Thanks very much for your review and kind words about the team and we're very sorry you had to wait longer than expected. The nature of emergency and out-of-hours care at the hospital does sometimes mean that timings around test results and consultations, for example, may appear to be, or actually be longer that might be expected compared with routine planned appointments in a branch practice. However the teams should be able to communicate any delays or expected timings with clients and we're sorry if this has not happened in this case. If you would like us to look into your specific case further, we will be more than happy to do so and ask that you either contact our hospital manager directly, or via our complaints form (at the base of our website page). Once again, we're sorry for any stress caused.

Rated 5 out of 5 stars

Lovely greeting when we got there

Lovely greeting when we got there. Seen straight away. Kind, experienced vet who took care of our cat with empathy and compassion. Very pleased

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you!

Rated 3 out of 5 stars

Seen the change

I have been using this vets for years, long before Goddard’s acquired it, staff are lovely & it’s clean, it’s just a Shame that they continually push the price for up for everything… pure greed from another big company who has the monopoly now. I continue go as it’s consistency for my dogs & the staff are kind but it’s bristles every time they put the price up even for printing a regular prescription that I purchase on line! £22 to print & sign is really not ok!

28 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you for your review, and for your long-term custom, and we're sorry to read of your dissatisfaction around pricing. Unfortunately, the cost of delivering professional veterinary services locally is not immune to economic pressures though we do strive to always keep our fees both fair and competitive for our clients and these are reviewed periodically. We also advocate transparency and publish our most common fees, including those for written prescriptions, on each practice's website page to allow clients to make an informed decision, should they not be covered pet insurance. We really do value our client-base and do hope we are able to continue providing a personal and professional service to you and your pet in future.

Rated 5 out of 5 stars

Amazing energy every time we go

Amazing energy every time we go. All team members makes you feel so welcome and Kyuubi (my dog) pulls me to get in even if we pass by.
Thanks Silvia for taking such great care of our dog as always.
Always TOP
Tanks everyone 😊🙏🏼

26 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

Great to hear about your experience - thank you for sharing it with others

Rated 5 out of 5 stars

Goddard Gidea Park Vets

Visited Goddards with a new kitten. The receptionist was welcoming. The reception is air conditioned and clean. Our appointment was on time. The vet gave good advice and a good overall health check for the kitten alongside a pet vaccination passport. Flea and worm treated administered promptly correctly and without fuss. Definitely a good first experience.

26 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Lovely to read thank you very much, and we look forward to seeing you both again soon.

Rated 5 out of 5 stars

Wonderful team!

I highly recommend the Goddard Vet Group branch in Wembley. My dog, Bidu, is always treated with so much care and affection by his vet, Triona. The receptionist is also incredibly friendly and attentive every time we visit. It gives me complete peace of mind knowing that Bidu is looked after by such a wonderful team.

26 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

That's lovely to read - thank you for taking the time to leave us your feedback, the team at Wembley will be delighted!

Rated 5 out of 5 stars

Efficient and Empathetic Vet Practice

From the staff on the desk to the veterinarian doctors, everyone at Goddard Wanstead was fantastic. Efficiency and empathy don’t often go hand in hand in a workplace but these professionals have that balance right. I appreciate that they listen to the client and support them through difficult choices even when they are very busy with a lot of emergencies. I have had a great experience every time I take a pet there.

16 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

That's great to know, thank you very much. We're very proud of our veterinary team and are glad to know that you got great service from us.

Rated 5 out of 5 stars

Excellent vet practice.

I have been using Goddards at Ham for several years now. The staff are fantastic, and the practice feels like a family run vet as there is no constant changeover of staff that you might get in other practices. They are super friendly, helpful and knowledgeable.
I recently adopted another cat and immediately registered him with this practice. Despite the protest of getting him to the vets, when we got there he got fussed over and loved it so much he didn’t want to leave! Says it all.

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

Thank you Rebecca - we're very proud of our family-feel practice and long-standing staff and are delighted that we've been able to converted your cat into a vets-lover!

Rated 5 out of 5 stars

Really nice practice

Really nice practice. So transparent with charging. Mine was an emergency appt for my dog and the girls were so patient with Cleo. The vet was lovely. The cost was no where near as harsh as their local competitors. I didn’t feel robbed when I left. Defo go back.

15 June 2026
Unprompted review
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Reply from Goddard Veterinary Group

We're very pleased to hear that Joanne, thanks very much as we look forward to seeing you both again next time.

Rated 5 out of 5 stars

This is the best Vet we’ve ever had

This is the best Vet we’ve ever had, the whole team at Goddards,Broad Street, Dagenham, were friendly, helpful and supportive, we couldn’t have asked for better.
Thank you again

24 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's lovely to hear and the Dagenham team will be delighted with your words and recommendation - thanks very much!

Rated 5 out of 5 stars

Caring and efficient

Have been with this vet for years and always had kind, efficient and good treatment gor my dogs

23 June 2026
Unprompted review
Goddard Veterinary Group logo

Reply from Goddard Veterinary Group

That's great to hear Janet, especially from a long-term client, thank you very much

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