I've recently left Hubspot and moved to High Level to run our ever growing pet care company, blown away by the attention to detail that their help desk give you when you have a set up query, or repeat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to specifically recognize Jhoanne M. from the GHL support team. I came in with a frustrating situation — an unresolved SMTP issue across two sub-accounts that had gone through multiple interact... See more
Company replied
I want to give a huge thank you to Nika at GoHighLevel Customer Support for providing some of the best customer service I’ve experienced in a very long time. I had spent over an hour resea... See more
Company replied
I really liked it. The on-boarding call helped a lot to understand how GHL worked i can say right now how good it will be, but i had test hubspot and CLose and nothing was like i wanted and the co... See more
Company replied
Company details
Written by the company
HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!
Contact info
400 North Saint Paul St. Suite 920, 75201, Dallas, United States
- 888 732 4197
- hello@gohighlevel.com
- www.gohighlevel.com
4.9
Excellent
14k reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very understandable and…
They were very understandable and helped me resolve my issue
8 May 2026
Unprompted review
Reply from HighLevel
Hi Dylan, thank you! We’re happy our team could understand your issue and help resolve it.
Gurvinder Singh was great
Gurvinder Singh was great. Very helpful and knowledgable!
10 May 2026
Unprompted review
Reply from HighLevel
Hi Richard, thanks for sharing! We’re glad Gurvinder provided great support and guidance.
Alex Joseph was awesome very…
Alex Joseph was awesome very professional and knowledgeable on my question I need help with. He was very patient as well. The best so far that I have meet in customer service help.
10 May 2026
Unprompted review
Reply from HighLevel
Hi Alexis, thank you! We’re happy Alex Joseph delivered a professional and patient support experience.
Tony Joshua was incredible
Tony Joshua was incredible - efficient and solved my problem quickly. All onboarding questions addressed!
9 May 2026
Unprompted review
Reply from HighLevel
Hi Maureen, thanks for the feedback! We’re glad Tony Joshua resolved everything quickly and clearly.
This morning I had the pleaseure of…
This morning I had the pleaseure of working with Tony Joshua for an extended period. He explained all items clearly and as such I am fully operationals. It was a pleasure working with him!
9 May 2026
Unprompted review
Reply from HighLevel
Hi Jeanine, appreciate your kind words! We’re happy Tony ensured everything was explained clearly and you’re fully operational.
Poonam Katare was so incredible
Poonam Katare was so incredible! She quickly walked me through the solution for a new client project i was working on and was so very helpful!
9 May 2026
Unprompted review
Reply from HighLevel
Hi Bart, thank you! We’re glad Poonam could quickly help you move forward with your client project.
Bhavna helped me get approved fast for a2p
Bhavna checked my site and application after getting denied for a2p and she knew exactly what to fix and gave me all of the recommendations! She is very knowledgeable and was so cool. After resubmitting, I got approved in less than a day! Thanks so much!
8 May 2026
Unprompted review
Reply from HighLevel
Hi Vance, amazing to hear Bhavna helped you get approved so quickly—thanks for sharing your experience!
ashok arjun was great
arjun ashok was great! He took the time to listen and answer my questions
7 May 2026
Unprompted review
Reply from HighLevel
Hi WG, thanks for your feedback! We’re happy Ashok took the time to listen and support you properly.
Insha of HighLevel IS AMAZING
Insha of HighLevel IS AMAZING! VERY PATIENT and she is an amazing Teacher. I learned a lot, and I am now confident in moving forward.
8 May 2026
Unprompted review
Reply from HighLevel
Hi Nakia, thank you! We’re thrilled Insha helped you learn and feel confident moving forward.
HORRIBLE Customer Service – problem was never resolved
I was passed around from rep to rep and NEITHER one of them resolved the issue. Then, the problem was escalated to "Senior Phone/Email Support Specialist, Jude Alexis" who
1. Failed to properly review the problem.
2. Send me an email today saying he "resolved" the issue – when he did NOT resolve it AT ALL.
3. Closed the ticket without justification, leaving this issue unresolved and having to reach out to support YET AGAIN.
This is SO unprofessional.
8 May 2026
Unprompted review
Reply from HighLevel
We would never want an experience like this I’m getting it escalated to the best of support now.
Poonam was excellent
Poonam was excellent. As a business owner, I need answers fast and accurate. I get that every time I make a call to GHL.
8 May 2026
Unprompted review
Reply from HighLevel
Hi Michelle, thanks for sharing! We’re glad Poonam continues to deliver fast and accurate support for you.
Worked with Evans to get some help with…
Worked with Evans to get some help with the setup process. He was super helpful and got my issue fixed pretty quickly.
8 May 2026
Unprompted review
Reply from HighLevel
Hi Sam, thank you! We’re happy Evans was able to quickly resolve your setup issue.
Poonam is absolutely phenomenal
Poonam is absolutely phenomenal. So knowledgeable and restored a sub account accidentally deleted within seconds!
Thank you so much Poonam
8 May 2026
Unprompted review
Reply from HighLevel
Hi Lynn, that’s great to hear—Poonam is amazing at quick resolutions like that. Thanks for sharing!
Insha Gauri
Insha Gauri, provided exceptional support on GHL. She was professional, knowledgeable, responsive, and incredibly patient throughout the entire process. Her attention to detail and ability to resolve issues quickly made the experience smooth and stress-free. Insha truly went above and beyond to ensure everything was handled efficiently. Outstanding customer service and support I highly recommend working with her.
7 May 2026
Unprompted review
Reply from HighLevel
Hi Lucy, thank you for your kind words! We’re thrilled Insha delivered exceptional and patient support.
A great experience
A great experience. Helped me with what I needed. Great service!
7 May 2026
Unprompted review
Reply from HighLevel
Thanks for sharing! We’re glad the experience met your expectations.
Prajwal S was super patient with me and…
Prajwal S was super patient with me and extremely informative. He's by far the best person I have worked with so far.
7 May 2026
Unprompted review
Reply from HighLevel
Hi Rob, thank you! We’re happy Prajwal was so patient and helpful throughout your onboarding.
Sam was absolutely fantastic
Sam was absolutely fantastic. Knowledgeable, patient, and professional. Really great experience and she solved my issues, while giving me added confidence in using the platform. Thanks, Sam!
7 May 2026
Unprompted review
Reply from HighLevel
Hi Sean & Brooks, thanks for the great feedback! We’re glad Sam boosted your confidence using the platform.
He was very helpful and very patient…
He was very helpful and very patient with trouble shooting . We solved the issue and it works great now!
7 May 2026
Unprompted review
Reply from HighLevel
Hi Angela, thank you! We’re glad your issue was resolved and everything is working smoothly now.
Praveen was AWESOME
Praveen was AWESOME! He helped me with some A2P issues flawlessly. Thank you, Praveen!
7 May 2026
Unprompted review
Reply from HighLevel
Hi Casey, appreciate your feedback! We’re happy Praveen was able to resolve your A2P issue efficiently.
Reply from HighLevel
Hi Phil, thank you! We’re glad Karthik was able to help and support you.
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