Golden Curl Reviews 

1,290
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with both the items and the support provided. Customers frequently mention that the professional styling tools are exceptionally easy to use, helping them achieve amazing hair results quickly and effortlessly. People also deeply appreciate the prompt and professional customer service team who handle product replacements smoothly whenever unexpected issues arise. Some reviewers were not happy with extra shipping expenses or encountered frustrating issues regarding product performance and unexpected device defects. A few people also mentioned difficulties regarding additional warranty fees or experienced frustrating miscommunications during their overall shopping experiences.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with hair styling tools... See more

Quality

Clients share positive opinions on quality, highlighting that the styling tools deliver great results and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick support, efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, responsive, and helpful... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the quick resolutions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.

Rated 4 out of 5 stars

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was... See more


Company details

  1. #5 of 7 best companies in Hairdresser
  2. #81 of 108 best companies in Hair product shop

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,290)

270 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Golden curl cheats

I went yesterday to a summer fayre in The Netherlands (Libelle zomerweek) and came across Golden Curl. A very friendly English speaking guy convinced my sister and me about the new infrared curler and straightener and at the end of the day we bought a curler asking again if this was an infrared one which he confirmed. Today reading into this product I realised he sold us a standard curler and not the infrared one. When we went back, quite a journey but we felt so cheated, he denied he had told us the curler was infrared technology, only the straightener. We knew he was trying to talk himself out of it and he got really furious and walked away to the manager. Another member of staff told us again it was an infrared one. When the manager confirmed that while the website says something different she gave us our money back and when I confronted her with the fact that everyone tells us something else she told us she would talk to the company. When we left I checked and the straightener they are selling is also not infrared. They are lying and trying to get rid of old models. I felt very unsatisfied even though I had my money back and was disappointed with myself I didn’t warn other customers.
Very disappointing a luxury brand like that has to treat their customers like this. Who can you trust?

21 April 2026
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client,
thanks for your feedback. We have contacted you via email already. Please get back to us. Kind regards

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Just bought the straightener for my wife and she loves it. Excellent Customer Service!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. My curling iron broke. I sent it back. Got a new one within a couple of days. Thank you!!

16 March 2026
Rated 5 out of 5 stars

Very good and friendly customer service…

Very good and friendly customer service quick replacement of the item. The only thing that is a little odd that one has to pay €25 for a replacement even if you have a five years warranty, but in relation to the rear price of the golden curl styler it’s still a good price for a brand new replacement.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

New hair straightener

Hi, my hair straightener was defective so I called Golden Curl. After some photos and a detailed description of the problem I was sent a new one.
I’m happy with the new one and with the result.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I tried the Golden Curl curler at…

I tried the Golden Curl curler at Centre Commercial Maremagnum in Barcelona! The curls form in just 3 seconds, and the curler never burned my hair. The glove also protects my hand! Nathalie is so nice and welcoming!!! Honestly, a 5-star curler!

25 February 2026
Unprompted review
Rated 4 out of 5 stars

My 2nd pair of “The gold”…

My 2nd pair of “The gold” straighteners. Love them! My previous ones stopped working but after contacting customer services to exercise my warranty & paying a small fee to have a replacement sent out I am very happy with the service. Only thing is, it was all a little slow but to be expected as I was dealing with somebody in Germany and I am in the uk.

21 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look