Golden Curl Reviews 

1,290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with both the items and the support provided. Customers frequently mention that the professional styling tools are exceptionally easy to use, helping them achieve amazing hair results quickly and effortlessly. People also deeply appreciate the prompt and professional customer service team who handle product replacements smoothly whenever unexpected issues arise. Some reviewers were not happy with extra shipping expenses or encountered frustrating issues regarding product performance and unexpected device defects. A few people also mentioned difficulties regarding additional warranty fees or experienced frustrating miscommunications during their overall shopping experiences.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with hair styling tools... See more

Quality

Clients share positive opinions on quality, highlighting that the styling tools deliver great results and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick support, efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, responsive, and helpful... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the quick resolutions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.

Rated 4 out of 5 stars

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was... See more


Company details

  1. #5 of 7 best companies in Hairdresser
  2. #81 of 108 best companies in Hair product shop

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,290)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 years of using the product and very good customer service

This is the 10th year since I've been using golden curl products and even though the product got defected, the manner in how the case was handled and the customer service was just very professional. I got a new straightener within a week. The product itself is also very good and has worked for a long time without problems. I really recommend

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company . I like the products as well . I’ve been using their products for 7 years and my hair didn’t get damaged.

11 September 2025
Rated 5 out of 5 stars

THE BEST

I love the flat iron. It is the best i’ve ever tried! Very fast delivery! Love it

5 September 2025
Rated 5 out of 5 stars

Just perfect

I had a problem with my styler after 4 years, they have reacted very quick and solved my issue immediately. Very happy and satisfied.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

İ can not understand all the bad reviews. The stylers are excellent. They have an amazing customer service, always got help and quick solutions.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!! My flat iron stopped working after 1,5 years and Golden Curl replaced it directly. Very professional service and generous 5 years product guarantee.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Curlers

Absolute amazing service. Would highly recommend. Very quick and efficient. Customer service is excellent

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. I contacted them via email and received reply next day and they resolve my query well . I received the replacement. Thanks golden curl ❤️❤️

8 August 2025
Rated 1 out of 5 stars

Faulty product… burning smell and no teply from ‘Golden Curl’

I have emailed you re my faulty product.
You replied via trust pilot asking for proof of purchase which I have sent you.
I have still heard nothing from you and it’s been nearly one month.
Plse address

13 August 2025
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Caroline,
we have already replied to you on the 29.July via email and explained to you that you have not purchased your products from us, but from a company that has a similar name such as ours. You can check our website via www.golden-curl.com and see that we do not sell these kind of products. Kindly delete your reviews and contact the right company. Thank you Kind regards

Rated 5 out of 5 stars

Highly recommended: very satisfied with both the product and the customer service

I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my hair effortlessly. What really convinced me, however, is the excellent after-sales service. The warranty process is exceptionally customer-friendly: after reporting a defect, I received a response within one working day and a replacement device was sent immediately. The customer service team is helpful, professional, and always friendly. In short, a product I can highly recommend!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended: very satisfied with both the product and the customer service!

I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my hair effortlessly. What really convinced me, however, is the excellent after-sales service. The warranty process is exceptionally customer-friendly: after reporting a defect, I received a response within one working day and a replacement device was sent immediately. The customer service team is helpful, professional, and always friendly. In short, a product I can highly recommend!

31 July 2025
Rated 4 out of 5 stars

My curler arrived not so long ago

My curler arrived not so long ago, and even though the shipping company had some problems on the way and it arrived much later than it was expected, the curler is amazing, and I really like it. My hair is extremely straight, and most of the time the curls don’t stay even for an hour, but with this brand they stay for a really long time.

6 August 2025
Unprompted review

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