Very good customer service!!! They send me a new good product in very good condition.
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Company details
- #5 of 7 best companies in Hairdresser
- #81 of 108 best companies in Hair product shop
Written by the company
Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!
Contact info
1000 North Circular Road, NW2 7JP, London, United Kingdom
- +44 (0) 7972222172
- info@golden-curl.com
- www.golden-curl.com
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Pleased with everything
Pleased with everything! Changed the product on guarantee without any issues, very easy and quick!
10 years of using the product and very good customer service
This is the 10th year since I've been using golden curl products and even though the product got defected, the manner in how the case was handled and the customer service was just very professional. I got a new straightener within a week. The product itself is also very good and has worked for a long time without problems. I really recommend
Super fantastic 😍
Good service
Very good customer service!!
Very good customer service!!! They send me a new good product in very good condition.
Great company
Great company . I like the products as well . I’ve been using their products for 7 years and my hair didn’t get damaged.
Service has been ok cost to much
Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.
THE BEST
I love the flat iron. It is the best i’ve ever tried! Very fast delivery! Love it
Very happy with my purchase
Very happy with my purchase. Had an issue and contacted their customer service. Got help very fast. Really nice.
Just perfect
I had a problem with my styler after 4 years, they have reacted very quick and solved my issue immediately. Very happy and satisfied.
Very satisfied
İ can not understand all the bad reviews. The stylers are excellent. They have an amazing customer service, always got help and quick solutions.
Excellent service!
Excellent service!! My flat iron stopped working after 1,5 years and Golden Curl replaced it directly. Very professional service and generous 5 years product guarantee.
“Customer service responded very…
“Customer service responded very quickly. My broken hair straightener was replaced with a new one without any hassle – great service!”
Curlers
Absolute amazing service. Would highly recommend. Very quick and efficient. Customer service is excellent
Very good customer service
Very good customer service. I contacted them via email and received reply next day and they resolve my query well . I received the replacement. Thanks golden curl ❤️❤️
Faulty product… burning smell and no teply from ‘Golden Curl’
I have emailed you re my faulty product.
You replied via trust pilot asking for proof of purchase which I have sent you.
I have still heard nothing from you and it’s been nearly one month.
Plse address

Reply from Golden Curl
Highly recommended: very satisfied with both the product and the customer service
I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my hair effortlessly. What really convinced me, however, is the excellent after-sales service. The warranty process is exceptionally customer-friendly: after reporting a defect, I received a response within one working day and a replacement device was sent immediately. The customer service team is helpful, professional, and always friendly. In short, a product I can highly recommend!
Highly recommended: very satisfied with both the product and the customer service!
I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my hair effortlessly. What really convinced me, however, is the excellent after-sales service. The warranty process is exceptionally customer-friendly: after reporting a defect, I received a response within one working day and a replacement device was sent immediately. The customer service team is helpful, professional, and always friendly. In short, a product I can highly recommend!
My curler arrived not so long ago
My curler arrived not so long ago, and even though the shipping company had some problems on the way and it arrived much later than it was expected, the curler is amazing, and I really like it. My hair is extremely straight, and most of the time the curls don’t stay even for an hour, but with this brand they stay for a really long time.
Very satisfied with the service and the…
Very satisfied with the service and the brand. Highly recommended!
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