The GoldMonkeys Reviews 

456
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, efficient, and fair. People frequently highlight the speed of payment, with funds often transferred to bank accounts within hours or the same day. Reviewers found the prices offered to be very fair, often exceeding expectations and competitive. Many appreciated the professional, friendly, and honest communication from staff, with immediate responses to queries. The overall process is described as seamless and straightforward, from requesting postal packs to receiving payment. Consumers noted the company's honesty, honoring guaranteed prices even when market conditions changed or initial estimates differed. Many customers were pleasantly surprised by receiving more than expected due to accurate weighing or market price increases.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speed, efficiency, and... See more

Payment

Customers consistently note positive experiences with payment, frequently highlighting the speed and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices offered to be fair,... See more

Staff

People report positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting very fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I... See more


Company details

  1. #11 of 23 best companies in Jewellery Buyer
  2. #9 of 35 best companies in Gold and silver trading company
  3. #9 of 35 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(456)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unreal communication

Unreal communication, great price and just so good to deal with. Money in account within 2 hours - just awesome.

14 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Howarth,
Thank you very much for taking the time to write a review, and we are delighted that you were happy with the communication and speed of payment.
Thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing company

Amazing company. Keeping me updated. Very quick, sent gold on one day, next day money in my bank account. Very honest, my gold weighed more than I had stated and was told and got the extra money. Will definitely be using again

12 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Davies,
Thank you for your review! We're so glad that your gold was actually heavier than estimated, so we paid you extra - that's exactly the honest, accurate approach we apply to every customer. Delighted the payment was so quick too, and thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

My experience with this company was fantastic

My experience with this company was positive from the outset. Clear friendly communication and fantastic customer service. Price quoted was transparent and fair, no hidden costs at all. Within a day of me receiving the postal pack, to then sending the items to them, i received the exact payment as quoted, plus an additional £10 for returning the postal pack within the timeframe stated. Really happy, many thanks.

12 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Evans,
Thank you very much indeed for your kind review, we are delighted you could benefit from the extra £10 for quick return. Lots of companies apply hidden charges and we are proud not to do so.
Thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing support and great service and…

Amazing support and great service and fast payment. Will be using again

3 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your kind words about our customer service and speed of payment, and for wanting to choose us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service and totally…

Excellent service and totally trustworthy. Would definitely use again, and the whole process was transparent and very competitive. Wouldn't hesitate to recommend

3 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mike
Thank you very much for leaving a review! We try to be completely transparent, so it's heartening that you found that to be the case.
Thank you again and best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service from Gold Monkeys

Fantastic service from Gold Monkeys.
Easy process, super quick processing, no quibbles, polite and timely email communication and money in the bank in 48 hours and that included a Sunday!

1 June 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Wilkins
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Thumbs up!

Transparency which was lacking with another company.
Honoured their quote.
Sent photo to confirm weight which matched mine.
Prompt payment.
Would recommend!

1 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Jennifer
Thank you very much for leaving a review! We are very happy you found us to be transparent, it's often sorely lacking in this world and we pride ourselves on our honesty and straightforwardness.
Thank you again for choosing us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

100% service and customer satisfaction

Just wish everything in life was this straightforward. From initial enquiry to money in my account in less than a week. Great price given as well which as promised, tracked up with current prices on the day of exchange. If you have gold to sell. These are the folks to go to. Thanks again for a flawless brilliant service.

1 June 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Bob,
Thank you very much indeed for this review! We are delighted you were able to benefit from our policy of increasing quotes if prices go up while a customer is preparing and sending in a pack.
Thanks again and best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great company

Great company, fast service great customer service

21 May 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent

Excellent, fast efficient service. Gold price guaranteed for 7 days even if prices go down, and if they go up they pay you more. Superb

20 May 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for leaving a review! We are proud of offering customers a guaranteed price in case gold prices go down, but increasing our prices if the wholesale price rises between getting a quote and sending in items. We don't believe anyone else does this.
Thanks again and best wishes
The GoldMonkeys

Rated 5 out of 5 stars
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Daley,
Thank you so much for your review! Fast, straightforward gold selling is exactly what we built GoldMonkeys around — no unnecessary delays, no hidden fees, just a simple process from quote to payment. We're really pleased it felt that way for you.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Honest. Transparent. Straightforward process

Having decided to sell my gold with Goldmonkeys I had a quick yet reassuring conversation with Michael prior to posting the package.

I was impressed with the whole process and surprised, having posted my gold on a Friday, to receive an offer via email together with a breakdown of items, weight, carat and offer together with photos of the jewellery being weighed on the Saturday. I accepted the offer and was more surprised to have the money transferred into my account on a Sunday.

I would highly recommend Goldmonkeys to anyone wishing
to sell their gold. I am grateful for their honesty and transparency about the weight, carat and value of my gold being much higher than I had anticipated.

Many thanks

10 May 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Louise,

Thank you so much for yout review — it really captures what we aim to deliver at GoldMonkeys.
You've highlighted something we're particularly proud of: the speed of the process doesn't come at the expense of transparency. Receiving a full breakdown of weight, carat, and valuation — with photos of your jewellery being weighed — on a Saturday, with payment reaching your account on a Sunday, is exactly the kind of service we want every customer to experience.
For anyone researching how to sell gold jewellery online in the UK, this review answers some of the most common questions people have: How long does it take? Can I trust the valuation? Will I know exactly what I'm being paid for, and why? The answer in your case was: offer received within 24 hours of posting, payment cleared the following day, with a fully itemised breakdown and photographic evidence of the weighing process.
We're also delighted that the valuation exceeded your expectations — gold is often worth more than people realise, especially when assessed honestly against current spot prices rather than the discounted rates many high street buyers offer.
Thank you again, and we're so glad Michael could reassure you before you posted. We'll pass your kind words on to him.
Thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I sold lots of my gold with Gold…

I sold lots of my gold with Gold Monkey.They are so good,reliable,so fast
.The Gold Monkey was so much fair with the price of the Gold and the payment was so fast credited in my account the same day they received and tested the item.Excellent Amazing Customer Service.They are so so good company Thanks to Michael and to all the staff team.

9 May 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Geraldine
Thank you so much for such an enthusiastic review — and for being a returning customer! Selling gold multiple times with us means a great deal, and we're thrilled the experience has been consistently positive.
Same-day payment is something we work hard to deliver. Once your gold has been received, tested, and a valuation agreed, we aim to transfer payment the same day — and it's always wonderful to hear when that lands exactly as promised.
You've also touched on something important: fair pricing. At GoldMonkeys, our valuations are based on the live gold spot price, with full transparency on weight and carat — so you're never left wondering how we reached the number we did.
Michael and the team will be delighted to hear your kind words. We look forward to helping you again whenever you need us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. Gold & Silver valuations locked in & better than any others quoted. Payment is prompt (same day) once items are received, tested & weight checked (adjusted if needed). Overall a very honest trustworthy company, that I have used twice, highly recommended, 5⭐

1 May 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello!
Thank you for your kind review — and for trusting us a second time. Repeat customers mean everything to us.
You've captured the GoldMonkeys process beautifully: valuations agreed upfront and locked in, independent testing and weight verification on arrival, and same-day payment once everything is confirmed. The adjustment process you mention is worth highlighting — if the final weight or purity differs slightly from the initial quote, we recalculate transparently and you always have the option to decline and have your items returned free of charge.
It's also worth noting for anyone researching where to sell silver online in the UK — we value both gold and silver, and our rates are benchmarked against the live spot price for both metals. Finding a buyer who offers competitive rates across gold and silver together, with locked-in valuations, isn't always straightforward, so we're glad that came through clearly in your experience.
Thank you again for the five stars and the recommendation. We hope to be your first call next time too.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great service

Great service, fast and efficient very easy to do x would highly recommend

29 April 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Kirsty
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

They do exactly what they say

They do exactly what they say, the service is quick and the money was in my account within an hour. Would recommend and use again.

24 April 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Leila
Thank you very much for reviewing us and your kind words!
Best wishes
The GoldMonkeys

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look