The GoldMonkeys Reviews 

461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(461)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was an excellent service

Was an excellent service, it was the best quote and a fast and friendly service. I would recommend them and I would use again

26 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Johnston,
Thank you for reviewing us! We are very happy we were the best price and you were satisfied with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service and response.

Fantastic service and response.
Money within bank within 15 minutes, incredible.

23 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your review, we're delighted you were happy with your speed of payment!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, great price given & speedy service, I actually got more than originally quoted and they also reimbursed the extra delivery cost I paid due to the value. Amazing & I would highly recommend.

18 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Walker,
Thank you for choosing us and we're very glad you benefited from the rising gold price with a higher quote!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Having never sold gold before was…

Having never sold gold before was apprehensive, but certainly use this company again. Was 100% as described very efficient. Good communication with the customer! Thank you again.

13 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for choosing us and for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast and quick

Fast and quick, excellent

10 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Reed,
Thank you for choosing us and leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great communications

Great communications. Packaging safe and professional. Great pricing.

9 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Mode,
Thank you for choosing us and taking the time to leave a review. We are delighted you were happy with the service!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very very fast payment will definitely…

Very very fast payment will definitely use again so helpful ..I sent gold in I under weighed it gold monkeys gave me the extra and a 10 pound bonus for returning it within 48 hours absolutely super service many thanks Michael who was so fast to return a answer on WhatsApp..what a service ..under 2 hours money was in my account from them receiving ..happy days 💙🩵💙

6 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello,
Thank you very much for choosing us and taking the time to leave a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good company, easy process, great price.

Checked a few online companies that buy scrap gold and noticed the good reviews for GoldMonkeys. Checked prices and their offer seemed one of the better ones. Got a protected online quote, received the pack a couple of days later and sent it straight back the same day with the 3 items that I was selling...the postage and insurance was already covered so no cost to me at all. The following day I got an email confirming the correct weight and grade of gold. They finalised the offer and following my acceptance the money was received into my account within hours. The whole process was easy to follow and hassle free. I was very happy with the price I received, it was very fair and paid very quickly. I would definitely recommend Goldmonkeys.

5 March 2026
Rated 5 out of 5 stars

Impressed at speed received free…

Impressed at speed received free postage bag and how quickly the offer was evidenced, confirmed and paid into my account. Amazing!

5 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Maria,
Thank you for taking the time to leave a review! We are pleased you were happy with us
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast service

Fast service. Did not expect the amount offered

4 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Janet,
We're delighted to have surpassed your expectations! Thank you very much for choosing us and for leaving your feedback.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very quick service absolutely amazing…

Very quick service absolutely amazing communication very well explained very highly recommended

3 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Geraghty,
Thank you very much for your kind words and we are delighted you were happy with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent

I’m more than happy for the price of my gold. Highly recommended

26 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your feedback!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

So happy with service, process and offer

I had a query before I sent my items in, Michael replied very quickly. They were honest about the process and price I would potentially get which put me at ease. I sent items in via the prepaid envelope and it was received by gold monkey the next day and I received an offer the same day which was so quick. The offer was itemised and was easy to understand and explained everything clearly. I happily accepted the offer which was very good and I received confirmation the same day. I am very happy with the service provided, the speed, clarity and honesty in which my queries were answered and the speed and convenience of the whole process. I 100% recommend this company and am already looking at what else I can send in! Thank you

27 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Helen,
Thank you very much for choosing us and leaving a review! We are delighted you were happy and hope to hear from you if you decide to sell more items.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great fast service very efficient and reliable

Great fast service! Sent my gold one day and the money was in my account by 3pm the next. Great contact. Called me with a question and then I had the quote and thin the following hour. Clear, informative emails that kept me up to date. Have already referred my mum! Will definitely use again.

25 February 2026
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Reply from The GoldMonkeys

Dear Ms. LeBron
Thank you very much for your feedback and for recommending us to your mum!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Highly recommend The Gold Monkeys

Cannot recommend The Gold Monkeys highly enough! I was a bit nervous about selling gold via the post but it was super easy. Postage was paid for and insured. The selling pack was delivered quickly and was clear/easy to use. I was given a quote before sending my gold away and received an updated quote within 4 hours of my gold being delivered to them by Tracked delivery: and they even offered me more than my original quote as the price of gold had gone up in the last couple of days. Highly recommend!

25 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Jordan,
Thank you very much for leaving a review! We were very happy that you could benefit further from the rise in the price of gold.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast service and very transparent

Great communication, very transparent. Quick service and money paid the day after sending! A++

25 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sara,
Thank you very much for leaving a review and for choosing GoldMonkeys!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very happy

Very happy I chose Goldmonkeys, excellent service, even offered more than quoted due to the price of gold increasing since the original quote, money in my account the same day as I accepted the offer.

21 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Steve,
We were very happy to be able to offer you more than you were quoted! Thank you very much for the feedback.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I shopped around

I shopped around, and sent metals to a few different companies. GoldMonkeys was by far the best experience of the companies tested. Despite precious metal prices falling, and ending up sending less than I was originally quoted for, GoldMonkeys stuck to the valuation in their original quote when it came to payment. There was an issue with the amount I was actually paid vs what I was told they would pay. A quick email rectified this immediately. I was also offered more than enough extra compensation to make up for the inconvenience. Overall very happy with my experience, and intend to do business with them in the future.

9 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

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