The GoldMonkeys Reviews 

462
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(462)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time i have used…

This is the second time i have used Gold Monkeys. On both occasions i have been impressed with how quick they turn the quotes around. And you get what the metals are valued at.

12 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Rodney
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I cannot speak highly enough about this…

I cannot speak highly enough about this company. Great communication from a lovely gentleman called Michael. The process from start to finish was second to none, perfect to say the least. An all round fantastic company. The 5 star reviews speak for themselves and rightly so as well deserved. Once again, thank you Michael.

11 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Mcclure,
Thank you so much for your feedback, it's great to hear that you were happy with the service. Thank you again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent to deal with

Excellent to deal with. Extremely quick and professional

11 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

From the minute I contacted gold…

From the minute I contacted gold monkeys I was impressed. I got in contact after doing a google search and I saw the reviews. I can see why. From the first message I sent with a couple of questions on Saturday I got a reply almost straight away, from a real human might I add!! No robot! I requested my pack to send off but while waiting I popped in to a local independent jeweller for them to offer more than £100 less. The very next day my pack arrived so I got on and rushed to the post office and sent it off. Gold monkeys send a special delivery pack so it arrived before 1pm the next day. I was very aware that there could be a delay in quotes etc as it’s been busy but throughout this communication they stuck to their words and contacted me later that evening with a quote. I accepted and was paid in less than 5 minutes of me accepting gold monkeys offer. I will be recommending gold monkeys to everyone I know and definitely use them again. It’s not just gold they buy silver is on the list too. Thank you for absolutely everything from start to finish! ⭐️⭐️⭐️⭐️⭐️

11 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Katie,
Thank you so much for taking the time to leave a review. The team will be delighted with the feedback!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very quick in bank transferring the…

Very quick in bank transferring the money and also an honest company. A ring I thought was platinum was actually 22 carrot gold and they were very quick in informing me. 22 carrot gold is worth a lot more than platinum

11 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Gibbons,

Thank you very much for your feedback, we were very happy that your ring was worth more than you thought.

Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I was so impressed

I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

5 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mrs. Stone,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Absolutely brilliant keep up the good…

Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

7 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Sanders,
Thank you very much indeed for leaving a review and we are delighted you were happy with our service and would recommend us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great communication

Great communication
Excellent quote and paid exactly as promised
Will use again

5 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your feedback, and it is great to hear that you would choose us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent fast and very fair service

Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

3 February 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your review and we were happy to honour our guaranteed prices for you!
Best wishes
The GoldMonkeys

Rated 2 out of 5 stars

Process not as clear as it should be

The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

29 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Riya,

Thank you very much for taking the time to leave a review. We’re sorry that this experience did not meet your expectations.

For clarity for anyone reading, our service is based solely on the precious metal content of items received. As part of the testing process, stones — including small diamonds — are removed and discarded. This is standard across the industry, as such stones generally have no resale value. This process is explained before submission across our website, throughout the submission journey, within the signed consent declaration, and in our Terms & Conditions, all of which must be acknowledged before a pack can be requested or the gold processed. We also state in multiple places on our website that if a customer wishes to keep any stones, they should remove them before sending items to us.

For context, the items sent to us were a pair of earrings containing 0.48g of 9ct gold, which equates to approximately 0.18g of pure gold — less than one-fifth of the weight of a typical paperclip. This is an exceptionally small quantity of gold; no other online gold buyer we are aware of sends free, fully insured packs for quantities under 10g, and most charge a mandatory £15 return fee.

On the day the items were received, the intrinsic market value of 0.48g of 9ct gold was £22.14. While we understand that the earrings originally cost significantly more to purchase, gold valuations are based solely on precious metal content rather than original purchase price or sentimental value. To help customers assess this in advance, we provide a calculator at the top of our homepage that gives an instant, minimum guaranteed quote. If gold prices rise between a quote being locked in and receipt of a customer’s gold, we increase the quote accordingly. In this instance, a quote was not locked in prior to sending the items. To our knowledge, we are the only online gold buyer that provides guaranteed quotes in this way, without hidden adjustments later in the process.

When you explained how unhappy you were with the outcome, we asked what resolution would feel fair to you. You requested a £100 payment by cheque, which is more than four times the intrinsic value of the gold. We agreed to this as a goodwill gesture, believing there had been a genuine misunderstanding of the process, and the cheque was posted and received the following day, along with the returned items.

We responded to all of your emails within minutes and aim to operate in an honest and open way, with clear and transparent communication around our processes.

We take transparency seriously and appreciate all customer feedback.

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Highly recommend

Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Elkins,
Thank you very much for your review! We are always happy to increase a quote if the gold price has gone up, but will honour it for seven days even if the price decreases.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

28 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

28 January 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great Service

Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

28 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Walsh,
Thank you very much for your review!
Best wishes
The GoldMonkeys

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look