Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more
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Company details
- #11 of 24 best companies in Jewellery Buyer
- #8 of 37 best companies in Gold and silver trading company
- #8 of 37 best companies in Gold dealer
About The GoldMonkeys
Written by the company
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
Contact info
PO BOX 860, Bedford, MK45 9ET, Bedford, United Kingdom
- 08006889230
- hello@goldmonkeys.co.uk
- www.goldmonkeys.co.uk
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Replied to 100% of negative reviews
Typically replies within 24 hours
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This is the second time i have used…
This is the second time i have used Gold Monkeys. On both occasions i have been impressed with how quick they turn the quotes around. And you get what the metals are valued at.

Reply from The GoldMonkeys
I cannot speak highly enough about this…
I cannot speak highly enough about this company. Great communication from a lovely gentleman called Michael. The process from start to finish was second to none, perfect to say the least. An all round fantastic company. The 5 star reviews speak for themselves and rightly so as well deserved. Once again, thank you Michael.

Reply from The GoldMonkeys

Reply from The GoldMonkeys
From the minute I contacted gold…
From the minute I contacted gold monkeys I was impressed. I got in contact after doing a google search and I saw the reviews. I can see why. From the first message I sent with a couple of questions on Saturday I got a reply almost straight away, from a real human might I add!! No robot! I requested my pack to send off but while waiting I popped in to a local independent jeweller for them to offer more than £100 less. The very next day my pack arrived so I got on and rushed to the post office and sent it off. Gold monkeys send a special delivery pack so it arrived before 1pm the next day. I was very aware that there could be a delay in quotes etc as it’s been busy but throughout this communication they stuck to their words and contacted me later that evening with a quote. I accepted and was paid in less than 5 minutes of me accepting gold monkeys offer. I will be recommending gold monkeys to everyone I know and definitely use them again. It’s not just gold they buy silver is on the list too. Thank you for absolutely everything from start to finish! ⭐️⭐️⭐️⭐️⭐️

Reply from The GoldMonkeys
Very quick in bank transferring the…
Very quick in bank transferring the money and also an honest company. A ring I thought was platinum was actually 22 carrot gold and they were very quick in informing me. 22 carrot gold is worth a lot more than platinum

Reply from The GoldMonkeys
Fast and honest valuations and payout.
Courteous, helpful, fast and honest communication, valuation and payout. I’m impressed by the whole operation.

Reply from The GoldMonkeys
I was so impressed
I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

Reply from The GoldMonkeys
Absolutely brilliant keep up the good…
Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

Reply from The GoldMonkeys
Great communication
Great communication
Excellent quote and paid exactly as promised
Will use again

Reply from The GoldMonkeys
Excellent fast and very fair service
Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

Reply from The GoldMonkeys
Process not as clear as it should be
The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

Reply from The GoldMonkeys
Highly recommend
Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

Reply from The GoldMonkeys
Don’t look anywhere else…
Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

Reply from The GoldMonkeys
I had a few bits of gold to sell so…
I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.
The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.
And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.
I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

Reply from The GoldMonkeys
Excellent service
Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

Reply from The GoldMonkeys
I would definitely recommend this company
I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

Reply from The GoldMonkeys
First Class
I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

Reply from The GoldMonkeys
Great Service
Great Service - very smooth transaction and fast payment.
Thoroughly recommended.

Reply from The GoldMonkeys
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