The GoldMonkeys Reviews 

462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(462)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!

Speedy, transparent and efficient.
My pack was sent to me quickly, it had clear instructions and was easy to send back.
I got a very good quote for my gold, no charges or fees.
Once I accepted the offer, the money was in my account within the hour.
Great service, would highly recommend.

22 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Vic,
Thank you very much for reviewing us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Would 100% recommend

Would 100% recommend. So easy to do! Put my gold weight online, had a quote. Also informed the value of gold had increased since my quote, then received an amended quote. Postage bags came, sent off and an email received to say received and processing! Money was in my bank in no time. I was nervous sending a lot of gold rings, but researched and looked at the reviews! Their price was the best as I did shop around, plus the more gold, the price goes up! Thank you so much.

21 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for writing a review! We do indeed pay more, the more tou send in, and are delighted to do so.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

These people are the best if you want to sell your gold.

I had doubts and concerns as I've never used anything like this before but the reviews were good and the prices paid seemed to be the best around. I was reassured all along the way. My constant messages were answered almost immediately with a personal, friendly reply. I had nothing to worry about at all. They paid me far more than I was expecting, almost immediately after I had agreed the offer. I will definitely recommend and use again. Thank you.

21 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Steer,
Thank you very much for writing a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing service

Amazing service! Absolutely seamless process. On receipt of my gold I was paid the price quoted and the funds were in my bank as soon as I accepted the offer. I was quoted 50% of the price by a high street jeweler so I’m very pleased with this service and would highly recommend for selling unwanted gold items.

14 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Miss Carroll,
Thank you very much indeed for your kind review! We're glad that you got a higher price with us than with the high street shops.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good service from GoldMonkey

The service I received from GoldMonkey was quick, efficient, and very fair. The price they paid me was more than initially offered as the weight of the gold was slightly higher than I estimated, and the price of gold had increased slightly also. Would definitely recommend.

9 January 2026
Unprompted review
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Reply from The GoldMonkeys

Dear Alan,
We're delighted you were happy- thank you very much for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

The service provided was professional

The service provided was professional, efficient, and highly reliable.The process was smooth, transparent and handled with care throughout. I am satisfied with the overall experience and would confidently recommend their service.

7 January 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sushma
Thank you very much for your review, we are delighted you were happy!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent service

My gold and silver was received and a quote sent the day after Id sent it in the post. The quote was higher than originally given which was a nice surprise plus I got an extra £10 for sending the gold within 48hours. The payment was in my account the same day ! Very impressed with their service.

19 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Samantha
Thank you very much indeed for tour review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

karen

Very fast and professional and the offers are very good

12 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karen,
Thank you very much indeed for taking the time to leave a review and for your kind words!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Five star

Needed money for xmas and had an old gold ring that was just lying in box, I got in touch with these guys and they sent out an insured mail bag to send my gold into get a quote and within 1 day I had my very very fair money in my account ⭐️⭐️⭐️⭐️⭐️

12 December 2025
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Reply from The GoldMonkeys

Dear Mr. Anderson,
Thank you very much for choosing us and foe leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Just brilliant really

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I ended up with more than I had hoped. Having never sold my jewellery before , I was apprehensive about selling online but I would not hesitate to deal with them again and also to recommend them to others.

12 December 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
We are so happy that you had a good experience dealing with us. Thank you for choosing the GoldMonkeys!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Perfect

Perfect process. Had an amazing increased quote the same day they received the gold. Defo recommend

12 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Jones,

We're delighted you were happy with us!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Was a little concerned doing this via post vs high street but Michael and Gold Monkeys made this process as smooth as it possibly could go with outstanding communication. If your considering a online gold buyer, then stick with these as you wont be disappointed!!

4 December 2025
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Reply from The GoldMonkeys

Dear Mr. Hobbs,

We're delighted you were happy with Michael and GoldMonkeys!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

A very trustworthy company

A very trustworthy company. I sent them an item that I thought wasn't very valuable, and they were honest, valuing it much more and even updating the gold price, which had risen in the days between sending and receiving the envelope. Excellent service. I recommend them and wish them much success.

3 December 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Chandelier,

Thank you very much for your review; we pride ourselves on our honesty so are delighted you were happy with us

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Wow!

Wow - I thought good olde fashioned service had died!
Great company
Pre paid envelope was posted to me weds
I posted back on thurs
I got paid friday!
Whats not to like!

28 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mel,
Thank you very much indeed for your review! We try and do the very best by every customer so it's wonderful when we can make a difference. Your review will mean a great deal to the team.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Amazing customer service - five stars plus!

Fantastic customer service, communication and price - thank you.

24 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Suzanne,
Thank you so much for leaving a review, we are delighted you were happy with your service!
Best wishes
The GoldMonkeys

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