The GoldMonkeys Reviews 

461
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(461)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, so quick and effortless. Would definitely use them again and recommend.

19 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Janette
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Wow! If I hadn't read about GoldMonkeys in the Telegraph, I probably wouldn't have trusted the service. Within 24 hours I have received a great payout direct to my bank account for some old gold jewellery which had been stuck in the drawer for years. Excellent service and communication. Highly recommended.

19 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Pass
Thank you very much for your review, we're delighted that word is getting out about us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Thankyou Micheal at Gold Monkeys

Thankyou Micheal at Gold Monkeys
Very personable
A very competitive offer
Extremely prompt with payment
Will definitely use again

17 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Paine
Thank you very much for your kind words! We will pass on your feedback to Michael.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

We have used GoldMonkeys twice now and…

We have used GoldMonkeys twice now and on both occasions the transaction has been both a pleasure and very fast, once agreed your funds are in the bank within a couple hours! Michael was a pleasant and professional person to deal with. Oh, and there is an extra £10 for an early response. Win, win!

16 November 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Miller,

Thank you very much for choosing us a second time!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Quick and easy

Quick and easy , prepaid envelope for tracking .Even let me know prices had gone up and adjusted my quote accordingly.

16 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Gabrielson,

Thank you very much for your kind review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

The best gold buyers

I've sold gold to Gold Monkeys twice now, always a good price and the money is always paid in fast... plus they give you an extra £10 if you sell at least £150 worth of gold and send it to them within 48 hours of receiving the gold pack. 😁

16 November 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much indeed for your review and for choosing us again!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Hassle free and first class service

Hassle free, swift and transparent service. Great communication and super fast payment.

16 November 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello

Thank you very much indeed for leaving us a review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Good price and good communication

Good price and good communication! Two main things in a deal!! I would definitely use them again..

30 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Riley,
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Wow just Wow SUPER GOLDMONKEYS

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank account within a few hours of receiving the confirmed value. Soo impressed I have found more bits sitting in drawers that never seen the light of day so have requested another Special Delivery bag to send that off. If you want to sell broken gold or silver for any reason I totally recomend The Gold Monkeys 5 STARS

24 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Eve,
Thank you very much for your review and we're delighted you chose to use us a second time!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Had 3 quotes and GoldMonkeys were the…

Had 3 quotes and GoldMonkeys were the highest! Fast response and fast money transfer. Will definitely go back!

22 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Karolina,
Thank you very much indeed for leaving us such a positive review! We're delighted you were happy.
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Simple to send my items. Quick payment. Will use again.

20 October 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Andrew,
Thank you very much!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Really fast and honest service

Really fast and honest service, would definitely recommend 👌

17 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Chris,
Thank you very much indeed for leaving us a review! Glad you were happy with us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Reliable honest people

Dugout some more items that were shut away in a draw and found the service from Gold Monkeys to be just as good as previously. Good communication, excellent valuation and quick payment. Thoroughly recommend using this company over any other on the web.

15 October 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Childes,
Thank you very much for leaving us such a kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Incredibly impressed!

Really impressed with the full experience. The quote I got was higher than three other stores I tried (jeweller and pawnbroker) and I received the postal bag within a few days. I sent my gold and next day got an email to say it weighed more than I thought and the price of gold had gone up since my quote, so I received an extra £100 roughly. I received the money within an hour of the email. Incredibly impressed with their honesty and how easy the service was. Would 100% use again.

8 October 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Rebecca,
Thank you very much indeed for your review, we were delighted to offer you more than you were expecting!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Easy as anything from start to finish

Easy as anything from start to finish, couldn’t believe how good this company is! Paid in money as soon as I’d confirmed I was happy to accept the offer!👍😍👌🙏 Thank you Gold Monkeys.

8 October 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mags,
Thank you very much indeed for your review!
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Amazing service & price!!!

Amazing service & price!!!! Posted Wednesday PM, email for price of gold Friday morning & money in my account by 12pm.
Will definitely use again.
Thank you :)

12 September 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your review! We're delighted you were happy with us.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company. I was really nervous about sending £800 worth of gold in an envelope and even questioned whether the online reviews were genuine. They sent me a pre paid envelope, I posted my bracelet at the post office, got a receipt and 2 days letter, I received an email with their offer. I accepted it and within minutes the money was in my account. Excellent.

22 August 2025

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