The GoldMonkeys Reviews 

462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(462)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, would use again. Price quoted was price paid out, plus bonus £10 for quick return.

1 August 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Richard,
Thank you very much for choosing us and for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service

Ordered my pack, it came within two days. Popped my gold in and posted the same day, by the following evening I had the money in my account.
Fantastic service from start to finish.
Thank you

25 July 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sir/Madam,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Got a very competitive quote for my…

Got a very competitive quote for my gold and within 48 hours of this quote the money was in my account. Free postage was supplied and the whole experience was completely hassle free. Will be using them again. Highly recommended.

23 July 2025
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Matt,
Thank you very much for leaving a review, and for recommending us!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Sent me pre paid envelope quickly

Sent me pre paid envelope quickly
Sent off gold had offer and money in bank withim 48 hrs after sendin ..

11 July 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Scott,
Thanks very much indeed for your review, we're delighted you were happy with the service you received!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

5 Stars All Round!

Absolutely wonderful service throughout. First initially enquired and asked for a pack to be sent, came after a few days - pack comes with Special Delivery pre paid postage so its all quick and takes little to no time at all! Got quoted and asked if I wanted the offer. When I accepted the offer the money was in my account within a few hours. Great company, great service. Will definitely be using again!

4 July 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sian,
Thank you so much for your feedback! We're delighted that you found the service simple and you were happy.
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. I requested an envelope online which came very quickly. I packaged it off and within 2 days was given a quote which I accepted. The money was in my account the same day. Very happy.

4 July 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ann,
Thank you very much for choosing us and taking the time to write a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fabulous

From start to finish the process was concise, organised and professional. Michael what can I say professional communication above and beyond.
Thankyou to all involved.
Regards
John

27 June 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear John,
Thank you very much indeed for reviewing us and for your feedback about Michael, he will he delighted!
Best wishes,
The GoldMonkeys

Rated 5 out of 5 stars

Kept up to date at every step

Lots of websites for selling gold, but The Gold Monkeys stood out with excellent reviews, and good communications whenever I contacted them. I would definitely recommend based on my experience! 👍

28 April 2025
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Very nicely surprised what I got for old jewellery sat in a drawer. Money was paid within 24 hours of sending the items. 100% recommend

26 March 2025
Rated 5 out of 5 stars

Excelente service, highly recommended

Excelente service provided, and I definitely recommend the company and would use again. Simple and easy to request the gold pack via website, which arrived within 2 days a prepaid and insured envelope. Prepared and sent the envelope back to GoldMonkeys. Within 24h they’ve sent an offer and paid after my acceptance.

21 March 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service ! I sent a gold bracelet I no longer needed. They sent me an offer within 2 days and the money went straight into my bank. I would definitely use The GoldMonkeys again. 5*
Great job guys xxx

10 March 2025
Unprompted review
Rated 5 out of 5 stars

So easy to deal with.

So easy to deal with.

They sent a pre paid plastic envelope, I sent my items in.

Quoted me the day after, money was in the bank the same day I accepted the quotation.

31 January 2025

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