The GoldMonkeys Reviews 

462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent and efficient service, noting that the entire process from start to finish is seamless and straightforward. Many reviewers highlight the speed of payment, with funds often transferred to bank accounts within minutes or hours of accepting an offer. People are also very satisfied with the fair and transparent pricing, frequently receiving more than expected or quotes that are higher than competitors. The staff are consistently described as professional, polite, and helpful, providing quick and personal responses to inquiries. Customers appreciate the company's honesty and clear communication throughout the process, often noting that quotes are honored or even increased based on current market prices.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Payment

Consumers find payment to be positive, with many reviewers consistently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding the prices fair, transparent, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, thorough, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the exceptional speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied


Company details

  1. #11 of 24 best companies in Jewellery Buyer
  2. #8 of 37 best companies in Gold and silver trading company
  3. #8 of 37 best companies in Gold dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(462)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and fast transaction.

Very quick and fast transaction.. responsive and trustworthy company.as i am using it for the first time and it went really great ..i wasn't expecting such quote as it was higher than my expectation.Thanks again and would definitely recommend

17 January 2025
Rated 5 out of 5 stars

Really quick and easy transaction

Really quick and easy transaction. They were also really happy to help with any issues I had and were great at communicating with me. Would definitely recommend

5 January 2025
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Sir / Madam

Thank you very much indeed for your review!

Best wishes

The GoldMonkeys

Rated 5 out of 5 stars

Excellent communication with Michael…

Excellent communication with Michael from start to finish. He explained everything in detail on an email. The money was paid into my account straight away & was the best offer given from a number of other companies I’d also looked at.
I would highly recommend Gold Monkeys to anyone looking to sell their gold.

12 August 2024
Rated 5 out of 5 stars

Trust them completely …

I’ve used GoldMonkeys on a few occasions now. Never had an issue. The price offered has always been fair and upon my confirmation, paid into my account immediately.

23 July 2024
Rated 5 out of 5 stars

Great as usual

Great as usual, would highly recommend The GoldMonkeys to anyone who wants to sell gold or silver. Offer is always fair and as expected; very fast confirmation and payment.Thank you.

19 June 2024
Rated 5 out of 5 stars

Very quick payment

Excellent service - very quick payment straight into my bank account once they'd received my gold - professional and trustworthy. The whole process was very easy without delays. I would definitely use Gold Monkeys again and recommend them to others!

2 June 2024
Rated 5 out of 5 stars

Great service

Great service. Given a good value & paid into the bank account almost immediately. Will recommend to friends & family.

28 March 2024
Rated 5 out of 5 stars

Excellent company

Really easy to use this service
Gold calculator was useful
Pre-paid envelope
£10 bonus for sending the gold quickly
Got more for the gold than expected and paid into my bank in less than 24hrs
Excellent company

27 March 2024
Rated 5 out of 5 stars

Incredibly smooth service

I’m always conscious when it comes to online selling especially jewellery.

After reading all the positive reviews, I’ve decided to “take a risk” haha

But the whole process was so smooth snd reassuring.

Received prepaid and ensured envelope on Tuesday, sent goodies the same day and today (Wednesday) Ive been contacted to confirm the quote and got my money paid.

Wow! Super impressed!

27 March 2024
Rated 5 out of 5 stars

It was so easy to use Gold Monkeys

It was so easy to use Gold Monkeys. I thought what they were offering was too good to be true but they sent my prepaid packaging, offered me. a super price quickly and soon after the money arrived in my account.

20 March 2024

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