Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Polite, courteous staff enabled my wife too make a decision to purchase the item she wanted. We were offered complimentary refreshments in the time we were there. A special mention to Rebecca, a very... See more
I visited Mappin and Webb at St Ann's Square Manchester and from the moment I entered the store Jayson couldn't do enough to help me. He was extremely helpful, pleasant and knowledgeable about the e... See more
Company replied
Easy to order, having visited their shop first to confirm the correct ring size (they were very helpful) and next day delivery was as promised and on time. Very pleased with both items ordered. The... See more
Company details
- #231 of 287 best companies in Jewellery shop
- #109 of 131 best companies in Watch shop
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Bought pair of earrings
Bought pair of earrings. very small silver & gold costing £750 found them almost impossible to put in my ears as butterfly & post seemed to be the wrong size. Once in very difficult to get out, ear was sore afterwards. Obviously with earrings no return but how do you know unless you try them. Sooo disappointed at what should be a high quality product @ a very high price, actually feels like something from primark
31 July 2026
Reply from Goldsmiths
Hello Bridget,
We are very sorry to hear about this negative experience when purchasing earrings from us.
Here at Goldsmiths we take pride in our service so I will look at getting you the best solution and outcome possible.
I would be happy to look into this further for you, in order for me to do this, please pop us an email at client.experience@thewosgroup.com
Kind regards,
Kiera
Bracelet arrived less than 24 hours…
Bracelet arrived less than 24 hours after order which is very impressive, communication also faultless. I think the piece is gorgeous, was purchased as a gift for my daughter's 30th birthday so hopefully she will agree.
31 July 2026
Reply from Goldsmiths
Hello Debra,
We thank you for your kind words, we are so pleased the gift for your daughter arrived promptly and seamlessly and we do hope she loves it!
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thankyou for your lovely 5 star review.
We are so happy you are enjoying your new timepiece and are satisfied with the prompt delivery.
We hope to see you again soon.
Kind regards,
Kiera
No explanations to why the watch…
No explanations to why the watch delivery was delayed. Time line was not met as promised. Very poor information as to when delivery would be. Time was it the essence when purchase was made
30 July 2026
Reply from Goldsmiths
Hello Joan,
Thank you for your feedback. We sincerely apologise for the delay in receiving your watch and for the lack of communication throughout the delivery process.
We understand that timely delivery was an important factor in your purchase decision, and we appreciate how frustrating it must have been when the promised timeline was not met and updates were not provided as expected. This falls short of the service standards we aim to deliver.
Your comments regarding the absence of delivery information have been noted, we kindly request you pop us an email on client.experience@thewosgroup.com for us to look into this further for you.
We appreciate you taking the time to share your experience and are sorry we let you down on this occasion.
Kind regards,
Kiera
Quick service, competitive prices
29 July 2026
Reply from Goldsmiths
Hello Duncan,
Thank you for taking the time to leave us such a positive rating. We are thrilled you had a pleasant experience with us and we look forward to welcoming you back again soon!
Best wishes,
Kiera
Excellent service my gold chain arrived…
Excellent service my gold chain arrived the following day
30 July 2026
Reply from Goldsmiths
Hello Julie,
Thank you for awarding us 5 stars.
We truly appreciate your support and are pleased to hear that you enjoyed your experience with us. Your feedback encourages us to continue delivering excellent service.
With best wishes,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your fantastic feedback.
We're delighted that you had such a positive experience and are grateful that you chose Goldsmiths. We look forward to welcoming you back in the future.
Kind regards,
Kiera
6 weeks later and still no watch
6 weeks later and still no watch, I have emailed webenquires and yet still had no reply. Looks like I’m not getting it
17 June 2026
Unprompted review
Reply from Goldsmiths
Hello,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it must be to still be waiting for your watch after six weeks, particularly when you have already contacted our Web Enquiries team and have not received a response. We recognise that a lack of communication only adds to the uncertainty and concern around your order.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We would welcome the opportunity to look into this for you. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details and any previous correspondence, and a member of the team will investigate your order and assist further.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter and restore your confidence in Goldsmiths.
Kind regards,
Kiera
Loved the earrings
Loved the earrings, just what I wanted and great value, super speedy tracked next day delivery
30 July 2026
Reply from Goldsmiths
Hello Elaine,
Thank you for your wonderful review.
It's great to hear that you had a positive experience with Goldsmiths. We sincerely appreciate your kind words and your support.
Best wishes,
Kiera
watch just thrown in the box
When it got delivered we wrapped the box as was a present when opened the watch was just loose in the box, not the impression i was hoping for when my wife opened it
30 July 2026
Reply from Goldsmiths
Hello Dean,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We understand how disappointing it must have been to present what should have been a special gift, only for your wife to discover that the watch was loose inside the box when it was opened. First impressions are incredibly important, especially when purchasing a luxury timepiece as a gift, and we regret that the presentation did not meet your expectations.
This is not the standard of quality and care we strive to deliver, and we sincerely apologise for the disappointment caused.
We would welcome the opportunity to investigate this further. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details and any additional information, and a member of the team will be happy to review your concerns.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Goldsmiths.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Timothy,
Thank you for your 5-star rating.
We're delighted that we could provide an experience that met your expectations. Your support and feedback mean a lot to us.
We hope to see you again soon.
Warm regards,
Kiera
Hassle free experience
I managed to find a great watch for a very good price. From the order through to delivery, Goldsmiths processes were hassle free.
30 July 2026
Reply from Goldsmiths
Hello Jason,
Thank you for your lovely review.
We're so pleased to know that you were happy with your experience at Goldsmiths. Customer satisfaction is at the heart of everything we do, and your feedback is truly appreciated.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Matt,
Thank you for taking the time to leave us a 5-star review.
We're thrilled that you enjoyed your experience and appreciate your wonderful feedback. It means a great deal to our team.
We look forward to assisting you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Paul,
Thank you for your fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Goldsmiths. Your kind feedback is greatly appreciated and will be shared with our team.
We hope to welcome you again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Linda,
Thank you for your kind review.
We're pleased to know that you had an enjoyable experience with Goldsmiths. Your feedback is valued and greatly appreciated by our team.
Warmest regards,
Kiera
Reply from Goldsmiths
Hello Mark,
Thank you for awarding us 5 stars.
We truly appreciate your support and are pleased to hear that you enjoyed your experience with us. Your feedback encourages us to continue delivering excellent service.
With best wishes,
Kiera
Great experience
Prompt delivery and as I'd bought it online, I was able to bring it to a store and have it resized for free. Very happy with the service provided by Goldsmiths
30 July 2026
Reply from Goldsmiths
Hello Dominic,
Thank you for your fantastic feedback.
We're delighted that you had such a positive experience and are grateful that you chose Goldsmiths. We look forward to welcoming you back in the future.
Kind regards,
Kiera
perfect service
30 July 2026
Reply from Goldsmiths
Hello Bob,
Thank you for your wonderful review.
It's great to hear that you had a positive experience with Goldsmiths. We sincerely appreciate your kind words and your support.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Jen,
Thank you for your 5-star rating.
We're delighted that we could provide an experience that met your expectations. Your support and feedback mean a lot to us.
We hope to see you again soon.
Warm regards,
Kiera
the watch came the next day and was of…
the watch came the next day and was of high quality,
28 July 2026
Reply from Goldsmiths
Hello David,
Thank you for your lovely review.
We're so pleased to know that you were happy with your experience at Goldsmiths. Client satisfaction is at the heart of everything we do, and your feedback is truly appreciated.
Kind regards,
Kiera
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