Always a good experience with goldsmiths either online or in store. The only thing I wish they would do both inshore and online is to complete the warranty card! They never do it. Other stores ive bou... See more
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Review summary
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Reviews shaping this summary
The process of selecting and buying the watch was simple and easy. Unfortunately the courier service was very poor; the driver said there was no-one home when I was present and waiting the whole time.... See more
Company replied
The experience with Goldsmiths was good. The guy called Lawrence at Trafford Centre branch was brilliant. In terms of customer service, other staff members were average and below average really. Deliv... See more
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Welcomed by friendly staff. Even though the item we wanted wasn't stocked at the Peterborough branch The lady was very helpful and explained how we could find the item required. We ordered from the we... See more
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Company details
- #234 of 290 best companies in Jewellery shop
- #108 of 129 best companies in Watch shop
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Placed order on the Friday and it…
Placed order on the Friday and it arrived Saturday dinner time! Very well packed and a very polite delivery man by the name of Paul. I was very impressed.
26 July 2026
Reply from Goldsmiths
Hello Janet,
Thank you for your kind review. We're so pleased to hear that you enjoyed your experience with us. Your feedback is greatly appreciated, and we look forward to assisting you again soon.
Best wishes,
Kiera
I've been told I would receive my order…
I've been told I would receive my order in 1-2 working days , my order came in a week , I've tried calling their customer service phone number , I've waited for an hour in the que for the robot to kick in, just as I was number 1 in the queue ,"we are sorry but we are currently unavailable to assist , please call later "which as a lovely experience ... I've tried their live chat , most of the day is unavailable for orders and updates , so no one cares, at least I've received my order , eventually ... I doubt id ever use your services again
26 July 2026
Reply from Goldsmiths
Hello Benjamin,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must have been to experience a delay beyond the estimated delivery timeframe and then encounter difficulties when trying to contact our Client Service team.
Waiting on hold for an extended period only for the call to be disconnected, as well as being unable to access assistance via live chat, is understandably disappointing.
While we are pleased to hear that your order was ultimately delivered, we regret that the lack of communication and support has left you with a negative impression of our service.
We would welcome the opportunity to review your experience further. Please contact our Customer Experience team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to assist.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Ian,
Thank you for your kind review. We're so pleased to hear that you enjoyed your experience with us. Your feedback is greatly appreciated, and we look forward to assisting you again soon.
Kind regards,
Kiera
The staff made our experience…
The staff made our experience exceptional. Marco and Steph had fantastic knowledge of all the products. We had a great experience and laughed so much.
26 July 2026
Reply from Goldsmiths
Hello Kelly,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best wishes,
Kiera
Customer service was exceptional and…
Customer service was exceptional and received goods the next day. Very good overall experience.
26 July 2026
Reply from Goldsmiths
Hello Adrian,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best,
Kiera
Reply from Goldsmiths
Hello Karen,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best wishes,
Kiera
Found it very difficult to speak with…
Found it very difficult to speak with your customer services department. Had a watch that didn’t work, no apologies. Wouldn’t buy from you again.
26 July 2026
Reply from Goldsmiths
Hello Debbie,
Thank you for taking the time to share your feedback. We are sorry to hear that you found it difficult to contact our Client Service team and that your experience did not meet your expectations.
We understand how frustrating it must have been to receive a watch that was not working correctly, and we are disappointed to learn that you felt your concerns were not handled with the care and attention they deserved. This is not the level of service we aim to provide.
We would appreciate the opportunity to investigate your experience further. Please contact our Customer Experience team at client.experience@thewosgroup.com with your details, and a member of the team will be happy to assist.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Mesra,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Kind regards,
Kiera
Super speedy dispatch and delivery
Super speedy dispatch and delivery. Everything was really well packaged.
25 July 2026
Reply from Goldsmiths
Hello Amanda,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Kind regards,
Kiera
The website saying extra 10% off the…
The website saying extra 10% off the code don’t work
25 July 2026
Reply from Goldsmiths
Hello Meymuna,
Thank you for taking the time to leave your feedback. We are sorry to hear that you experienced difficulties using the promotional code advertised on our website.
We understand how disappointing this must have been, particularly if you were expecting to receive the advertised discount. We always aim to ensure our promotions are clear and easy to redeem, and we regret any frustration caused.
We would be happy to look into this further for you. Please contact our Customer Experience team at client.experience@thewosgroup.com with details of the code and your order, and a member of the team will review this matter for you.
Kind regards,
Kiera
Very easy to purchase the watch I…
Very easy to purchase the watch I wanted plus it arrived the very next day.
25 July 2026
Reply from Goldsmiths
Hello Andy,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best,
Kiera
Great discount for blue light and brilliant customer
I bought a watch online using my blue light discount. It arrived within a couple of days. I then took it to a store to have it altered. Very smooth from start to finish and the customer service was second to none.
22 July 2026
Unprompted review
Reply from Goldsmiths
Hello Julian,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best,
Kiera
The company were great but I took the…
The company were great but I took the watch I brought to goldsmiths shop to get links taken off only to be told they did not have the tool to take links off and was told to take it somewhere else and pay I was totally shocked the sales person was not very helpful
25 July 2026
Reply from Goldsmiths
Hello Tracey,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with your purchase; however, we are sorry to learn of your experience when visiting one of our showrooms for a bracelet adjustment.
We understand your disappointment at being unable to have the links removed and appreciate how frustrating it must have been to be advised to seek assistance elsewhere, particularly after purchasing your watch from Goldsmiths. We are also sorry to hear that you felt the service provided did not meet your expectations.
We would welcome the opportunity to review your experience further. Please contact our Customer Experience team at client.experience@thewosgroup.com with details of the showroom you visited, and a member of the team will be happy to assist.
Kind regards,
Kiera
My first time using Goldsmiths but…
My first time using Goldsmiths but won’t be my last. Less than 24 hrs from ordering to delivery with excellent communication in between. Delivered within allocated time slot, very well packaged.
It’s a refreshing change to deal with a first class company who uphold traditional values and customer service. Thankyou SR.
25 July 2026
Unprompted review
Reply from Goldsmiths
Hello Simon,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best,
Kiera
Item arrived as stated on my order…
Item arrived as stated on my order confirmation, item was packaged well and nicely presented
25 July 2026
Reply from Goldsmiths
Hello Philip,
We truly appreciate your 5-star review. It's wonderful to hear that you had a great experience with us. Thank you for your support, and we hope to welcome you back again soon.
Best,
Kiera
Product was accurately marketed and…
Product was accurately marketed and exactly what I wanted. The finance interface seamless and easy to use. Even down to the product packaging…good customer service, well thought through
25 July 2026
Reply from Goldsmiths
Hello Sean,
Thank you for the 5-star rating and kind feedback. We are delighted to know that you had a positive experience with us and appreciate your support. We hope to see you again soon.
Kind regards,
Kiera
Love your offers especially the Gucci…
Love your offers especially the Gucci collection really nice and love your deals was a gift for myself very happy with it.. that’s me got yellow gold white and rose gold Gucci band love it
25 July 2026
Reply from Goldsmiths
Hello Nicola,
Thank you for the 5-star rating and kind feedback. We are delighted to know that you had a positive experience with us and appreciate your support. We hope to see you again soon.
Best wishes,
Kiera
Great service apart from call centre…
Great service apart from call centre cut my call off after an hour wait on the phone which was not happy with as spent a lot with goldsmiths
25 July 2026
Reply from Goldsmiths
Hello Paul,
Thank you for taking the time to leave your feedback. We are delighted to hear that you were pleased with the service you received overall and appreciate your continued loyalty to Goldsmiths.
However, we are sorry to learn of your experience when contacting our Customer Service team. We understand how frustrating it must have been to wait for an extended period only for the call to be disconnected, particularly as a valued client.
Your feedback is important to us, and we will ensure your comments are shared with the relevant team for review. Should you wish to discuss your experience further, please contact our Customer Experience team at client.experience@thewosgroup.com.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Joanne,
Thank you for your lovely review. We're thrilled that your experience met your expectations and that you left feeling satisfied. We look forward to welcoming you back to Goldsmiths again soon.
Best wishes,
Kiera
Excellent price
Excellent price, product and service will definitely be ordering from you again..5*
25 July 2026
Reply from Goldsmiths
Hello,
Thank you for your lovely review. We're thrilled that your experience met your expectations and that you left feeling satisfied. We look forward to welcoming you back to Goldsmiths again soon.
Best wishes,
Kiera
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