We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... See more
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Review summary
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Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all... See more
Company replied
Been working with Good Energy for the last few weeks to submit meter readings for the upcoming FIT payments and I cannot fault the support and communication from them. Ann Marie Cherry in particular... See more
Company replied
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communicat... See more
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Company details
- #9 of 35 best companies in Green energy supplier
- #7 of 30 best companies in Electric utility company
- #8 of 42 best companies in Energy supplier
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15k reviews
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Reply from Good Energy
We are truly grateful for your kind words about our quick help and attention. We always aim to provide excellent service.
So pleased to be with Good Energy
I am a recent customer of Good Energy, and I can say without reservation that the level of service and attention to detail I have had to date are second to none. A great company with genuine moral and ethical principles. I trust I can look forward to this great level of service continuing, and I am pleased to be part of a great movement towards better and cleaner energy production and usage. Thank you Good Energy!
14 July 2026
Reply from Good Energy
We are so delighted to hear about your positive experience with us and that you appreciate our commitment to ethical principles. It's wonderful that you feel part of the movement towards cleaner energy. We look forward to continuing to provide excellent service.
Reply from Good Energy
We're delighted to hear that we were able to provide a fast response and address all of your questions. Thank you for your positive feedback!
Josh was absolutely brilliant
Josh was absolutely brilliant at explaining what was going to happen with my move. He was pleasant & patient & repeated things when neccessary as I live with a neurological condition. He answered all my questions & nothing was too much trouble. I am reassured that everything will go smoothly.
14 July 2026
Reply from Good Energy
We are so pleased to hear about your excellent experience with our team! It's wonderful that you felt reassured and that everything will go smoothly. We appreciate you sharing your feedback.
Claire D was a joy and a delight
Claire D was a joy and a delight. She made sensible decisions, was organised, efficient and determined to stop the computer reverting to the incorrect information. The best, most helpful person I've ever spoken to at Good Energy - and they are generally a helpful bunch. Thank you
14 July 2026
Reply from Good Energy
We are so pleased to hear about your positive experience. It's wonderful to know that our team member provided such excellent and efficient support. We will be sure to share your kind words with them. Thank you for your feedback!
Setting up process very easy and very good customer service
Having moved to the UK recently, getting all my utilities set up was a bit of a challenge. Ryan from Good Energy was super helpful in providing the right information and answering all my questions by email.
I have set up with Good Energy and find the statements very clear and my account easy to navigate.
24 June 2026
Reply from Good Energy
We're delighted to hear about your positive experience setting up your utilities after your move. It's wonderful that our team member was able to provide clear information and answer your questions thoroughly. We're also pleased you find our statements clear and your account easy to manage.
Very good customer service and very…
Very good customer service and very polite thank you
13 July 2026
Reply from Good Energy
We are delighted to hear that you experienced such good customer service and politeness from our team. Thank you for your kind words!
Excellent service
Donna M at Good Energy just sorted everything out quickly and efficiently superb!
13 July 2026
Reply from Good Energy
We are delighted to hear that our team member sorted everything out quickly and efficiently for you. We appreciate your positive feedback!
Clearing up a misunderstanding
Clearing up a misunderstanding. Rafi sorted the problem for me within minutes after I had contacted Good Energy. He was polite, kind and professional.
Thank you.
10 July 2026
Reply from Good Energy
We are delighted to hear that our team member was able to quickly resolve your issue. We appreciate your kind words and positive feedback.
After renewing my heat pump tariff I…
After renewing my heat pump tariff I was surprised to see such a large increase in the off-peak and peak rates. On contacting Good Energy, Donna M clearly explained the reason for the large increase which is primarily due to the conflict in the Middle East. After looking at alternative energy suppliers, it became very evident that Good Energy had the most competitive rates, so we are going to continue with Good Energy which will now be our 18th year
12 July 2026
Reply from Good Energy
We truly appreciate you taking the time to share your positive experience with us. We understand your initial concern regarding the tariff increase and are glad our team could clarify the reasons behind it. It's wonderful to hear that after exploring other options, you found our rates to be competitive. We value your continued loyalty over the past 18 years and look forward to many more.
Donna M was brilliant sorted my enquiry…
Donna M was brilliant sorted my enquiry and activated immediately I could not have asked for more 10 out of 10 Thanks Donna M much appreciated
10 July 2026
Reply from Good Energy
We are so pleased to hear that our team was able to resolve your inquiry swiftly and effectively. We truly appreciate your kind words and positive feedback.
I received a prompt and friendly reply
I received a prompt and friendly reply. I was suggesting a lower increase in DD payement than the sum announced.
This was gratefully accepted along with the suggestion I might want to increase it again as winter approach. I keep a tight eye on my consumption and ask for a reimbursement when in large credit. The pattern of communication with GE staff who bother to backtrack a little in my account history is frequently excellent. I whinge at the amount but not at having chosen an ethical energy provider.
11 July 2026
Reply from Good Energy
We appreciate you sharing your positive experience with us. We are glad to hear that our team provided a prompt and friendly response, and that we could accommodate your request regarding your direct debit payments. We always aim to provide excellent service and are pleased that our staff's attention to your account history has been helpful. Thank you for acknowledging our commitment to being an ethical energy provider.
Good Energy has great customer service…
Good Energy has great customer service which I have used a few times. My recent enquiry was dealt with very promptly by Donna M and she took immediate action, so I am a very happy customer!
10 July 2026
Reply from Good Energy
We're so pleased to hear that you've had great experiences with our customer service. It's wonderful to know that your recent inquiry was handled promptly and that you're a very happy customer!
Raffi was professional and solved out…
Raffi was professional and solved out my issue that was going on for 4 months in one day.
10 July 2026
Reply from Good Energy
We're thrilled to hear that the issue, which had been ongoing for some time, was resolved professionally and efficiently in a single day. Thank you for your positive feedback!
Excellent customer service
Good Energy always provide excellent customer service. It's easy to talk to someone on the phone, and staff are knowledgeable, friendly and interested in you as a customer.
9 July 2026
Reply from Good Energy
Hello Maria,
We are so pleased to hear that you consistently receive excellent customer service from our team. It's wonderful to know you find our staff knowledgeable, friendly, and genuinely interested in assisting you. Thank you for your kind words!
Kind regards,
Good Energy
Good Energy
Just recently switched to Good Energy and as of now I have nothing but positive thoughts about my switch with Good Energy everything went well and my interactions with customer services has been awesome.
9 July 2026
Reply from Good Energy
Hello,
We're so pleased to hear that your switch to us went smoothly and that you've had such positive interactions with our customer service team. We truly appreciate you sharing your excellent experience.
Kind regards,
Good Energy
Quick and easy to request a refund and…
Quick and easy to request a refund and get our direct debit changed.
9 July 2026
Reply from Good Energy
Hello Deborah,
We're so pleased to hear that you found the process of requesting a refund and changing your direct debit to be quick and straightforward. Thank you for your positive feedback!
Kind regards,
Good Energy
Hannah was very helpful
Hannah was, and always has been , very helpful , polite and courteous.
8 July 2026
Reply from Good Energy
Hello Leonardo,
Thank you for your wonderful feedback! We are so pleased to hear that our team member consistently provides such helpful, polite, and courteous service. We will be sure to share your kind words with them.
Kind regards,
Good Energy
Have been a customer for quite a number…
Have been a customer for quite a number of years now and been happy with the service.
Recently negotiated with Good Energy because they increased the monthly payment. Juliana who responded was very reasonable and an agreement was reached which satisfied both Good Energy and me. Thank you 🙏
8 July 2026
Reply from Good Energy
Hello Sophie,
We are so happy to hear about your positive experience and continued satisfaction with our service over the years. It's wonderful to know that our team was able to assist you effectively with your recent negotiation. We appreciate your kind words and thank you for your valuable feedback!
Kind regards,
Good Energy
Good customer service
Clear emails and problems dealt with by Johnny efficiently.
8 July 2026
Unprompted review
Reply from Good Energy
Hello Mrs Rollinson,
Thank you for your wonderful review! We are so pleased to hear that our team member was able to resolve your issues efficiently and that you found our communications clear. We appreciate you sharing your positive experience.
Kind regards,
Good Energy
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