My first ordering experience with Goodness Direct last week. Great email communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived here far mo... See more
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See what reviewers are saying
I ordered 5 packs of sweet chilli and red pepper crisps and only received 4. Despite several emails I’ve had no reply. Disappointed! [Order #47126] (03/07/2021) Product Quantity Pri... See more
The elderberry juice is fruity delicious and a little bitter as this fruit naturally is without added sugar. Unfortunately, I ordered the juice thinking I could use it as a daily immune boosting suppl... See more
* Update* Review Ammended Goodness Direct have been in touch (following the review) to say an email was sent with an explanation…this unfortunately went to junk mail as the sender came through as... See more
Company details
Information provided by various external sources
Providing you with health and well-being haven by gathering together everything that is good for you and offering a service that really is healthy shopping made easy. This range is not only crammed full of healthy foods but also fitness foods, organic foods, vitamins and herbal remedies, vegan & cruelty-free toiletries and eco-friendly household products. If you are on a restricted, free-from diet, fear not, here you will find 1000's of foods for you, gluten-free, wheat-free, dairy-free and other free-from foods.
Contact info
3-4, Forest Business Park, Argall Avenue Leyton, E10 7FB, London, United Kingdom
- 020 8520 4774
- info@goodnessdirect.co.uk
- www.goodnessdirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent quality
Excellent quality, highly recommended, delivered on time shortly after purchasing online. Will order more online when i have enough money in my account. Exceeded my expectations.Thank you
product not available but was available…
product not available but was available on websote when I ordered.i asked to delay until product was available. however return process started without my consultation. not very good customer service.
Very easy website to uswe and goosds…
Very easy website to use and goods arrived sooner than expected.
Swift service
Swift service, arrived promptly, with good notification & communications. Well and safely packaged. Happy customer.
Ordered 5 litre blueberrry drinks and a…
Ordered 5 litre blueberrry drinks and a packet of crisps.
Received 4 x 330ml kids drinks and a packet of crisps.
Called and emailed several times no reply spent £18 no refund no explanation.
Definitely won't be recommending or using again. Worst experience in many many years online shopping zero stars.
Excellent service very helpful
Excellent service very helpful, sorted my query efficiently and Mr Jem who was dealing with my order went out of his way to sort things out and phoned back to keep e updated
Great!
I am pleased with my purchase, good quality and excellent customer service! Thanks
Faultless
Excellent packaging, great value for money and speedy delivery. Have recommended to my vegan family members and friends already.
Some items were out of stock so rather…
Some items were out of stock so rather than refund me for those items they sent me 2 of something i had already ordered, but I didn't want 2 I only wanted one. Also 2 items were missing and i was charged for them. I sent an email to you via your website almost a week ago now and still haven't received a response. UPDATE: Got a call today from Jem who has hopefully sorted out my issues and I am awaiting delivery of the missing items. Thank you Jem
Good Customer Service
The courier company delivered to the wrong address. I informed Goodness Direct and Jem contacted me, not only did they redeliver they gave extra packets. This was sorted quickly and efficiently by Jem. The products were a present and the recipient said they were delicious.
I am back with updates on 13/09/2021 I…
I am back with updates on 13/09/2021 I leave here an review with 1star after this review I received a phone call where they try to explain everything what happened and in one or 2 days my parcel was send....latter one I've been called and asked if I can change my review about this company I did explain was not professional what they did and in the end they offered me an extra few teas for free in exchange of my experience with them just because the person which I was talking to was very kind and explain everything I give them now 5 stars but I am not sure still if this was just an case because they have a problem or maybe if I never did my complaint probably I never had my products I don't know that....in the end I am happy because everything was sorted.
Great service
Struggled to find Brown bread gluten…
Struggled to find Brown bread gluten free flour anywhere in the shops so did an online search and came across Goodnessdirect. Great selection, reasonably priced and good service, arrived promptly and the little feebie was a nice touch.
Very satisfied
After a short telephone conversation, we identified the product requested and it was promptly sent to me. Thank you also for a complimentary vegetarian dish.
Great service.
My order was delivered promptly and items intact and well packaged. No issues. Very pleased.
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