GO Outdoors - Basingstoke Reviews 

Visited Go Outdoors in Basingstoke today with a view to purchase the Berghaus Telstar 5 tent and accessories. We rang up before going to check if they had it on display and unfortunately they didn’t, however they had another tent that was very similar in size and shape that was set up on their tent field, so we were able to get a feel for what sort of space we would have. We were served by Anya at the till who was able to price match the tent and accessories to the slightly cheaper price that was being advertised on the Go Outdoors website. When we went to collect the tent we noticed that the 2 bags on the shop floor were damaged slightly so Anya was able to speak to her colleague Alex who very kindly bought another tent up from the stockroom downstairs after checking it was free from damage.

Overall great customer service from Anya and Alex - thank you! :)

Carol was really helpful and spent time with us to ensure we were able to choose the correct Garmin watch - which was also a great price

Fast collection time, great product and amazing member reduction price. Very happy overall with Go Outdoors experience.

I purchased a roof box specifically for a family trip to Yorkshire, only to discover that the keys were missing, leaving me unable to use it when I needed it.

I initially wondered whether the keys had somehow been misplaced after purchase. However, because I urgently needed a roof box for the trip, I ended up buying the exact same model from Halfords. Having now seen how the new box is packaged and supplied, I am confident there is no realistic way the keys were ever present in the GO Outdoors box when it was sold to me.

This caused completely unnecessary stress and inconvenience immediately before a family holiday, as well as requiring me to go elsewhere and purchase another box.

When you’re selling equipment like a lockable roof box, checking that something as fundamental as the keys are actually supplied should be basic quality control.

Really disappointing from GO Outdoors.

Ordered online to collect in store, no problems

Many thanks to Anya in the footwear department who managed to sort out a pair of shoes for my exceptionally wide feet

Was assisted by the lovely Sophie noble she was extremely helpful and very sweet. Amazing experience thank you

I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and trouble free experience. So nice to have such good service in a large retail outlet. Thankyou Lynda - you took the stress out of my shopping trip.

Had reserved two bikes for our grandchildren which Terry then fitted them for. An excellent job which made the experience very easy and enjoyable

Most helpful staff extremely polite nice to chat with and overall amazing service

The assistant, Sophie N., was most helpful, answering all our questions fully & adding other helpful comments. I felt unhurried, thus able to feel confident with my decision of what to purchase.

We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly, and provided excellent service throughout.
She made the whole experience so easy and enjoyable, especially as I had expected it to be more of a chore! Sophie was amazing and went above and beyond to make sure we had everything we needed.
We will definitely be back!

Stock of everything you need. Massive store. Helpful staff. Membership is worth it with reasonable fee considering the sale prices

Helped by the knowledgeable Sophie with some horse riding equipment today. As very patient with the sizing of some chaps but got me everything we needed, thanks Sophie!

Had the item they wanted that I went in for, in my size too! Also picked up a pair of lightweight shorts which were in the sale. Bargain.
Mary on the till was friendly and helpful

Lynda was fantastic with helping me find the perfect pair of walking boots. She was incredibly knowledgeable about the different brands and very patient as I tried them on in several different sizes. I took the dog out with them this morning and am delighted with them. Thank you Lynda !

Visited the Basingstoke store to look for a small Berghaus camping table, a camping storage cupboard, a fishing hat and some other items. Unfortunately there was hardly any stock left of camping tables or cupboards on the shelf but we found the items on display within demonstration tents elsewhere in the camping section. We asked an assistant if we could have them and he advised us yes, as they were all available for sale, even though they were not packed up and on a shelf. He also said the manager may consider discounting the two items so we should ask at the till. We bought some other items and went to the till. We asked about any further discount on the demonstration models and the manager agreed to give a further 10% discount on each of them which was great. The assistant, Paul, was very helpful as he helped pack up the demo items in their respective bags. The till assistant, Mary, and the manager Aaron, were also very helpful and pleasant to deal with. Would thoroughly recommend this store - it's spacious, has a lot of stock usually, and the assistants are very knowledgeable and helpful.

Speedy delivery and great service in store collection point.

Brilliant company never had any problems. Very polite staff helpful instore and on telephone.

First class service from Terry in the bike department and Stan on the tills.
Terry took the time to correctly size and adjust the bike for my grandson and then to ensure everything was in full working order. Stan was very customer friendly on the tills. A very pleasant and recommended experience.