GO Outdoors - Basingstoke Reviews 

We were served by a male named Paul in the Tent department, Paul was very knowledgable and helpful. We were very grateful for his help and assistance.

Ordering process can be greatly improved. I ordered a tent to store pick up which was in stock only for the order to be cancelled 24hrs later. I had to call the store for an explanation and the reason was because the store did not have it. A great waste of time! Like other large establishments I would expect them to obtain the stock to the local store that you have selected on-line. The only option I had was to order online which was a further £20 delivery. Summary - If the store does not hold the stock in-store, then please do not allow customers to select the option. The only plus side was the store colleague was helpful advising post cancellation.

Terry was great today. Very helpful and knowledgeable. Squeezed us in for a minor derailleur adjustment. Will definitely be going back to get our 4 bikes serviced in future. Booking advisable as they are very busy.

Renewed my membership several days ago but the cashier has not entered the details correctly so my profile says I’m not a member. I’ve emailed customer services and received a reply with a bunch of FAQs to read/try - unfortunately staff input error isn’t listed! Returned to the store today and bought a rather expensive tent from a cashier who clearly hasn’t heard of customer service. I explained the membership situation to the cashier and he couldn’t have cared less! I guess the rest of our camping accessories for our upcoming trip will be purchased elsewhere!

Not enough checkout staff.
Took me longer to pay for it, than browsing and choosing in the first place

Like this company, great stock availability and decent prices.

We were at Basingstoke’s shop yesterday. My husband and I were undecided on a few items and George was really patient with explaining the differences between the various styles. We bought our camping equipment and we very happy with our purchases.

Thank You very much George, your knowledge was absolutely incredible.

Anya was very polite and helpful, she helped me with which type of shoe would be best for my feet and purpose.

Highly recommend.

Travelled to the Basingstoke store, which is huge, in the hope of seeing a Zempire Monstabed on display, as it's an expensive thing to buy without seeing. Disappointingly, none were on display, staff said because they get spoiled if left out. Also, they said they didn't have the single size, and only 1 or 2 of the double one, despite the website saying they were in stock there. A wasted journey, though I ended up buying one online anyway, not because of a great price,(similar price to competitors) but because the air-pump which goes with the bed was available, and several other sellers do not stock it. So quite a mediochre experience.

Easy to order online along with good communication to let you know when the order is ready. Also easy to pick up in store - the collection point is not hidden away in a corner of the shop. Would order from GO outdoors again.

Sophie was amazing. She had so much knowledge about walking boots and helped me choose the perfect new boots for my hike in September. She is a credit to the team at Go Outdoors Basingstoke.

Helpful staff , good selection of goods. Very nice store.

Great store. A massive thank you to Lynda who helped me with the purchase of my new walking boots. She was lovely and went to great lengths to help make sure the boots I chose were the right ones for me. Thank you.

We originally went to Southampton store and had a bad experience regarding ordering a tent through click and collect. The didn’t have it in store and didn’t know whether it would be in the stock delivery that afternoon. The staff were polite but didn’t know the answers to anything we asked. When we called and arrived at the Basingstoke branch, the store manager Martin was amazing. Great customer service skills and very helpful. He sorted all of our issues very quickly and we walked away happy. Would recommend this store - all staff were super friendly and had much more selection. Thanks Martin!!

Great shop - well laid out - and helpful advice.

I use this company alot they have a huge range to choose from at very reasonable prices

It was amazing the employee Nuriye was extremely helpful and amazing to talk to. She made my experience here really good, and she was one of the most helpful employees I’ve come across in all of retail.

Went to the Basingstoke store to get some top up and new bits for a camping trip next week. As always. Wanted just X and Y and ended up with X, Y, X and half the alphabet. Staff helped and found a trolley for us. As we had a fair bit of stuff, the gent behind the till came round to help with the heavier items and left them in the trolley for us. There membership really helped too and made a huge cost difference on what we bought.
Staff were all helpful and gave sound advice. Not just a sale, actual help.
Great job Go Outdoors :) happy customer that will return.

Came in as a beginner looking for some climbing shoes so naturally was not confident on which brands or type was good. Staff member George was incredibly helpful in picking out the right ones and making sure they were a good fit. Would definitely recommend both him and the store.

Easy to obtain refund for unneeded items.
Good pricing and helpful staff.