GO Outdoors - Bristol Reviews 

3,929
•
TrustScore 5 out of 5

4.8

Tramway Road, Bath Road, BS4 3DS Bristol, GB

•

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Rated 5 out of 5 stars

I came today with my teenage son to Go outdoors Bristol Tramway Rd to buy some walking shoes and been served by young girl name Mariam. We been trying at least 5 pairs different shoes and Mariam was v... See more

Company replied

Rated 5 out of 5 stars

Me and my daughter had a great experience at Go Outdoors in Bristol. We were buying my daughters first horse riding clothing and Zoe was super helpful and instructing us on what to buy and ensuring we... See more

Company replied

Rated 5 out of 5 stars

Went to GoOutdoors for footwear for hiking/walking. Marysia greeted us with a smile and was very natural, chatting and learnt what we needed and recommended even better shoes than we expected compar... See more

Company replied

Rated 4 out of 5 stars

I went to bath Rd branch today to purchase a few fishing related items the gentleman who served me Andy was most helpful with a few questions that I asked him . I do like shopping at stores where the... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Activewear shop
  4. Bicycle Shop
  5. Climbing club
  6. Horse-Riding Service
  7. Running Shop

About GO Outdoors - Bristol

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom

  • 01174 280761

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,929)

36,702 reviews in the last 12 months

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Rated 5 out of 5 stars

I came today with my teenage son to Go…

I came today with my teenage son to Go outdoors Bristol Tramway Rd to buy some walking shoes and been served by young girl name Mariam. We been trying at least 5 pairs different shoes and Mariam was very kind smiling supportive and patient with us even if she was serving other people same time . I wish we have more people in the shops like Mariam who with care and smile are there for customers 🤩😍

24 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mariam was awesome

Mariam was awesome. Super smiley, friendly and helpful.

I asked her to fetch me lots of different footwear and she did it with a smile and happiness.

Thanks for the help 😄

24 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional experience choosing walking…

Exceptional experience choosing walking shoes , Mariam was really helpful and gave great advice for my feet ! Impressed with the customer service at this branch

24 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to store at go outdoors in…

Came in to store at go outdoors in Bristol for some water proof boots for our grandson. We were welcomed by Mariam in footwear. She was very helpful in choosing some boots. We were also helped by Kerrie with advice. Excellent service from all staff, will be back.

24 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went in to get our son some shoes…

We went in to get our son some shoes and Mariam was great help :]
Left happy & quickly

24 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop with brilliant staff

Me and my daughter had a great experience at Go Outdoors in Bristol. We were buying my daughters first horse riding clothing and Zoe was super helpful and instructing us on what to buy and ensuring we had the correct fit for her helmet and boots. Her detailed knowledge of the equipment really helped. Heidi processed our purchases at the desk and was very helpful in instructing us on benefits we could apply in order to better manage the cost.

23 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I want to thank Mariam for being so…

I want to thank Mariam for being so incredibly helpful today. I don’t quite know how she did it but having only momentarily glanced at the shoe I was asking for in a certain size, she went away and came back with the exact one. You were so helpful and smiley - thank you again!

23 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service with children's walking shoes

I went in to see if I could find walking shoes for my daughter. Mariam was so helpful and friendly, helping check the fit was right. She found the perfect pair, which also happened to be on the sale. I was so pleased I had a look for my son too and Mariam helped with fitting him. Great service.

19 September 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Marysia was friendly and helpful

Marysia was friendly and helpful. There was a minor imperfection with my coat so she kindly gave me a reduction. Love the Bristol store, always clean and tidy with lovely staff. Thanks to all the staff.

22 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service today from Marysia on the…

Great service today from Marysia on the tills. Many thanks

22 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had marysia serve us and she was…

We had marysia serve us and she was fantastic, enthusiastic and chatty with my son! Really good customer service

22 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Customer Service

⭐⭐⭐⭐⭐ Outstanding Customer Service – Marisa Deserves Recognition!

I wanted to take a moment to recognise Marisa at GO Outdoors Brislington for providing genuinely exceptional customer service.

From the moment we approached the till, Marisa was absolutely fantastic. She was friendly, welcoming, professional and clearly passionate about making sure customers leave happy.

What particularly impressed us was her excellent product knowledge, positive attitude and willingness to go above and beyond. She made the whole experience feel personal rather than just another transaction, which is something you rarely see in retail these days.

Marisa is a real credit to GO Outdoors. Her customer service skills, attention to detail and ability to make customers feel genuinely valued are exactly what every retail business should strive for.

I sincerely hope the management team recognises and rewards Marisa for the outstanding service she provides. Employees like her deserve recognition because they’re the reason customers return, recommend a store to others and choose to shop there again.

Thank you, Marisa, for making our visit such a positive experience. GO Outdoors Brislington is lucky to have you!

Five stars simply aren’t enough! ⭐⭐⭐⭐⭐

22 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Marysia is a star!

Went to GoOutdoors for footwear for hiking/walking. Marysia greeted us with a smile and was very natural, chatting and learnt what we needed and recommended even better shoes than we expected compared with the idea we had when we came to the store.

Got a film recommendations and a lovely note too!

19 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience from kerrie and…

Excellent experience from kerrie and Sarah both made me welcome and valued.

21 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Requested in store pick up. Goods were available later the same day. The member of staff that gave me my order was polite, friendly, and genuinely interested in the items I’d bought and where I was going to use them.

10 October 2026
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you to all the staff at Go…

Thank you to all the staff at Go Outdoors Brislington for being so helpful on our recent visit, especially Sarah for an excellent telephone call
Extremely helpful
Brian

19 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

I still do not have the bike that I…

I still do not have the bike that I purchased a month ago now. I have since been to the store twice and called multiple times and no one is able to give me further information. The bike is still just sat in the maintenance area without being looked at.

22 September 2026
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thank you for your review.

We are sorry to understand of the experience that you have received with purchasing your bike in one of our stores. This is by no means the standard level of service we aim to provide our customers and it is truly disappointing to understand that this has been the case.

To allow our team to investigate this further for you we have reached out to you via the email address provided to discuss this. Please check your inbox for our email arriving with you shortly.

We look forward to having the opportunity to resolve this for you.

Kind regards
GO Outdoors Customer Care Team.

Rated 4 out of 5 stars

I went to bath Rd branch today to…

I went to bath Rd branch today to purchase a few fishing related items the gentleman who served me Andy was most helpful with a few questions that I asked him . I do like shopping at stores where the staff are polite and friendly

20 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the fishing section today …

Visited the fishing section today managed to get everything I needed great service and local knowledge from andy

20 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic deals on the things I wanted.

Fantastic deals on the things I wanted.
I was greeted by Lucy then served by Sarah at the tills.

19 October 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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