I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more
Company replied
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See what reviewers are saying
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more
Company replied
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... See more
Company replied
Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #64 of 122 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4k reviews
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Exemplary service: Mariam
Went to purchase a few small items and collect an order at the same time. Staff were genuinely helpful. Mariam, in particular, was extremely friendly and helpful. If only all interactions with staff at this store were as good as this. Mostly, I’d say they are, but there have been exceptions! So… full credit to Mariam, who made the whole experience straightforward and delightful. Thank you!
15 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
What fantastic service we got from…
What fantastic service we got from Mariam today int he Bristol shop. She assisted us with trying to find suitable shoes for my husband both in your shop and then when you didn’t have the correct size phoned to see if she could hold a pair at another branch.
We then bought shoes for myself and needed to renew our card and again Mariam was extremely helpful sorting out making sure the new card was working on his phone.
It made shopping on a very hot day a pleasant one.
Thankyou
15 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I was served by Robin who was very…
I was served by Robin who was very knowledgeable and very patient. It made for a great experience
14 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service in Shoe Department
I'd just like to say how helpful Robin was in the shoe department today. I was needing walking shoes and he was very helpful and was great with advice too, on fit and how to lace. Tis rare these days for assistants to go the extra mile..thanks Robin! I wouldn't have had the same experience on-line... !! I came away with two pairs!! 😀
14 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Dhruv the goat he put up with all my…
Dhruv the goat he put up with all my annoying questions. Got everything I needed for my hiking trip in one go.
26 July 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Great service friendly service and Andy…
Great service friendly service and Andy Tripp was great on the fishing department
11 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Camp bed for festival
Item we wanted was in stock, and several members of staff were very helpful. The shop was clean and when it was a bit busy, a member of staff opened another till. Mia at the till and Maryrie on the shop floor we very kind and knowledgeable.
10 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Went in an hour before closing and despite the fact there were lots of customers still browsing we were still very well looked after :) thank you to Mia and Marysia for all your help !! Lovely friendly customer service <3
10 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Mariam was super helpful with fitting…
Mariam was super helpful with fitting shoes. When I couldn’t find any that fit she directed me to right site online
10 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Today the staff at this branch went…
Today the staff at this branch went above and beyond. The simply wonderful Harris and Marysia really knew their stock and found me not one but two out of stock items. Thank you for excellent customer service. I will definitely be visiting again.
6 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Exceptional service as usual from Andy…
Exceptional service as usual from Andy Tripp at fishing section.
4 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff are always helpful polite and…
Staff are always helpful polite and informative. Andy in the fishing department was especially helpful, full of advise in all aspects and customer care. He and all the staff are a credit to the company. I enjoyed my visit and came away Happy.
4 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Staff are very approachable and helpful…
Staff are very approachable and helpful and Andy is very knowledgeable about the fishing products
4 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great range of fishing products
Great range of fishing products. Andy helped us very well
4 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lucy was brilliant
Lucy was brilliant! Her customer service was 10/10.
I had a faulty air bed to return and was buying a tent. She kindly made me aware of an offer of getting an airbed for £2 with the tent! Saving me &10 pounds!
Thank you so much Lucy.
3 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Wonderful
Wonderful, friendly staff, well informed and responsive to our inexperience. Kat and Karin were especially helpful and even the smiling lad on the way out made us feel that the it was well worth the trip. (Shame the toilets were out of order, but hey, first world problems!) Dunelm over the road made us coffee. 🤣
3 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Mark Fear
Andy was helpful helping me find what I wanted today in the fishing department
3 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Service was poor and no refund issued…
Service was poor and no refund issued despite store manager assuring me it would happen without me having to chase for it
27 July 2026
Reply from GO Outdoors - Bristol
We are sorry to hear that you were left disappointed with both the services you received and the handling of your refund. We understand how frustrating it must have been to be assured by the store manager that a refund would be processed, only to find yourself having to chase this up afterwards.
We appreciate that clear communication and following through on commitments are important, and we are sorry that your experience fell short of expectations on this occasion.
We have sent a email and look forward to hearing from you to have this resolved as soon as possible.
Kind regards
Go Outdoors Customer Care Team
I had an amazing shopping experience…
I had an amazing shopping experience with Kate today in the Bristol store. Can’t beat go outdoors
3 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Membership issues fixed.
I had issues with my membership card and applying additional discount that I had received, for a high value item, after speaking with store staff, he understood the issue and said at the till, all can be fixed. Luckily I had someone who knew her stuff (Mia) at the till and with a few clicks fixed my membership account issues . This enabled me to make my purchase with the additional discount that I had, I was very pleased with the service I received on what was a busy day at the till.
2 August 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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