GO Outdoors - Bristol Reviews 

3,856
TrustScore 5 out of 5

4.8

Tramway Road, Bath Road, BS4 3DS Bristol, GB


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Rated 5 out of 5 stars

I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more

Company replied

Rated 5 out of 5 stars

Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more

Company replied

Rated 5 out of 5 stars

Ted was a genuinely nice guy, knowledgeable on the products and helped me pick out an affordable selection of gear to suit my budget. Thoroughly appreciated and would recommend Go Outdoors to anyone.... See more

Company replied

Rated 1 out of 5 stars

After failing to remove a radio frequency anti-theft tag from my in-store purchase, Go-Outdoors expected me to drive 30 mile round trip (1 hr of my time) back to my nearest store in order to rectify t... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 121 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Bristol

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom

  • 01174 280761

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,856)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Billy for helping me choose…

Thanks to Billy for helping me choose the best shoes!!! And Mariam for organising our camping gear great service!

17 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Was welcomed by a kind member of staff…

Was welcomed by a kind member of staff as soon as we entered the store.

All the staff the store was friendly and helpful.

Louis was our server. He was friendly and polite

19 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and efficient staff

I came into the Brislington shop in Bristol looking for something specific, but couldn’t find it. Mariam understood what I was after and found it with me.
Quick and efficient and very kind as I have mobility issues.
I usually have a good experience in Go Outdoors, so I continue to look on the Go Outdoors website first as my ‘go to’ for my camping and outdoorsy needs.
Thanks very much

6 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy was very helpful.

17 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Heidi was so helpful

Heidi was so helpful. Full of so much knowledge and advice when it came to kitting my daughter out in some equine clothing and equipment. Very patient and kind, super friendly and efficient

14 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Many Thanks Mark - Fabulous Customer Service

I would like to thank Mark, the Tent Pole Expert at the Bath Road store in Bristol for his fabulous customer service on 14/7/26.

I’ve been struggling to find a replacement or a fix for a broken brow pole for a vintage (and still very much usable) 90’s Mountain Hardware tent.

Mark took the time to take a look at the broken pole, then had a look in his ‘box of bits’ and came back with a fix and all that would be needed to undertake the repair, along with clear instructions as to how to do so.

Thank you again Mark!

14 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors is great

Go Outdoors never disappoints. We invariably visit, find what we want and come away with more. So much choice and well laid out into sections - equestrian, footwear, tents etc so easy to navigate. Heidi was on the till when we left and she was friendly, chatty and efficient. The £5 loyalties card is definitely worth having.

13 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was visiting the store at Brislington…

I was visiting the store at Brislington yesterday. I had no idea what I was doing as I had snapped one of my tent poles.
I was assisted by Louis who I would like to say was the most kind helpful and polite young man. He is a great asset to the company and is very lucky to have him. I am not one to write a review however Louis deserves this! Thank you very much

13 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Heidi

Great service by Heidi - thank you. Phoned to check availability of Camping Gaz 904 before traveling to the store. Without asking and certainly not expecting this, when I arrived at the store Heidi had got the item out of stock and was expecting me. Simple but brilliant service. Thank you.

13 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff at Bristol store

Great staff at Bristol store , always friendly and helpful

28 June 2026
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Robin, thanks.

9 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop and Customer Service support

Great Customer Service support and the shopfloor is quite well stocked
Love the Go Outdoors shop 🤍

12 May 2026
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to buy some hiking boots

Came in to buy some hiking boots with my partner and we were both greeted by Kerrie, who was wonderful. All of our questions were answered and Kerrie was able to share some helpful tips on keeping our new shoes long lasting:) Thank you

9 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

On Tuesday I visited the GoOutdoors…

On Tuesday I visited the GoOutdoors Brislington store. I needed to ask Andy from the fishing section for some advice. Despite the fact that what I was in another part of the store, Andy took the time to personally show me the two options available at the store. He recommended the more expensive version, but due to the past help Andy has given me, I totally trust him. He is very knowledgable and very honest and straight talking.
Thank you Andy, it was great advice yet again.

7 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding Customer Service from Mark.

A special thanks to Mark for his outstanding customer service. He was patient, knowledgeable, and took the time to answer all our questions. He made our visit a great experience.

30 May 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from billie

Fantastic service from billie. Really knowledgable! A great experience

5 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tent purchase

We recently visited Go outdoors to look for a small tent. We were delighted to leave after purchasing a display tent at a discounted price. Staff were very helpful.

30 June 2026
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maria was very knowledgeable and made…

Maria was very knowledgeable and made our visit to the store a pleasure.

6 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Mariam

Great service from Mariam, thank you

6 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good vibe

Good vibe. Friendly. Served by Mariam.

6 July 2026
Unprompted review
GO Outdoors - Bristol logo

Reply from GO Outdoors - Bristol

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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