Xaina helped us today with finding the best pair of shoes according to our foot shape using the 3D foot scanner. She provided us with lots of information and was very helpful throughout the whole proc... See more
Company replied
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See what reviewers are saying
Craig was amazingly efficient, he did all the checks and had me on my way with my bike within 15 minutes, gave me great advice on other bits to purchase to make biking more enjoyable. Highly recommend... See more
Company replied
The Derby store was well laid out. Easy to find specific activity clothing. Plenty of room inbetween sections to look without being crowded by other shoppers. Lots of parking too. After making two gre... See more
Company replied
Andy was absolutely superb (Fishing, Derby store). We came in for equipment for our son who wanted to start fishing and he talked us through everything and gave us superb advice. The power of someone... See more
Company replied
Company details
- #60 of 78 best companies in Camping Shop
- #62 of 122 best companies in Activewear shop
- #71 of 95 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #24 of 39 best companies in Running Shop
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Liam was very helpful to everyone in the queue,and handled every single inquiry with great attention and professionalism 😁
10 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Craig was amazingly efficient
Craig was amazingly efficient, he did all the checks and had me on my way with my bike within 15 minutes, gave me great advice on other bits to purchase to make biking more enjoyable. Highly recommend
7 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
We had some troubles with our online order parcels, was helped by Paige who spent over 15 minutes tracking them down for us since had come in lots of different parts, even went out her way to check if an item we couldn’t get online was in store which thankfully it had just arrived that day and helped as gather our last few bits as we were off camping that day, thanks for saving our camping trip!
6 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Our experience with Xaina
Xaina helped us today with finding the best pair of shoes according to our foot shape using the 3D foot scanner. She provided us with lots of information and was very helpful throughout the whole process, many thanks!!
7 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Kat was so so helpful- she helped me to…
Kat was so so helpful- she helped me to sign up after my membership had expired and I didn’t realise! Her memory is so good, she could recall my email address after I told it her once - what a legend! Thanks so much, Kat!
7 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Go outdoors had what we needed
Go outdoors had what we needed. You get a good price being a member and then a further discount with your blue light card.
29 July 2026
Reply from GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Outstanding customer service
Very relaxed atmosphere, Kat Burrows and her team. As always fantastic service always helpful if you have any concerns or questions. Wouldn't go anywhere else for my camping gear
3 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Always a delight to be served by kat…
Always a delight to be served by kat Always helpful and will go that extra mile
3 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went into the store needing a pair of…
I went into the store needing a pair of walking boots for an upcoming challenge. I had no idea what I was looking for. Hassans knowledge and service was exceptional.
I left with exactly what I needed.
Thank you
30 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Security Tags Damaging Clothing
I bought a t-shirt from the Derby store today. I asked the girl on the till to check the fabric for damage where the security tag went through. It was fine, but when I tried to make the point that the security tags are sometimes damaging the clothes, despite attempts to put them through seams, she could not have been less interested.
I wanted to make the point about the security tags as it does put me off purchasing items from GoOutdoors store. I have had, in the past, t-shirts with damaged threads due to the security tags.
29 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Liam served us and he was super.
26 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Horrific service.
Asked a lady on the shoe area for some sandals who said that she’d get her colleague to get me it since she was already dealing with a few customers on the scanner. No one came over for an extremely long time. I had seen the lady use her walkie talkie several times and she had gotten no response. Shocking that no managers had acknowledged this as they were all stood at the front talking (assuming they are managers). Two males and one female. Seen a few other staff members walking around not concerned at all. Embarrassing service and treatment towards customers. Many other customers were waiting too. Quite concerning that a large store only has one employee on the shoe department on the first Saturday of school holidays… Also wondering why customers waiting for the machine get priority? Utterly disgusted by the lack of care and attitude from managers. Managers should be retrained since they clearly don’t know how to run a store. Would give zero stars if i could. Gp Outdoors you need to look at your employees and rethink what type of management you’re hiring. Wouldn’t recommend this store to anyone at all.
25 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for taking the time to share your recent instore experience.
Waiting an extended period for assistance, particularly after being advised that someone would come to help, is not the level of service we aim to provide.
It's especially disappointing to hear that repeated requests for assistance over the radio appeared to go unanswered while you and other customers were left waiting. We appreciate how this would have left you feeling ignored and undervalued, particularly during what we recognise is a busy trading period.
Customer service should never make our customers feel overlooked, and we're sorry that on this occasion we fell short of expectations. Your comments regarding staffing levels, communication and the support available on the department have been noted and will be shared with the store management team for review.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further.
Kind regards
Go Outdoors Customer Care Team
I needed someone to help me test fit…
I needed someone to help me test fit large duffel bags in my tiny-booted car. Liam helped me carry some out to work out which ones fit before I bought one. Absolute legend.
24 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Xaina in the she section went above and…
Xaina in the shoe section went above and beyond, nothing too much bother for her.
22 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
8 days later, no sign of the order.
I ordered on the 11th July, click and collect. I am now waiting for an email saying my order is ready to collect. No sign of it.
#352184
11 July 2026
Reply from GO Outdoors - Derby
Thank you for providing your feedback.
From investigating your order, we can see that it has expired and a full refund has been issued. Your items were in stock and ready for collection. However, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready, and we sincerely apologise for the inconvenience caused. This issue has been raised and is currently being investigated further.
We hope that you will choose to purchase from GO Outdoors again in the future to provide us with the opportunity to improve on the service received.
Kind regards,
GO Outdoors Customer Care Team
Expert staff
Andy was absolutely superb (Fishing, Derby store). We came in for equipment for our son who wanted to start fishing and he talked us through everything and gave us superb advice. The power of someone who is so knowledgeable about Fishing and willing to advise in that department made all the difference - thanks Andy
9 May 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Always a pleasant experience shopping…
Always a pleasant experience shopping in GoOutdoors Derby.
All products have always served me well also.
3 July 2026
Reply from GO Outdoors - Derby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Derby store was well laid out
The Derby store was well laid out. Easy to find specific activity clothing. Plenty of room inbetween sections to look without being crowded by other shoppers. Lots of parking too. After making two great purchases, Liam on the checkout was helpful, cheerful and made our whole experience very good. We will definitely be back.
12 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Andy, in the fishing section was fantastic. Spotted me unsure amongst the rods and came and knowledgeably answered all my questions. Fixed a rod i wanted that was seized in the heat and was just generally great!
11 July 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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