Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... See more
Company replied
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Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... See more
Company replied
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... See more
Company replied
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they... See more
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Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service from ally she is always…
Great service from ally she is always really helpful and great at giving advice when needed
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service from harry had a…
Great customer service from harry had a nice chat with him fast but good service
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Harry was very knowledgeable and…
Harry was very knowledgeable and answered all my questions! It was so nice to actually have a chat at the till rather than awkward silence whilst he scanned all our items! Customer service at its best!
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My experience was great Harry was so…
My experience was great Harry was so helpful ! Lovely young man .
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Had a good experience buying waterproof jacket.
Had a good experience buying a waterproof jacket. Busy day in the store but Mel was helpful and friendly and had plenty of time for me.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Emma was super helpful
Emma was super helpful. My first visit. Great price, great service.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Harry
I was served by Harry, he was very lovley, chatty and friendly, perfect help for us with memberships, amazing.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Ally such a lovely person
Ally such a lovely person , she makes my naylors experience brilliant.
Love the horsey shop in go doors
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Harry served us at the till
Was served at the till by Harry, he was friendly, efficient and knowledgeable an asset to the company.
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I came in around a week ago and was…
I came in around a week ago and was amazed by how helpful your staff member Hassan was he was very nice and friendly i had a nice chat with him as well made me feel very comfortable so the highest of praise for Hassan from me !
21 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I want to directly thank Tyler for his…
I want to directly thank Tyler for his service above and beyond with my Son's Hiking Boot this morning, unprompted he brought out 4 pairs to give me a quick choice.
Excellent. Thank you. 😁
29 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I visited the Derby store for the first…
I visited the Derby store for the first time to see what they had to offer , on arrival I was pleasantly surprised they had lots to offer .
The staff were very polite and helpful in particular Tyler was great helpful and very knowledgeable would definitely visit again and hope to see Tyler
28 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
excellent customer service from Tyler!
I received excellent customer service when I visited the store in the week, wasn’t too sure what I was looking for or where to find it and Tyler couldn’t have been more helpful. Really took the time to listen and go out of his way to make sure I was a satisfied customer 😁
28 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful and friendly staff
I tried on multiple walking shoes. Liam was extremely patient and helpful and I found a pair that were just what I needed.
27 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We have also come home disappointed…
We have also come home disappointed after being served by the same girl with no customer service skills. My partner asked her to check for the tags to be removed from the items. She shrugged him off and said she had done it while carrying on a conversation with her colleague. We have come home to find a security tag still inside the coat.... a 40min drive back to store to get that removed.
28 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ordering was easy except for some…
Ordering was easy except for some accessories. However went for click and collect at Derby and the staff were very helpful. Got all I need, within 48 hours.
14 August 2026
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good store with some great deals
Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they were wrapped into balls. A lesson in customer relationship in order I think.
27 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Mel was absolutely great so helpful
Mel was absolutely great so helpful
27 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Tents and camping gear.
We got lots of great help from a store assistant when looking at camping gear. Which the purchase we made the cashier was polite, friendly and professional.
24 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service and knowledge…
Great customer service and knowledge today when buying walking trainers - xaina was exceptional
21 August 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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