Pleasantly surprised by this store. Bigger than I expected and good value. Good mix of the big brands high value and the more reasonably priced. Great selection of everything you might need and friend... See more
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Visited Go Outdoors this soggy afternoon to purchase a new rain coat. I was served by a very friendly, helpful member of staff called Jake. He explained the membership sceme and was very patient.... See more
Company replied
Professional and helpful staff making the experience effortless and pleasant. We were looked after by a lovely young lady(sadly I didn't get her name) and Fay at the till who was kind and patient with... See more
Company replied
Served by Emilia and a group of young workers and my experience was fantastic. First of all they were not pushy or over bearing they just wanted to help to ensure I had an excellent experience.... See more
Company replied
Company details
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.8
Excellent
3k reviews
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Visited Go Outdoors this soggy…
Visited Go Outdoors this soggy afternoon to purchase a new rain coat.
I was served by a very friendly, helpful member of staff called Jake. He explained the membership sceme and was very patient.
A credit to the team!
24 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff are so lovely and welcoming and…
Staff are so lovely and welcoming and happy to help with any assistance. Thanks to Emilia and Leah
24 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shop
Great shop. Great Members deals. Fay was very polite and very helpful on the till too. Highly recommend this store.
23 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fay at Doncaster Store
Went to the Doncaster store , to sort out why my card was not working on the online platform . Fay behind the counter scanned my card , and said it was ok . So I purchased in store the items I required . And Fay took my payment and I got my discount . So all in all great customer service from Fay , and a great shopping experience !!!. Cheers Fay !
22 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful members of staff
A very helpful member of staff (Chris). Also ,the lady on the till (Fay) was very pleasant.
21 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly staff
Staff esp manager very helpful and took time to show me the range and find stock
19 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great range of products
Great range of products, helpful staff clean and tidy shop. The lady who served me today was Fay
21 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Extremely pleasant snd helpful…
Extremely pleasant snd helpful employees. Great customer service from Paige
19 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Cameron and Paige …
Cameron was super helpful and went above and beyond to make sure myself and my husband got the coats we needed, also helped with the walking boots. I wish Cameron all the success in his future.
Paige was also super friendly and polite whilst we paid for our gear. I wish Paige all the success in her future.
Lovely young members of staff.
Thank you.
16 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic staff
Professional and helpful staff making the experience effortless and pleasant. We were looked after by a lovely young lady(sadly I didn't get her name) and Fay at the till who was kind and patient with us. Highly recommended.
10 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
1st visit of many
Pleasantly surprised by this store. Bigger than I expected and good value. Good mix of the big brands high value and the more reasonably priced. Great selection of everything you might need and friendly staff. Cafe on site too so all you need for a relaxed shopping experience. Definitely sign up for the membership though £5 well spent
17 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very helpful staff great customer…
Very helpful staff great customer service
17 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly,efficient,knowledgeable…
Friendly,efficient,knowledgeable staff,and quality products at a good price.
16 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Served by Fay & Jack
Served by Fay & Jack. They were very helpful, and Jack went to a great deal of trouble to find what I wanted. Unfortunately, they were not in stock even though he did look through stock that had arrived but had not been put on display. My husband wears the long thermal socks year-round, and I think it is disappointing that they are only on sale around Christmas.
15 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic staff who were super helpful…
Fantastic staff who were super helpful and went above and beyond in their customer service! Shout out to Leah at the tills who was so kind and helpful getting my online order.
14 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Poor customer service
Was charged incorrect amount and not realised till i got home. Called store in Doncaster, they had me on hold for 20 minutes. I hung up and called back.Manager agreed i had been over charged and said i had to return to store.I told her this was inconvenient, she said not stores fault as technical issue? So is that my fault then? Customer service was disgraceful and she actually slammed phone down.
13 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for sharing your feedback.
We are saddened to hear that you have been left disappointed with your recent experience.
We understand your frustration regarding the refund process. As the original transaction was completed instore any refunds would need to be processed by the store and the customer must be present for the refund to be completed. This is to ensure that the refund is returned correctly and securely to the original payment method.
We have contacted you via Trust Pilot for more information so that this can be looked into further. We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
We have just bought an electric bike…
We have just bought an electric bike from Go Outdoors Doncaster.
The customer service at this store is first class. My husband has not had an electric bike before & Matt explained everything about the different types of bikes. My husband decided that he didn't want to go anywhere else to look at bikes as he was so impressed with the customer service.
Fast forward to Monday when we went to pick up the bike & yet again Andy who assembles the bikes & services them spent ages going through how to use the touch screen & battery operation of the bike. As well as fitting lights & a pump.
Just want to say thank you to Andy, Matt & Paige for your help in our choice of buying an electric bike
12 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Served by Emilia and a group of young…
Served by Emilia and a group of young workers and my experience was fantastic.
First of all they were not pushy or over bearing they just wanted to help to ensure I had an excellent experience.
I had phoned to enquire about winter lined wellington boots and the lady kindly stated they had some in stock, after trying various makes and sizes on, Emilia and the others on the team went to great lengths checking the fit etc.
I could not have received a better service 👍👍
10 October 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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