After calling the store to check stock, Evan very kindly offered to put a tent and the extras by for us. Decided to head over before closing this evening to collect asap. Served by Evan and Kia t... See more
Company replied
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See what reviewers are saying
Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more
Company replied
Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more
Company replied
Company details
- #59 of 80 best companies in Camping Shop
- #62 of 122 best companies in Activewear shop
- #69 of 93 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 39 best companies in Running Shop
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
First time I have visited Go Outdoors…
First time I have visited Go Outdoors as we are new to camping so needed advice. The staff were very helpful and knowledgeable. Even at the checkout Tom and Nia assisted us with some important information.
4 April 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful smily member of staff on…
Very helpful smily member of staff on till , Kia
4 April 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Looking for walking boots for myself…
Looking for walking boots for myself and my son. Helped by two nice chaps - Freddie and Tom. They walked back and forth to get a number of boots to try. We both were satisfied with our purchases and the staff.
29 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable, friendly and professional
I went in to buy a cycle on the cycle to work scheme, as well as some accessories. Evan the guy who served me was kind friendly and knowledgeable.
He made suggestions of good products to buy as well as ones that would not be worth my time. He also remembered me from the first time I came in looking for a bike. He was also realistic with me regarding my goals.
24 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent selection of clothing
Excellent selection of clothing. Clean changing rooms. Friendly helpful staff.
28 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Signed up for a replacement voucher…
Signed up for a replacement voucher on my card, to get the discounts. Making it much cheaper to get the items I needed.
14 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The staff were really helpful
The staff were really helpful. Signed up for the club card, which gained us more savings on our purchases. The only issue was the children running riot. As a retail manager, I would have had a polite word with the parents to try to control the running children
7 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
George was very very helpful and polite…
George was very very helpful and polite when I visited today! Nice to have someone smiley and happy serving!
Thank you George :)
15 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Go out doors Gloucester
Spoke to a member of staff about being a member. She was very polite and explained very well. Her name was Kia and it was a pleasure of shopping there. Will definitely go back again
12 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from all staff
Excellent service from all staff. In particular Jack who helped our son with choosing size 13 walking boots. Very knowledgeable and not pushy.
7 March 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Mat helped me
Mat helped me finding some new replacement boots. He was polite, competent and patient. What more could you need?
26 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brilliant customer service
We took our son to look at the down hill mountain bikes. Alex helped us, and was extremely knowledgeable, helpful and brilliant with our son. His customer service was impeccable and we very much appreciated his time, patience ABs expertise. Thank you Alex! We will definitely use Go Outdoors again!
28 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly and helpful
Went to get some new walking boots, and needed a bit of advice. Freddie was very knowledgeable and offered good advice without being pushy. Would definitely recommend visiting if you're in need of some new boots.
28 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff - Kia served us and she could not have been more helpful!
Store was very well equipped with everything we needed - thank you!
28 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kia provided exceptional assistance in…
Kia provided exceptional assistance in locating the appropriate product I was seeking, and also informed me about their current offers. The customer service was outstanding, and I would wholeheartedly endorse their services.
28 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
returned an online purchase to store…
I returned an online purchase to store and whilst there was mixed opinions as to whether the store would allow me to do this, Kia ( the lady on the til) was extremely helpful and put herself out to facilitate my return. Many thanks
20 February 2026
Reply from GO Outdoors - Gloucester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Keir and Ellie were both exceptionally helpful. Keir's help in selecting good walking boots was very useful. I'd highly recommend this store based on the staff there.
22 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great experience
Great experience. Staff were excellent and knowledgable. Kia and Ryan went out of their way to sort me out with the kit I wanted.
24 February 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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