I went in to get a quality water bottle that had a bigger capacity than my existing one .I purchased an Oex one the same design as my smaller one . I was happy as it was half price too
Company replied
Location
Switch location22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB
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See what reviewers are saying
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more
Company replied
I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more
Company replied
Company details
About GO Outdoors - Grimsby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom
4.9
Excellent
221 reviews
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grimsby branch…
We are regularly in the grimsby branch at freshney place as we have bought many things with great deals and easy to purchase ...now we fo in for a natter aswell!!! The girls are such a great team
31 July 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly, helpful staff
Friendly helpful staff. Bought trousers, exactly what I was looking for
24 July 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Outstanding care and service
Good range of walking shoes, but what really made the difference was the service. Carol could not have been more patient and helpful, and very knowledgable. I had very specific needs for arch support which Carol went out of her way to offer many options. Would happily recommend.
27 July 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We went to grimsby go outdoors today…
We went to grimsby go outdoors today and had a lovely lady called faye she was very helpful. And couldn't do enough to help us.
20 July 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent price and great quality
I came to buy some T-shirt with my wife The one’s she bought were on offer so she bought 2 of them at an excellent price and good quality
15 July 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Carol, Grimsby shop
Carol was very helpful and friendly, giving good advice and suggesting options which were not the most expensive ones.
13 July 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Grimsby
Very helpful friendly staff couldnt do enough 4 you Merchandise very reasonable aswell
4 July 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff in store very helpful and…
The staff in store very helpful and knowledgeable. Plenty of stock although a bit cramped in. No space if in a wheelchair or using walking sticks.
Hopefully when the new bit opens you will have more accessible space
28 June 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful assistance from…
Friendly and helpful assistance from staff who actually had used products and could give first hand advice.
8 June 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Heather and Faye could not have been…
Heather and Faye could not have been more helpful and kind during our visit. Very helpful with starting a membership and their customer service could not have been better!
29 May 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very Helpful friendly staff
19 May 2025
Reply from GO Outdoors - Grimsby (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Thankyou to Rachel and staff at Go…
Thankyou to Rachel and staff at Go Outdoors, Grimsby.
Very happy, helpful & knowledgeable. Very impressed with the quality of the tent pegs & clothes we purchased.
Excellent service & products, thankyou.
25 May 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Helpful
Very helpful lady called Rachel who assisted with me looking for a pair of walking boots. She helped with the size and colour
24 May 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Nothing is too much trouble.
Just been to buy a new pair of hiking boots and can honestly say that Go Outdoors could not have been more helpful. Nothing was to much trouble for them especially the young lady called Heather who served me. It wasn’t just me receiving this level of service there was someone else being served at the same time as me by another assistant and she was being given the same service as me . Well done Go Outdoors Grimsby terrific service.
Stuart Johnston.
13 May 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff 👍
As always the staff were very friendly and helpful and I got a good discount on the item I was purchasing.
Thank you.
5 May 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Got what I needed at a good price
Got what I needed at a good price, the staff were very helpful and knowledgeable, very courteous with ideas for future purchases.
4 May 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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