GO Outdoors - Grimsby (Express) Reviews 

221
•
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went in to get a quality water bottle that had a bigger capacity than my existing one .I purchased an Oex one the same design as my smaller one . I was happy as it was half price too

Company replied

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied

Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Activewear shop
  4. Bicycle Shop
  5. Climbing club
  6. Horse-Riding Service
  7. Running Shop

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(221)

36,939 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly helpful staff

Went into the Grimsby store today to look at the walking shoes. The staff were all very friendly and one staff member called Faye helped me with picking a pair of walking boots for my daughter, she was very knowledgeable and was able to advise which one out of two pairs may be the better option.

Had a lovely shopping experience and would definitely go back again

19 March 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

I was looking for a rucksack today, but needed some help to get the right one. Without needing to ask, a member of staff called Faye approached me to see if I needed any assistance which I did. Faye was extremely helpful and after trying a few I found the perfect one. I am really pleased with my purchase and found the whole experience enjoyable which you can’t often say. I have been in this store a few times in the last couple of months and have always been impressed by the standard of service, the knowledge and helpfulness of the staff.

17 March 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visit to go outdoors Grimsby

Visit to go outdoors Grimsby
Very nice and friendly staff.
Sales assistant Faye was very helpful helping me find what I needed.

9 March 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good experience

Very good experience, fantastic staff, very polite and helpful

11 March 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class service

As always the staff provided a friendly service & professional advice with the purchase of walking trousers.

21 February 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service & friendly faces.

First visit since the store opening in Grimsby. Lovely to be greeted with the familiar faces of Heather & the team. Excellent advice & customer service given to help choose walking boots for my daughter.

18 February 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rachel was a star

i'll be Back ! Met new Saturday girl Rachel for first time today at Grimsby, always used it as Millets because service was great, like a family, and its still the same.

8 March 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Recommend the Grimsby store

The Grimsby store has opened recently and I went to look for some new walking shoes. The reception I got was lovely, Heather was professional, warm and welcoming and very helpful. All in all I couldn’t have asked for more and will definitely be back.

6 March 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Good products at reasonable prices.

6 March 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Coat Zips

Having purchased a new coat , it is a good coat and colour, the only concern are the double zips as these do not work well for elderly fingers, otherwise a great coat.

26 February 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Just joined the Ramblers and needed a pair of hiking boots. Received a first rate service from Heather who not only was very helpful but also knew a lot about the products. Great.

28 February 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable

Thank you to the lovely staff at the Grimsby store
Special thanks to Carol for her knowledge, advice and friendly service
Definitely 5 stars

2 March 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

The staff are fantastic-they know the product and give sound advice when asked.

28 February 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Price Match

I made a few phone calls before my visit to the store in Grimsby, at all times the staff were very helpful & friendly. They dealt with my concerns and the Manager, Heather, was especially polite and helpful.

28 February 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a query on a purchase and got first…

Had a query on a purchase and got first class, friendly service with a smile

25 February 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff Quality

Went into Go outdoors Grimsby today to look for a rucksack. Heather and Olly were absolutely brilliant. So helpful (and eager to help!) and very knowledgeable regarding what I was looking for. Heather was very happy to help try get me the best deal possible. Both team members were a credit to the store! Thank you both :)

26 February 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant. Excellent cost jacket.

18 February 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Grimsby - Carol first class service

Went into the new Grimsby store in January and was served by Carol, what a lovely, lovely lady she is !! She helped me and husband with our walking boots giving lots of advice and good tips for our first venture into the big outdoors. She took a genuine interest in what we looking for and took away any doubts that we had. We made some great savings again guided by Carol for best value etc. Thanks Carol you’re an angel !!

25 January 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The two ladies in the store on Saturday…

The two ladies in the store on Saturday afternoon was like lovely very helpful and Carol was extremely helpful with helping trying on the boots we bought a rucksack and walking boots

22 February 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look