Adam was friendly and welcoming, took the time to really listen and give us honest advice, and spent a good amount of time bringing stock from the back for us to try and compare when we visited lookin... See more
Company replied
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The item I purchased was fine and was good value. I did a click and collect from the store. The attitude from the two female employees in the store was awful. It seem to be a massive effort to hav... See more
Company replied
Served by Matthew today, what a lovely guy, chatted to every customer about what they are doing this weekend and genuinely seemed interested, top customer service! Credit to the team
Company replied
We called in yesterday to buy some walking boots. First visit for us and have to say was really impressed, not just buy the choice or value for money for members; incredible discounts on top brands,... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2k reviews
Asks customers to review
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Knowledgeable & friendly Staff
I was assisted by a staff member called Lewis at the till who was extremely friendly, spoke about the products I was purchasing, provided extra information and made me feel like I was making the right choice in what I was buying!
Lovely guy, great customer service, very knowledgeable and a great staff member to have.
23 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Superb customer service from the shoe…
Superb customer service from the shoe dept manager. Couldn’t help enough 5 stars doesn’t do her justice. Thank you
23 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, great store and prices.. website hard work though, not the easiest to use
12 September 2026
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A Very helpful young man called Lewis…
A Very helpful young man called Lewis at the Hull store, was happy to help us with our query.
The staff at the till was also helpful and pleasant.
22 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had problems with our tent box awning…
I had problems with our tent box awning poles. One email and the absolutely fantastic Lady at Hull outdoors solved the issue straight away. Went to pick them up 4 days later. Every business needs more Katie's in them. Excellent, excellent, excellent a credit to go outdoors.
21 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service from Adam today
Great service from Adam today, who helped with my walking shoes purchase.
19 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Staff were extremely helpful
Hannah was extremely helpful, great service. Thank you.
20 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Jack is a legend
Jack is a legend. Really helpful and knowledgeable 👍
20 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great buying experience
Great buying experience. Adam was a great help to ensure I bought the right walking shoes
19 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The staff was really helpful and will…
The staff was really helpful and will be coming back for more fishing gear
19 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super good support and staff.
Super good support when trying to find what we need and very kind staff
19 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Ryan was amazing
Ryan was amazing, very helpful. Feel looked after completely
19 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I needed some good walking boots I…
I needed some good walking boots I asked advice from a young guy called Adam he was really helpful give good advice and was not pushy
So cheers Adam for advice boot are brilliant and on paying for the boots a young woman at the till was polite and helpful with some information on the go outdoors club card
so as for the employees brilliant good service
Down side some of the prices are a bit overwhelming just because they have some guys name on them don't mean the price can dubble 😮 but this runs across all outdoor clothing shops
18 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jack
Jack - The lad on the fishing section is great. Knowledgable and always approachable. Deserves a big shout out and thank you.
17 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
Tried some walking shoes on Adam the assistant was very helpful trying to get me the right fitting shoes, nothing seemed to much trouble for him much appreciated thanks.
18 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
You forgot to remove the security tag…
You forgot to remove the security tag once again. These are really difficult to get off. Too far to drive back to the shop just for that. Annoying.
18 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I visited the Hull store on Saturday to…
I visited the Hull store on Saturday to purchase some fishing accessories. Once at the till I was very annoyed as the queue was approximately 9 deep with one person serving a customer who was purchasing a number of clothing items but also appeared to be returning some items. The till operator was obviously dealing with the customer but failed to recognise the large queue ( or was not bothered) and made no attempt to call further staff members in order to open another till and provide customer care for those stood waiting .Thi failure was most annoying when there were plenty of other staff members clearly just wandering about the store. This in my view is very poor customer care.
12 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for sharing your feedback on your experience at the Go Outdoors Hull store.
We appreciate that long await times can be stressful especially after seeing other staff members on the shop floor while a single member of staff is on the till causing the queue.
We pride ourselves on excellent customer care and are saddened that you feel we have failed in providing this during your visit to store.
Your feedback has been fed back to the store management for improvements to be made.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Variety, well priced, helpful staff.
Lots of variety, including access to baits my local doesn’t stock. Staff were happy and helpful when I needed price checks. Matthew on tills was lovely, got me sorted when I wasn’t 100% on the address I registered under, gave me a new card without me even thinking to ask.
12 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Matthew had fantastic customer service
Got exactly what we needed, Matthew behind the till was very helpful and went above and beyond in explaining about the loyalty card. Will definitely return to this store because of this experience.
12 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
All the staff were extremely helpful…
All the staff were extremely helpful and friendly. Which helped me find the right products. This is something you don’t expect from a larger company, but their help made it feel more like a small niche shop. It was only my second time shopping there and on both occasions I can say exactly the same. I would highly recommend them.
10 September 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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