GO Outdoors - Hull Reviews 

2,146
TrustScore 5 out of 5

4.8

Clough Road Retail Park, Clough, HU6 7PT Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice. Thanks Lewis for going the extra mile.

Company replied

Rated 5 out of 5 stars

I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... See more

Company replied

Rated 5 out of 5 stars

We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #60 of 119 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Hull

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom

  • 01482 429679

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(2,146)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was super impressed by the staff

I was super impressed by the staff, the young people who work at Go Outdoors were attentive and knowledgeable. I made massive savings by becoming a member for £5. Ray on the checkout was both cheery and kind and at the end of a long shift, that tells me that this company are doing something right.

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

If i could give 10 starts i would Lewis…

If i could give 10 starts i would Lewis yesterday was amazing talking me though didnt rush or pressure me into anything just nice and slow honestly ive worked in customer service over 20yrs so my expectations are high and yes he met them all credit to your store

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff was very helpful what we…

The staff was very helpful what we wanted was not on the shop floor so he went and got one from the back. We were served by Ryan who was very helpful and customer service was great. Overall a great experience will definitely go back.

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Eve the amazing helper

Our helper today was Eve and she was so helpful and she made our experience at the store so enjoyable and carefree. She helped us so much with finding the right shoes and was really nice when we kept sending her back in to find the right size for us.

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing help trying shoes on

Went to try some shoes on and a staff member called Eve was an amazing help to us

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jack was super helpful and patient and…

Jack was super helpful and patient and ryan was very polite and well mannered at the till both an asset to your company 😁

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Such great service from John the…

Such great service from John the manager. He was so helpful and incredibly friendly. Also the other two members of staff were very informative and spent time with us to select a tent. Thanks all

3 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely amazing staff

Absolutely amazing staff. Super friendly and helpful, was nervous at first as I’m new to camping and hiking but they really did help. Katie was lovely helped me with a cooler, Alan was great and recommended so many types of shoes and stayed with me to try them on and help me out .. Leah on till had a lovely smile super friendly, did not try to upsell just gave personal recommendations and super helpful. Would recommend visiting this store :)

2 July 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service …

Friendly Staff member Leonie from the Hull store
Made our shopping experience very pleasant good knowledge of products very helpful , a credit to go outdoors , store looked clean neat and tidy credit to all team members

28 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

I got very good service when I was trying to find different camping equipment for an upcoming trip which! I would like to shout out Daniel who helped to show me a different approach when looking for inflatable beds as he found something which I didn’t even know was available which I will be buying later on when I’m ready to get everything I need for my trip.

20 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Berghaus Hillmaster II GTX Walking Boots

Bought a pair of Berghaus Hillmaster II GTX walking boots in Go Outdoors, Clough Road in Hull earlier today helped by knowledgeable and very friendly polite staff (Katie for fitting and general advice and Ryan at Check Out). Pleasant shopping experience.

26 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped today from one of the…

I was helped today from one of the outstanding staff at Go Outdoors.
The young lady was called Leonie and she was so so helpful.
Thanks Leonie 👏

25 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great range of products

Great range of products, definitely worth getting the membership card for larger spends though! Customer service was excellent.

20 June 2026
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by John

Served by John, super friendly and efficient. Amazing discount via membership scheme.

20 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to the store to collect an order…

Went to the store to collect an order placed on line, the chap on the till was really helpful, I wouldn't hesitate to use the Hull store again or recommend to others, well done.

10 June 2026
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very wide range of stock available

Very wide range of stock available, helpfull staff who let you browse without pressure, but are ready and willing to help and advise when needed,
An overall positive shopping experience

15 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the store to purchase a new…

We visited the store to purchase a new air tent .Elaine was friendly and very helpful.. .

11 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Alan in the…

Excellent service from Alan in the footwear department.

14 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Alan Kavin was very polite and quick service, lovely lad
The store has a good selection of outdoor gear, very easy to het carried away

14 June 2026
Unprompted review
GO Outdoors - Hull logo

Reply from GO Outdoors - Hull

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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