Both Robert and Jean luke tried everything possible to sort an issue out, even tho not resolved they did everything they could to help. Might not sound like a 5 star review but their service and guida... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Visited the Inverness City Centre shop on 23rd March. I was served by Alison nd was struck how helpful she was. She went beyond expectation in making sure that my questions were answered. Many thanks.... See more
Company replied
I came in to purchase a particular, already researched product, which was out of stock. Sammy, the member of staff who served me checked stocks in other nearby stores and when there was no joy she sp... See more
Company replied
Good service from Robert and Cara - would have benefitted from some extra advice.
Company replied
Company details
- #52 of 84 best companies in Camping Shop
- #43 of 127 best companies in Activewear shop
- #46 of 105 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #5 of 7 best companies in Horse-Riding Service
- #19 of 41 best companies in Running Shop
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
378 reviews
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Very helpful staff…
Both members of staff today were very helpful to both my husband who was purchasing new boots and myself, purchasing a gift voucher
24 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great Service
Visited the Inverness City Centre shop on 23rd March. I was served by Alison nd was struck how helpful she was. She went beyond expectation in making sure that my questions were answered. Many thanks.
23 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Superb
Upon my arrival into the store I was welcomed with a hello from Callum. I was then offered help with finding the items that I was looking by Robert. He offered me to try on the clothes in store ensure that the items I picked were the correct size and also stated the return policy if I needed to change anything, which make me feel valued as a customer. The store appeared clean and tidy.
22 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Robert in Inverness helped me a lot to…
Robert in Inverness helped me a lot to find wide enough shoes. I tried almost 10 different ones, but got two perfect ones.
22 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Incredible service
Both Robert and Jean luke tried everything possible to sort an issue out, even tho not resolved they did everything they could to help. Might not sound like a 5 star review but their service and guidance was exceptional
22 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Kindness
Calum, Chris and Sammy are absolutely amazing. My baggage has been lost and I needed stuff for my stay. They helped me to get anything I needed, really quickly with energy and smile !! I recommend!!
20 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Chris is incredible
Chris is incredible! Helped us out so much and took the time to make sure we had everything we needed. Chris also gave us some brilliant recommendations for our travels. We will definitely be back and highly recommend this shop!!
19 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Sammy was super helpful in finding the…
Sammy was super helpful in finding the right shoes I was looking for!
18 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were very welcoming
The staff were very welcoming, helpful and informative. I was served by Alison and she was very professional, very knowledgeable and very helpful.
My country is Scotland 🏴
16 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service
I came in to purchase a particular, already researched product, which was out of stock. Sammy, the member of staff who served me checked stocks in other nearby stores and when there was no joy she spent time helping me find an alternative. Even supplying a tape measure for me.
11 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Sammy and Makala were fantastic!
13 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
First class service
First class service. Alison was so friendly and located exactly what I wanted . Could not fault. Wish all shops were like this .
12 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Allison was very efficient and helpful
Allison helped me find a size in hiking boots that will be comfortable for my wide feet, she went to find different options for me and was very patient and helpful. She also helped my partner with his selection of boots as well. Thank you for your service
11 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great visit
Very pleasant visit, friendly staff, good advice, 10/10.
Many thanks Donna&Calvin.
3 March 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chris and Calum were very helpful and…
Chris and Calum were very helpful and the shop had a good selection of stock
27 February 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
This was my first time shopping in Go…
This was my first time shopping in Go Outdoors and Robert made the shopping experience quite pleasant and easy going.
28 February 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Jean Luc was so professional and…
Jean Luc was so professional and knowledgeable, he was really helpful in answering all the queries about camping,
25 February 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful and welcoming and very…
Very helpful and welcoming and very nice staff, cheers for the jacket Chris.
27 February 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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