GO Outdoors - Inverness (Express) Reviews 

567
TrustScore 5 out of 5

4.9

Academy Street 3-9, IV1 1JN Inverness, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Dawn was great! Super sweet and amazingly helpful even though we didn't know what size we were or what kind of boots to get and she had to run upstairs for us a dozen times. Thank you, Dawn for being... See more

Company replied

Rated 5 out of 5 stars

A minute after picking up two different pairs of walking boots Makala (shop assistant) was there asking if I needed any help. Makala assisted whilst I tried on several different brands in different si... See more

Company replied

Rated 5 out of 5 stars

Excellent mountain gear and equipment as well as good quality and price. Got the membership so I made a good saving. Alison gave me a hand comparing jackets. Thanks.

Company replied

Rated 5 out of 5 stars

Staff were helpful without being obtrusive. Went in to look at day bags. Chap came over and asked if I needed any help. When I didn't have any specific questions he left me to browse. Came back... See more

Company replied


Company details

  1. #60 of 80 best companies in Camping Shop
  2. #61 of 122 best companies in Activewear shop
  3. #70 of 94 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 38 best companies in Running Shop

About GO Outdoors - Inverness (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

567 reviews

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1-star

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4.9

All reviews

(567)

36,024 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent mountain gear and equipment at a very reasonable price. …

Excellent mountain gear and equipment as well as good quality and price. Got the membership so I made a good saving.
Alison gave me a hand comparing jackets. Thanks.

24 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in while visiting

Popped in while visiting. Makala was super helpful and friendly. Nothing was a problem. We need more people like Makala in retail jobs. The epitome of customer service. Hang on to Makala.

23 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service great price. Isla the assistant who helped me was excellent she went above and beyond to help me. Will most definitely use Go Outdoors more often now

20 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dawn is 5 Stars

Dawn was great! Super sweet and amazingly helpful even though we didn't know what size we were or what kind of boots to get and she had to run upstairs for us a dozen times. Thank you, Dawn for being so kind to a couple of clueless Americans on our vacation.

20 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best outdoors shop in town

Great location right outside the train station with amazing staff! Chris is the man, went the extra mile to get me on the trail. Couldn’t recommend a better shop for your outdoor needs and wants!

19 August 2026
Unprompted review
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Reply from GO Outdoors - Inverness (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very nice team in Inverness!

Dawn and the team were very nice today! We bought a mantel and shoes to go ti the highlands!
We will come back!
Monica

19 August 2026
Unprompted review
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Reply from GO Outdoors - Inverness (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Attentive staff

Really good service from Alison, she was very helpful and attentive.

18 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in to buy a sleeping mat to…

Popped in to buy a sleeping mat to which i had forgotten before my camping trip! Alison was 10/10 helpful and found me one within my budget but very comfortable!

Service was incredibly friendly!

17 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well equipped shop for everything…

Well equipped shop for everything hiking/camping with friendly staff

16 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Isla helped a lot

Isla helped a lot - thanks for the grest Service!

15 August 2026
Unprompted review
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Reply from GO Outdoors - Inverness (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Makala was very helpful and…

Makala was very helpful and knowledgeable.

12 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff was great

Staff was great. We were at Inverness store. Makala served us on two occasions and was helpful and most importantly knowledgeable about the products. As a diabetic I am careful with my feet and blood flow and she was able to direct me to the correct socks. When there was not any on the wall she went out of her way to find additional pairs. Great experience. Wish we had the store and Makala in Melbourne Australia

13 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got what I needed

Makala was super helpful! Thanks a bunch :)

13 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Inverness go outdoor

Inverness go outdoor
Alison was our assistant and worth her weight in gold! Such a polite, helpfully, friendly person.
Best shop for a dry robe ever

11 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful Makala

A minute after picking up two different pairs of walking boots Makala (shop assistant) was there asking if I needed any help. Makala assisted whilst I tried on several different brands in different sizes. I asked for her opinion on different brands for lighter weight pair, offered up some good options and found a pair I was happy with except for colour. Makala offered to ring the larger store and check if they were in stock in a different colour, which they were. Overall fantastic service, friendly and helpful! Thank you

11 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were helpful without being…

Staff were helpful without being obtrusive.

Went in to look at day bags. Chap came over and asked if I needed any help. When I didn't have any specific questions he left me to browse.

Came back later in the afternoon (having looked in other shops) to buy the bag I'd decided on. Was served by Isla who dealt with this simple transaction nicely and efficiently (with a one-sentence request for a review).

10 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Allison provided me an excellent…

Allison provided me an excellent service!
Thanks
Alessandra

10 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The service was polite and prompt

The service was polite and prompt. Also let me know about the free insurance on the glasses. When I scanned the QR code for the company sinners brought me to a broken link. Not the stores fault. Makala was very helpful. Cheers

7 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Both Makala and Isla provided great…

Both Makala and Isla provided great service today

6 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Decent shop. Staff were very helpful and helped us find what we were looking for.
Thanks to Chris & Isla for going that extra mile. Good customer service can be lacking these days so it was good to visit a shop and be met by staff who appeared to care. Well done.

5 August 2026
Unprompted review
GO Outdoors - Inverness (Express) logo

Reply from GO Outdoors - Inverness (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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