Bought some boots and other camping equipment. Shelagh was very helpful with the boot options and was able to provide me with her own personal experience in a couple of the boot choices. Very helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into go outdoors because I needed sturdy footwear for hiking and I wasn’t too sure what to get. The team at go outdoors were super knowledgeable! They allowed me to walk around wearing the boot... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Great product range. Opted for collect from local shop on this occasion... a bit slower than expected but ok in the end. Please enclose a vat receipt with these purchases in future or modify the websi... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.8
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful,polite and speedy service
Very helpful,polite and speedy service. Jenny served us and explained about the membership too
23 August 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Bought two coats from this store and found the staff very helpful and considerate.we were on holiday from bournemouth and id reccomend this store for good quality products and great service.
25 August 2023
Reply from GO Outdoors - Leek (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Manager at Leek Express Go Outdoors was so helpful!
Went into the Leek Express store in Staffs without intending to buy anything. Manager Rachel was incredibly helpful and knowledgeable - nothing was too much trouble. Ended up buying 3 excellent fleeces, and two outdoor waterproof coats. One was identical to the fantastic one I'd been wearing for the last 20 years and had given up finding a replacement for. The other was very practical but in fashionable poker dots!. Rachel was amazing - if you are in Leek you should visit this Go Outdoors store!
2 August 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing Shelagh
A shop run by fantastic people who genuinely care, reserved items online for festival, was rather last minute.com. The real star here is Shelagh though, fantastic customer service, couldn’t do enough for me. Even an hour after I had been in the shop I was having a drink on the high street. Shelagh must have just finished her shift, but she stopped to make sure I had everything and then stood chatting about festivals and concerts she has been to. I have never experienced amazing customer service like this before. Shelagh obviously cares about her job, her customers and shows a genuine interest. Thanks Shelagh ☺️
22 August 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Trainers great buy
Trainer’s great buy great value great experience in shop very good staff
11 August 2023
Reply from GO Outdoors - Leek (Express)
Hi D Podmore,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you had a pleasant shopping experience on your recent visit to one of our stores.
We hope to see you again soon.
Kind regards,
Moeen,
GO Outdoors Online Reviews Team.
10/10 for customer service. Leek Express shop
10/10 for customer service.
Leek store, Rectified an order and saved me a fortune by helping me sign upto go outdoor. I was that annoying customer that came in just before closing. They went above an beyond for me. Thanks again
5 August 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful lady who helped me re…
Extremely helpful lady who helped me re sizing all with a lovely smile.
2 August 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Alyce was very patient with me and very…
Alyce was very patient with me and very helpful too. I’m really pleased with my shoes that l purchased yesterday. Great staff at the Leek store. So thanks once again Sue & Alyce, you’re both a great credit to Go Outdoors!
3 August 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
What I wanted was in stock
What I wanted was in stock. Not pestered by staff but helped when required.
30 July 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful at the leek store…
Staff very helpful at the leek store and friendly too
28 July 2023
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good service and polite staff
26 July 2023
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Alyce was extremely helpful and…
Alyce was extremely helpful and friendly when I was looking for some new shoes. Very happy with the pair I ended up with and she was so nice I thought I would leave a review!
22 July 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff.
24 July 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great product range
Great product range. Opted for collect from local shop on this occasion... a bit slower than expected but ok in the end. Please enclose a vat receipt with these purchases in future or modify the website to allow self printing of the vat/sales invoice/receipt.
17 July 2023
Reply from GO Outdoors - Leek (Express)
Hi Robert,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are happy with the product range. We have also taken your feedback into consideration.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Ifrah,
Go Outdoors Online Review Team.
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
communication glitch
I placed an online order for two items on Thursday evening. The initial correspondence was effective, acknowledging my order and assuring me of a swift dispatch. Unfortunately, communication fell short afterwards, leaving me unsure about the progress of my order.
To clarify the situation, I contacted customer service the following Tuesday. They confirmed that my order was scheduled to be delivered to the shop on Thursday. I had to make another call to ensure the delivery to the shop, which was indeed confirmed. However, I wasn't notified via email when my items were ready for pickup, which was a bit of a let-down.
Despite this minor communication glitch, my visit to the shop to pick up my order went smoothly. Everything was in place and the items were just as I expected. Overall, a satisfactory experience but some improvement in communication would be appreciated.
6 July 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi Richard,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Go Outdoors Online Review Team.
Local store in Leek Staffordshire
Local store in Leek Staffordshire, friendly and helpfull.
13 July 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Alyce through the looking glass….
Alyce was both friendly and very professional. She knew the products, and gave some really good advice. A real asset to the business! 👍
12 July 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lovely staff
Lovely staff - went above and beyond to help and advice over hiking boots - will definitely shop there again.
10 July 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.