Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bo... See more
Company replied
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See what reviewers are saying
I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchas... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i ne... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Love saving money
This is NOT a criticism but myself and my Husband love shopping at go outdoors because we are not bombarded with loads of different labels all in one shop, love the fact you can still get quality products at a reasonable price, and the savings are worth every penny (especially in the situation we are in with the cost of living crisis).
10 February 2024
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The two lovely ladies assisted me just…
The two lovely ladies assisted me just before Christmas and helped me in choosing my first hiking boots. Just been in again to with my brother to use his gift card and no doubt will leave with something myself.
10 February 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Easy shopping experience, but lacking love2shop training
Found what I wanted easily and quickly. Only downside was that I wasn't able to use my love2shop card as staff weren't aware of how to process it and kept saying there mustn't be any money on it, yet I showed them the balance on it. Still purchased the coat I wanted as I can use the card elsewhere instead. But may e staff training o the cards would be useful!
27 January 2024
Reply from GO Outdoors - Leek (Express)
Hi Charly,
Thank you so much for the positive review.
We're pleased to see that you gave us 4* stars and hope you choose to shop with us again soon.
Thanks
Muhammed
GO Outdoors Online Reviews Team
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fabulous customer service
Fabulous customer service. Friendly, efficient and knowledgeable.
21 January 2024
Reply from GO Outdoors - Leek (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Prices are good, but the staff are excellent, friendly and knowledgeable but not pushy. They have time to help you get the right product
6 January 2024
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful sales staff
Helpful sales staff and good January sales prices purchased walking boots
9 January 2024
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful greeted with a smile which…
Very helpful greeted with a smile which is a rare sight these days and I do a lot of shopping helped me get sorted straight away 👏
9 January 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
5 January 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great efficient and friendly service
Great efficient and friendly service in tire Leek, Staffordshire store
30 November 2023
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service from Rachel
Excellent customer service from Rachel. Helpful advice regarding on line purchase. Provided the correct phone number. Today purchased a jacket again with friendly advice. Top class shop.
2 December 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful staff
After trying to sort an issue out all week to online customer service and got no where I went into the shop and Rachel sorted within minutes very friendly and helpful staff thank you
24 November 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Good service and quick delivery
Items ordered and quickly received despatch details with a text sent to my phone.
31 October 2023
Reply from GO Outdoors - Leek (Express)
Good Evening,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Go Outdoors Online Review Team
The two members if staff at your leek…
The two members if staff at your leek store were extremely helpful and knowledgeable.
One was called Lee and he was from the Macclesfield store and we were glad he was temporarily at leek !! The lady ( who was new to the roke and Lee could gave been more helpful and they are credit to you
4 November 2023
Reply from GO Outdoors - Leek (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes purchased
Just popped in for a pair of walking shoes. Very good choice and excellent service. All staff members very friendly and brought some treats out for our little dog.
4 November 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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