GO Outdoors - Macclesfield (Express) Reviews 

972
•
TrustScore 5 out of 5

4.9

45 Mill Street, SK11 6NE Macclesfield, GB

•

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Rated 5 out of 5 stars

Fantastic service from Anders. He was incredibly knowledgeable about the products and gave us great advice and guidance while we chose two pairs of outdoor shoes. Excellent customer service from start... See more

Company replied

Rated 5 out of 5 stars

I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more

Company replied

Rated 4 out of 5 stars

Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more

Company replied

Rated 4 out of 5 stars

I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Activewear shop
  4. Bicycle Shop
  5. Climbing club
  6. Horse-Riding Service
  7. Running Shop

About GO Outdoors - Macclesfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 45 Mill Street, SK11 6NE, Macclesfield, United Kingdom

  • 01625 460197

4.9

Excellent

TrustScore 5 out of 5

972 reviews

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4.9

All reviews

(972)

36,939 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed by the service.

I was very impressed by the service I received from Sif when I wanted shoes and walking boots. He was very fast in finding lots of shoes for me to try on, appearing twice from the stockroom with piles of boxes, catering brilliantly for my unusual requirements and preferences. He was also very knowledgeable about walking shoes, and knew which brand to recommend. I was very pleased with both my experience and my two new pairs of shoes. Thank you, Sif!

28 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer experience

I went into GO Outdoors the other day to buy a couple of folding chairs that were on sale. As I was about to buy the chairs I was asked whether I had a loyalty card. I did not and was about to dismiss the idea when the very pleasant and friendly sales assistant, Joe, pointed out the huge discount I would get on the chairs if I were a loyalty card member. I quickly signed up for that card! It took about 30 seconds and I scored a bargain. I was really impressed that Joe cared more about my customer experience and giving me a good deal than just ringing up the sale. I know a loyalty card is an incentive to shop more at GO Outdoors (and they get your data), but as long as I get something out of it too, then we both win.

23 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited Macclesfield Go Outdoors to…

We visited Macclesfield Go Outdoors to get some walking boots for our granddaughter. Chloe provided excellent friendly service and we found just what we needed.

26 August 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always excellent customer service

We visited Macclesfield Go Outdoors to look for new walking boots for my teenage son. Excellent advice from Steve who was friendly and knowledgeable and took the time to work out which boots would be best for my son. We bought a pair of Merrell boots which he is finding very comfortable and supportive for his ankles.
Great customer service, thank you.

We used to go to the larger Stockport branch but it’s often difficult to get someone to help in there. Whereas, although the Macclesfield branch is smaller, the staff are always helpful and we’re more likely to find what we’re looking for and have a positive experience. So we always go to the Macclesfield branch now. Thanks again.

19 August 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was time to replace my trusty old peter…

Was time to replace my trusty old peter storm boots for a new pair, great boots , and a great price, especially when the very helpful Anders informed me that there was an extra 15 percent off on the bank holiday Monday I was there, great shopping experience, thanks 😄

25 August 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anders

Anders! He was so helpful 10/10

25 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

21 August 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience!

Great experience with Go Outdoors. Brill customer service and love my new camping chairs- thank you Aaron!

12 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great selection of footwear and great customer service

Called in today for some boots specifically with heel arch support and was given lots of help and advice on which would be good for me, I was extremely happy with the boots I purchased and extremely happy with the level of customer service I received while choosing them and from Steve at the checkout, thanks

20 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping Essentials / Ethan

Me and my girlfriend came in today to shop for essentials for Creamfields this week! Ethan was absolutely amazing showed us what we do and don’t need, went out of his way to show us certain products and his knowledge on things was top tier! Also get yourself a member’s card as we saved £88! Highly recommend.

20 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful and had very good knowledge of their stock. I came out with more than I went in for!

12 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shoes glorious shoes!

The GO Outdoors in Macc never fails to disappoint. Today I bought two pairs of walking shoes. Aaron provided helpful advice and most importantly the correctly sized footwear. Saved £36 with my GO discount card. Happy days!

13 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Aaron might be a top 5 employee ever

13 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All the staff were thoroughly helpful

All the staff were thoroughly helpful.
From advice about gear to trying things on.
We bought a rucksack for our daughter (who was not present) - they said it could be returned if not suitable.
Great little shop!

9 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped by Aaron

I was helped by Aaron, who helped me make sense of the rucksack options and spent a long time with me to work out which was the best for my needs. He was very patient and nothing was too much trouble. Fantastic service I will definitely visit again.

11 August 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors to the rescue.

Visited the Macclesfield store needing an urgent item.
I was served by a very friendly and efficient person.
My item was not in store but the employee ordered one for me to collect.
I received texts and emails giving up to date information on the progress of my order and duly collected it a couple of days later.

6 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Merrell walking boots

Sif gave me all the info I required, good knowledge of products. Nothing was too much trouble, found exactly what was required. A great experience.

10 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice about walking boots and…

I needed advice about walking boots and tarsal tunnel problems with my feet. Asked Steve for help and he thoughtfully matched my feet to a good option in boots to help me.

6 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional help from Anders - A credit to the team

I’d gone into GoOutdoors to buy some new boots and trousers, and Anders was absolutely fantastic. He had brilliant product knowledge and gave genuinely helpful advice without any pressure. What really stood out was how personal and authentic he was — he shared something from his own experience that made the whole interaction feel real and meaningful. They’re lucky to have someone like him on the team. A rare kind of customer service that sticks with you.

⭐️⭐️⭐️⭐️⭐️

7 August 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

buying sunglasses for cycling

Looking for new wraparound sunglasses for cycling to replace a very old pair. For a small store they stock a very wide range of styles as well as several makes, and all were on special offer during our visit! The staff were helpful in advising best choices for my needs, and were happy to remove the security tag over the nose support, so that I could get a better feel for fit on my chosen pair before committing. They signed us up as members in order to get the best deal - all very quick and easy.

31 July 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

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