GO Outdoors - Macclesfield (Express) Reviews 

971
•
TrustScore 5 out of 5

4.9

45 Mill Street, SK11 6NE Macclesfield, GB

•

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Rated 5 out of 5 stars

Fantastic service from Anders. He was incredibly knowledgeable about the products and gave us great advice and guidance while we chose two pairs of outdoor shoes. Excellent customer service from start... See more

Company replied

Rated 5 out of 5 stars

I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more

Company replied

Rated 4 out of 5 stars

Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more

Company replied

Rated 4 out of 5 stars

I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Activewear shop
  4. Bicycle Shop
  5. Climbing club
  6. Horse-Riding Service
  7. Running Shop

About GO Outdoors - Macclesfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 45 Mill Street, SK11 6NE, Macclesfield, United Kingdom

  • 01625 460197

4.9

Excellent

TrustScore 5 out of 5

971 reviews

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4.9

All reviews

(971)

36,939 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great staff, choice of goods not brilliant

The staff were helpful in trying to find what I wanted, and did their level best to give satisfaction. It is not their fault that they had not received the particular item I have been looking for. They did manage to find one item, in black. I wanted thre, preferably colours. So it was disappointing, but they are a friendly and helpful group, and they made the exoerience good even so.

12 October 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve was extremely helpful in…

Steve was extremely helpful in explaining the pros and cons of the walking shoes I was looking at. Very pleased regarding my purchase that day.

12 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great information given by Ethan on the…

Great information given by Ethan on the walking boots
Highly recommend
Great service

13 October 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a new coat on-line which was a…

Bought a new coat on-line which was a great price. Order and collection process was super easy. Staff upon pick up were really helpful. Great service

12 October 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Delivering good customer service

Both Chloe and Ethan were very knoledgeable of their stock and able to recommend specific kit for an upcoming trip I have to India. Very pleased with my purchases

11 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Very knowledgeable. Sif really helped out.

10 October 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff member at team Macc was very…

The staff member at team Macc was very helpful by directing me to the winter waterproof long coats on sale then running upstairs to get different sizes for me to try on. Thx The Brasher coat was just what I wanted but I needed to get a size up to fit comfortably.

9 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited my local store in…

I visited my local store in Macclesfield , Anders was the assistant that went above and beyond to help me with accessories for a tent I bought in the summer. He was so helpful courteous and i ended up with the bundle of accessories I required . So helpful

8 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful

Anders was extremely helpful and knowledgeable about the boots I was looking for. Very easy to talk to and happy with the recommendations made. Will be going again

7 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shopping for new hoodie

Shopping for new hoodie found what I wanted at a price I wanted to pay

4 October 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Above and beyond

Huge thanks to Joe in the Macclesfield branch for going through virtually every box from a recent delivery to find the right sized dryrobe for me when there wasn't one available on the shop floor. Very much appreciated, will definitely shop there again. 😊

3 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional, super helpful . . .

Excellent and very thorough service from Ethan. Professional, knowlegeable and super helpful.
I needed support over and above due to a torn rotator cuff - Ethan had great suggestions and was wonderfully patient. Thank you.

6 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Chloe and Sif

Excellent service from Chloe and Sif. Both incredibly knowledgeable and helpful, and Chloe ensured I could try on shoes and shop in peace by challenging my 7 year old son to go and find all the fish stickers in store. It worked a treat!

Sif helped me out with a waterproof jacket, checked stock online, gave me loads of advice, and ordered the jacket I wanted to be delivered to my home.

It's people like these two who make it worth shopping in store instead of mindlessly scrolling through stuff online with no idea what to look for.

Support local businesses, we need places and passionate people like this!

5 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chloe & Sif were really helpful when…

Chloe & Sif were really helpful when buying a new coat and new walking boots. Sif was very knowledgeable when helping me decide onwhat to buy

5 October 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Successful purchase 2L hydration bladder

Was taken directly to the correct location and shown 3 different relevant products - 2 (+) L hydration bladders. Was helped with my selection and with applying my BMC discount. Got what I needed with minimal fuss and saved a few £. All products had a good wide opening for filling. I went for Vango rather than own brand.

4 October 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I am happy to say thanks to Steve.

I am happy to say thanks to Steve.
He has found the best pair of shoes for me. ❤️

29 July 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go Outdoors in Macclesfield…

I visited Go Outdoors in Macclesfield last week looking for Sealskinz thermal waterproof gloves. The sales people were friendly and most helpful, finding exactly what I wanted online and suggesting free delivery which saved me a return visit. I bought two pairs!

23 September 2025
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Reply from GO Outdoors - Macclesfield (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful service from…

Very friendly and helpful service from Ethan, thank you

29 September 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Visited the store today and the young man was super helpful. Giving us options of what dry robes to buy and why and then told us about the club membership to save money.

29 September 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anders was very diligent in locating…

Anders was very diligent in locating our discount card as the address had not been changed
Also indicated that the boots I had selected were not the best for my needs
New boots worked out about same price as original section

28 September 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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