GO Outdoors - Manchester Reviews 

2,583
TrustScore 5 out of 5

4.9

Urban Exchange, Upper Ancoats, M4 6DE Manchester, GB


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Rated 4 out of 5 stars

Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... See more

Company replied

Rated 4 out of 5 stars

The shop always has what I need, and the service is friendly and speedy ! Was helped by Craig today - he was great ! It was, however, really hot in the shop - I would consider putting in air condit... See more

Rated 5 out of 5 stars

I needed water proof walking boots and needed help . Deacon & another (more mature didn't get his name) assistants were great .I'm happy with advice about wearing boots in & I've got wha... See more

Company replied

Rated 5 out of 5 stars

The stuff were very helpful Actually I went to go outdoors for one item and cuddle and Andy where very helpful and they helped me to find it and to sort my problem

Company replied


Company details

  1. #60 of 80 best companies in Camping Shop
  2. #63 of 123 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 38 best companies in Running Shop

About GO Outdoors - Manchester

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Urban Exchange, Upper Ancoats, M4 6DE, Manchester, United Kingdom

  • 01614 700775

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,583)

35,733 reviews in the last 12 months

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Rated 5 out of 5 stars

The stuff were very helpful Actually I…

The stuff were very helpful Actually I went to go outdoors for one item and cuddle and Andy where very helpful and they helped me to find it and to sort my problem

24 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy transaction and was able to try…

Easy transaction and was able to try the shoes on when I picked them up.

7 August 2026
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Last min tent reviews, guides, and advice great staff help and interaction

I had to make a trip more than once this week on a Monday and Tuesday to the store to get some essentials and last minute advice and guides before I head to work as staff member at festival for few days and the help and staff and customer service I received and was welcomed with and show and delivered was great and fantastic, I explained to one member named Joe about a tent I felt unsure about and considered purchasing some extra equipment in case it was not durable or reliable compared to the ones I have previously purchased from the store as this one was more spacious, even though the store ones looks great with all the the selections of tents and equipment and even bikes and repair section in the store, on display the second you walk in the store great visit highly recommend for anyone planning a camping trip and going to outdoor events or festivals to purchase your supplies and essential, and joe showed me where to locate what I may need and very helpful, unsure of the precise specifications, he recommended I come be an the next day to get a better idea of my tent In person. Although I couldn’t find him on my visit the next day, I was offered the help of another and just as equally and great and knowledgeable and attentive staff member named Josh who took the time to help me out with the tent and double check and reassured it was a good tent and product overall and similar to the ones in store and additionally took the time to also demonstrate the best way to not just set it up, but to also pack it back up with great ease when it’s time to use and some great and VERY USEFUL TIPS TO REMEMBER, VERY MUCH NEEDED👍 overall great store, great selections and even greater and approachable and nice staff thanks again!

17 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Would like to put a special tha k you to simon …

Would like to put a special tha k you to simon who not only helped me pick the right item but offered to help me and took it to my car lovely manners and a lovely guy
Thank you so much Simon

18 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good buying experience

Good buying experience Graig was very helpful in this matter

7 July 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The equipment indoors is brilliant and…

The equipment indoors is brilliant and the staff are so welcoming. Go outdoors are first class!!

31 July 2026
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

harrison amazing guy took me through…

harrison amazing guy took me through everything. Tents,chairs,mats literally everything. Craig at the till also very quick and helped me set up my membership.

14 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly store, excellent customer service

Really friendly store. Ian provided excellent customer service. He was friendly and patient whilst I tried on a lot of different shoes and gave me some great advice.

14 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The shop always has what I need

The shop always has what I need, and the service is friendly and speedy ! Was helped by Craig today - he was great !

It was, however, really hot in the shop - I would consider putting in air conditioning, as it meant that I was reluctant to browse.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Craig helped me look…

Great service by Craig helped me look about for my stuff great service 👍

14 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Craig is always super helpful and a…

Craig is always super helpful and a friendly face in the store. Only suggestion would be to sort out the AC, its roasting in there

13 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping

Its our first time camping so come to find some stuff, Greta service from will, was friendly and very helpful from start to finish. Will be coming back for sure

13 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Craig is a credit to this establishment…

Craig is a credit to this establishment . Would recommend this branch to anyone.

12 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nate

Nate, Bailey, Caroline were great!

12 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Claudia and Joseph were absolutely…

Claudia and Joseph were absolutely amazing, showed me everything I needed and I was out of the shop in no time!!! Makes the place so welcoming and easy to come too :)

12 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Karl from the fishing dept was…

Karl from the fishing dept was absolutely superb, helped me out with what I needed to be come a fisherman.

8 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great products and service as always

I ordered my new bike online and chose store pickup. I was glad I did as Simon on bikes had built my bike, and helped me out massively taking it to and into my car, which was a great help as I had a toddler with me. Shout out to both Simon on Bikes and Lina on the tills. Great products, great prices and great service as always.

2 August 2026
Unprompted review
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everything is as it should be . No problems

Not had the tent up yet, haven’t had time but the chairs are of good quality and value for money .

28 July 2026
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Didn’t have all my order…

Didn’t have all my order and wasn’t informed until I got there, couldn’t get rest of my order in time before needing it for a trip. Was told no carry bags left in stock so had to carry it all out in my arms. Wasn’t great

4 August 2026
GO Outdoors - Manchester logo

Reply from GO Outdoors - Manchester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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